Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

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“Love the products but I am disappointed that graphene is no longer being used in your jackets and knit base layer.I am so glad that I bought the frank hurley photographers jacket and pilot jacket and the Vincent base layer all with graphene a few years ago.”

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Posted 3 years ago

“Epic. The coat was as described, fits like a charm, measures true to size and I look forward to many years service.”

Shackleton 5 star review on 4th September 2022

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Posted 3 years ago

“Hi photos are amazing but still waiting for the certificates . Thanks Chris”

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Posted 3 years ago

Dear Chris, Thank you very much for your feedback. We are delighted you are pleased with your palladium print and the Shackleton customer service team will contact you with an update regarding your certificate. Kind regards, Customer Service

Posted 3 years ago

“Excellent product, but unfortunately the company hast not yet figured out to ship products with EU origin (made in Italy) free of tax and duties to EU based customers”

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Posted 3 years ago

“Excellent product Explorer jacket in blue as described. Very well made, practical but with a hint of left field stylishness.”

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Posted 3 years ago

“The quality of the sweater is above the expectations”

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Posted 3 years ago

“High quality product as always”

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Posted 3 years ago

“Fantastic quality and excellent service with record speed delivery.”

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Posted 3 years ago

“Nice vest, well made, plenty of pockets and packs up nicely and can be clipped to a belt or dog lead. Pockets and collar lined with soft fleece are a nice touch.”

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Posted 3 years ago

“Bloody awesome”

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Posted 3 years ago

“Excellent packaging, arrived on time and a beautiful comfortable sweater”

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Posted 3 years ago

“Sheer class and luxury ,you can not beat this clothing line.When in London a few years back my son and I spotted the Shackleton range in The natural history museum of all places !! My son was besotted I bought several items a jacket a coat a sweater etc and he still wears them .The style will never go out of fashion and he is always complimented when wearing Shackleton.I saw the orange (ish) jumper which is similar to his navy one and his cream and ordered it at once I received it 48 hours later.I plan on buying him the wonderful parka coat next but just can not decide on the colour to buy.A truly fabulous company very highly recommended.”

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Posted 3 years ago

“Great product (socks) and exemplary customer service!”

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Posted 3 years ago

“Excellent product Goulding not fault one bit! Would highly recommend 👌”

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Posted 3 years ago

“IMPRESSIVE, GOOD QUALITY OUTERWEAR. FIRST CLASS SERVICE/DELIVERY/ REPLACEMENT OF WRONGLY ORDERED ITEM. DELIVERED ON TIME. THANK YOU THOM FOR YOUR HELP.”

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Posted 3 years ago

“Cool branding and good design.”

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Posted 3 years ago

“Perfect customer service , amazing clothing will be ordering again and again ,,, I am now hooked as the quality is 100% , great delivery service also ,, as you gathered no complains only praise fir this company and what they do .”

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Posted 3 years ago

“Fantastic quality, service and delivery. Shackleton is my new go-to brand for hardwearing outdoor clothing.”

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Posted 3 years ago

“Love the products and the history behind the brand, I. Ought a haakron jacket a few weeks ago, but didn’t get the internal jacket as the advert suggested. On contacting customer service, they said they were wrong and they would upgrade and send me another base jacket, to this day not heard a thing , which I’m very disappointed about. Customer service is very very slow.”

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Posted 3 years ago

“Excellent quality product- well made, very comfortable and warm!”

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Posted 3 years ago

Shackleton is rated 4.8 based on 880 reviews