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Shackleton Reviews

4.8 Rating 847 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,085
 Metrics
4.8
Based on 847 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Verified Buyer
“Beautiful, functional coats, sweaters, hats. The store associates were interesting and helpful.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great jacket and mightily impressive customer service.”
Helpful Report
Posted 3 years ago
Steven Baumber
Verified Buyer
“I have recently purchased a Ronne down jacket and I'm really impressed with the quality and design of this product. There's plenty of warmth for the great outdoors but the jacket is also stylish enough to wear down the pub. Pockets are really well thought out and the zips look like they'll last forever. The fit is perfect for me. Ordering via the website was simple and delivery was very quick.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent jacket.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I wanted to pick up the Ross Gilet and had a chance to try it and buy it in person in Regent Street. The two guys in the store were helpful and sound. The Gilet is warm and fits well. Not so sure about the iron on logo on the chest, not premium, but can live with that. Was disappointed however less than two weeks after purchasing that the hanging strap used to hang up the Gilet on a hook had torn away at one end, with no particular pressure or weight.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Wonderful service from the team at Shackleton. Sweater arrived in Australia earlier than expected. Quality product.”
Helpful Report
Posted 3 years ago
Paul Pennell
Verified Buyer
“Quality exceeded my expectation. Fit and style is superb and throughly recommendable.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Amazing jacket, practical and perfect colour and feel. I will be coming back for more and have already recommended you to family.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered a couple of scarves for myself and my wife. A1 feel to them, they keep one exceptionally warm and the 100 is the icing on the cake to remember ‘The Boss’.”
Helpful Report
Posted 3 years ago
Ben Kirby
Verified Buyer
“Quality not as good as expected for a £450 jacket”
Helpful Report
Posted 3 years ago
Peter Newport
Verified Buyer
“Really great fitting and warm jacket. Originally selected the wrong size, but effortlessly rectified, great service.”
Helpful Report
Posted 3 years ago
James Kerr
Verified Buyer
“Great quality products and service. Can’t be faulted.”
Helpful Report
Posted 3 years ago
James Blake
Verified Buyer
“Very iconic brand and high quality products”
Helpful Report
Posted 3 years ago
Ollie Leech
Verified Buyer
“There is no greater quality, attention to detail or design than Shackleton's clothing line. I can't recommend the Haakon Tactical Parka enough.”
Shackleton 5 star review on 10th March 2022
Helpful Report
Posted 3 years ago
Brian Nicholson
Verified Buyer
“I live in Colorado and it just took a few days for my sweater to arrive from the UK. The large sweater fits great, I’m 5’11”, 190lbs. The high collar doesn’t bother me at all, the softness of the wool is great.”
Helpful Report
Posted 3 years ago
Chad Bissell
Verified Buyer
“This was my first Shackleton purchase. Super fast delivery to the US. Very good quality product; quality materials and craftsmanship. A very warm garment as advertised. Will buy from Shackleton again.”
Helpful Report
Posted 3 years ago
Ryan OSullivan
Verified Buyer
“Having purchased multiple items from Shackleton over the past few years, they’re my go to for stylish and high quality hard weather gear.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Travelled up from Cornwall to their London Regent Street store as I was interested in a Ross Down Gilet. The staff were really informative and helpful and I'm pleased to say I bought the Gilet and its brilliant.”
Helpful Report
Posted 3 years ago
Lynn Marklew
Verified Buyer
“Perfect fit (xxl) and feels quality”
Helpful Report
Posted 3 years ago
Ari Keren-Yaar
Verified Buyer
“I like both "large" products I ordered Centenary explorer jacket (off white) and Escape expedition jacket (black, ordered last year) they give a feel of immersion in warmth and proection that does not skimp on agility”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 847 reviews
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