Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 832 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first Shackleton purchase. Super fast delivery to the US. Very good quality product; quality materials and craftsmanship. A very warm garment as advertised. Will buy from Shackleton again.”

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Posted 3 years ago

“Having purchased multiple items from Shackleton over the past few years, they’re my go to for stylish and high quality hard weather gear.”

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Posted 3 years ago

“Travelled up from Cornwall to their London Regent Street store as I was interested in a Ross Down Gilet. The staff were really informative and helpful and I'm pleased to say I bought the Gilet and its brilliant.”

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Posted 3 years ago

“Perfect fit (xxl) and feels quality”

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Posted 3 years ago

“I like both "large" products I ordered Centenary explorer jacket (off white) and Escape expedition jacket (black, ordered last year) they give a feel of immersion in warmth and proection that does not skimp on agility”

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Posted 3 years ago

“Ronne jacket - well made, warm and very comfortable! Thank you for the service at your shop in London.”

Shackleton 5 star review on 18th February 2022

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Posted 3 years ago

“I bought a 100/centenary Shackleton scarf, light grey. Immaculate, and well worth the price. Gorgeous item. The recyclable packing - very good, and presentation of the item (bought through the online service) was excellent. A lovely postcard included as well.”

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Posted 3 years ago

“Easy shipping, great quality”

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Posted 3 years ago

“Excellent purchasing experience. Very high quality products. The Boss would be proud.”

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Posted 3 years ago

“EXCELENTE CALIDAD, COLORES Y TEXTURAS. MARAVILLOSO HOMENAJE A LOS HÉROES ANTARTICOS, ORGULLOSO DE USAR LA MARCA Shackleton....Regards from Punta Arenas!!!”

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Posted 3 years ago

“Thomas was extremely helpful and knew all about the jackets.”

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Posted 3 years ago

“I popped into the Shackleton concept shop on Reagent Street, quite by accident. I had not known that such a shop existed, and what a pleasant surprise. Joe the salesperson was fantastic, he explained to me about the family and the ideas behind the clothing. I purchased the centenary explorer jacket in navy, although I really really almost bought the orange edition, truely splendid. I also purchased the centenary Hero sweater in navy as a gift for a friend. I love history, and fashion, so it was brilliant to see high quality clothing made in tribute to an extraordinary man”

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Posted 3 years ago

“Good name for us sailors”

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Posted 3 years ago

“Great fit. Love the blend of modern and historic fittings. Wore it all weekend in Edinburgh for the Calcutta Cup”

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Posted 3 years ago

“Ronne jacket. Very comfortable, very warm and light as a feather”

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Posted 3 years ago

“The products are expensive but I have always believed you get what you pay for in life. The quality is exceptional and will also stand the test of time in the most extreme conditions. The attention to detail in packaging and personal touches are respected too, especially the postcard of “the boss”. Customer service communication needs to be improved though for sure as I sent 2 emails without response, even though I still continued to receive the automated sales emails which was disappointing. Will certainly buy again from Shackleton but a few improvements could make a very good company and great one!”

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Posted 3 years ago

“Excellent service and products. Very good value.”

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Posted 3 years ago

“I spent a month buying coats at around £1000 (6 in total) to try and find one I liked, with varying levels of disappointment and never quite been able to see the value for money. I had considered the Shackleton Parka but didn't quite want to push that far for a coat. I eventually took the plunge and ordered the coat and I'm so glad I did. From a company point of view, products are easy to assess online, delivery is quick and the item I received was well packaged. Once I lifted the coat out of the packaging I could feel and see the quality, of the materials used and the manufacturing process. The coat is a great fit, very comfortable and great for everything from winter walks through to standing at the side of kids' football pitches, keeping the cold, wind and rain out. Can't recommend the company or the product enough”

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Posted 3 years ago

“I love the belt but I believe that a leather belt such as this is slightly over priced even around the £70 mark. I have other good quality leather belts which cost far less. However I do appreciate that a percentage of the price goes towards Antarctic conservation which is why I continued with the purchase”

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Posted 3 years ago

“Have purchased several jumpers that have been excellent as stated on there website great quality so though I would invest in a top quality puffy down jacket haven’t had it long but on first apprentice looks great and fits perfectly warm And light perfectly happy with my jacket thanks Raymond”

Shackleton 5 star review on 31st January 2022

Helpful Report

Posted 3 years ago

Shackleton is rated 4.8 based on 832 reviews