Login
Start Free Trial Are you a business? Click Here

Shackleton Reviews

4.8 Rating 847 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,085
 Metrics
4.8
Based on 847 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Shackleton Reviews

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kenneth Losier
Verified Buyer
“We can learn so much from our past so as it is from Shackleton's history”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The product was advertised as black but it was actually more of a navy blue. Shackleton were great and they promptly sent me new jacket the next day just in case I was sent the wrong colour my mistake. Initially, I was not sure about the blue but after trying on the jacket, the fit was great and the blue was very nice. I have worn the jacket a few times and it is very comfortable, warm and looks great. Would definitely buy from Shackleton again.”
Helpful Report
Posted 2 years ago
Andrew Dawson
Verified Buyer
“Perfect out of the box. Genuinely excellent.”
Helpful Report
Posted 2 years ago
David Taylor
Verified Buyer
“Ross Down Gilet L Blue Arrived beautifully wrapped and packed which is nice. Quality of the finishing is very high, with no hanging threads or missed stitches. Design is very thorough, good shape to the body (not a hanging sack like others) large, useful pockets with chunky zips and pulls that will work with cold wet fingers. The wind baffle/placket behind the zip is several layers of material and stitching so should stay flat behind the zip, not fold like flimsy versions. The fleece collar and zip guard all work and make wearing fully done up comfortable. Lastly, and most importantly, it feels very warm and certainly blocks the wind. Not tried it in cold weather yet but I am sure that it will be very snug. Looks great as well. Expensive, but top-quality product. Well done and many thanks.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“nice gilet, but i wanted something a little smarter looking so went for moncler instead. aware your stuff is more for those with an active lifestyle. i want to buy the lockroy parker, but need to see it first because i'm choosing between black and white. the lack of a store means i may have to go with another brand...”
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. Shackleton is pleased to inform you that our new store will open in central London very soon. If you wish to subscribe to our email newsletter you will be notified immediately that our store is open for business. A member of our customer service team will be in touch with you shortly.
Posted 2 years ago
Ben NEWELL
Verified Buyer
“Great products, great customer service. Reliable, durable, perfect.”
Helpful Report
Posted 2 years ago
N K Winstanley
Verified Buyer
“Great service and good communication”
Helpful Report
Posted 2 years ago
Mike Rosenberg
Verified Buyer
“Love the products but I am disappointed that graphene is no longer being used in your jackets and knit base layer.I am so glad that I bought the frank hurley photographers jacket and pilot jacket and the Vincent base layer all with graphene a few years ago.”
Helpful Report
Posted 2 years ago
Neil Barnsley
Verified Buyer
“Epic. The coat was as described, fits like a charm, measures true to size and I look forward to many years service.”
Shackleton 5 star review on 4th September 2022
Helpful Report
Posted 2 years ago
Chris Ashton
Verified Buyer
“Hi photos are amazing but still waiting for the certificates . Thanks Chris”
Helpful Report
Posted 2 years ago
Dear Chris, Thank you very much for your feedback. We are delighted you are pleased with your palladium print and the Shackleton customer service team will contact you with an update regarding your certificate. Kind regards, Customer Service
Posted 2 years ago
Erwin Hennenberg
Verified Buyer
“Excellent product, but unfortunately the company hast not yet figured out to ship products with EU origin (made in Italy) free of tax and duties to EU based customers”
Helpful Report
Posted 2 years ago
Richard Blase
Verified Buyer
“Excellent product Explorer jacket in blue as described. Very well made, practical but with a hint of left field stylishness.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The quality of the sweater is above the expectations”
Helpful Report
Posted 2 years ago
Bryan Stone
Verified Buyer
“High quality product as always”
Helpful Report
Posted 2 years ago
Hoppenbrouwers, Enrique
Verified Buyer
“Fantastic quality and excellent service with record speed delivery.”
Helpful Report
Posted 2 years ago
Sean Rafferty
Verified Buyer
“Nice vest, well made, plenty of pockets and packs up nicely and can be clipped to a belt or dog lead. Pockets and collar lined with soft fleece are a nice touch.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Bloody awesome”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent packaging, arrived on time and a beautiful comfortable sweater”
Helpful Report
Posted 3 years ago
Dr Donna Michelle Regan
Verified Buyer
“Sheer class and luxury ,you can not beat this clothing line.When in London a few years back my son and I spotted the Shackleton range in The natural history museum of all places !! My son was besotted I bought several items a jacket a coat a sweater etc and he still wears them .The style will never go out of fashion and he is always complimented when wearing Shackleton.I saw the orange (ish) jumper which is similar to his navy one and his cream and ordered it at once I received it 48 hours later.I plan on buying him the wonderful parka coat next but just can not decide on the colour to buy.A truly fabulous company very highly recommended.”
Helpful Report
Posted 3 years ago
Simon Blake
Verified Buyer
“Great product (socks) and exemplary customer service!”
Helpful Report
Posted 3 years ago
Shackleton is rated 4.8 based on 847 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request