Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying Shackleton clothing for my gorgeous son ever since we spotted the range at the national history museum in London.Everyone remarks on his clothing even when wearing just denim jeans with one of his stunning Shackleton sweaters he looks wonderful.Absolutely first class company and first class service.”

Helpful Report

Posted 2 years ago

That's fantastic! Thank you.

Posted 2 years ago

“Great service in store. Had a wobble about choosing the right colour and came back to exchange my jacket for a different one 20 mins after buying. Staff were all good - no problem at all.”

Helpful Report

Posted 2 years ago

Choosing which one is the hardest part! We hope you're pleased with your selection.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Pleased to hear it.

Posted 2 years ago

“Exceptional quality all around, love it!”

Helpful Report

Posted 2 years ago

Thank you so much!

Posted 2 years ago

“Great coat, the quality is evident and it more than compensates for British weather”

Helpful Report

Posted 2 years ago

That's great! Thank you.

Posted 2 years ago

“Great service every think I wanted happened”

Helpful Report

Posted 2 years ago

That's great. Thank you!

Posted 2 years ago

“Discovered Shackleton through google search and got sucked into the name, brand, story and ethos. I bought the Centenary Explorer Jacket in Orange and could not be happier. The quality is excellent and fit perfect and look forward to taking it on my Everest expedition in March 2022.”

Helpful Report

Posted 2 years ago

That's so great to hear. Thank you! Best of luck for your expedition. Onwards!

Posted 2 years ago

“Ordered the Rothera als jacket in blue. Was looking a Canada goose originally but wanted something different. And less copied. Am not disappointed the quality is superb. The jacket is very warm for everyday winter use in the uk. They are expensive but if your looking for a high quality down jacket you won’t be disappointed here.”

Helpful Report

Posted 2 years ago

Thanks for the review. Hope it keeps you warm for years to come!

Posted 2 years ago

“Fantastic jacket and a great service 👍”

Helpful Report

Posted 2 years ago

Happy to hear that. Thank you!

Posted 2 years ago

“Great product - however as a premium brand I would not expect them to use such a pathetic. delivery agent”

Helpful Report

Posted 2 years ago

We really appreciate you letting us know the problems you have had with your recent order. Like many businesses, we have certainly experienced some frustrations during the recent Royal Mail strike action and the wider impact this has had on postal logistics. We have adapted where possible and changed our delivery courier to minimise the impact on our customers. We sincerely apologise for the inconvenience and thank you for your feedback.

Posted 2 years ago

“Jumper is superb quality, I was a bit concerned as the Jumper is expensive but it is beautifully made so I would expect that it will with care last a lifetime.”

Helpful Report

Posted 2 years ago

Thank you. Please be sure to follow the care instructions and it should bring you joy and warmth for years to come!

Posted 2 years ago

“Very good service and quality product”

Helpful Report

Posted 2 years ago

Thank you so much!

Posted 2 years ago

“Beautiful Hero sweater in grey and grey cashmere 100 scarf. Bought as a present for my husband who loved the navy Hero sweater I gave him last Christmas. Great fit, made really well and happy husband. Thank you”

Helpful Report

Posted 2 years ago

Happy husband, happy us. Thank you!

Posted 2 years ago

“Very well made and warm.”

Helpful Report

Posted 2 years ago

That's great. Thank you!

Posted 2 years ago

“Generally positive but I think a little on the expensive side ( £345) for the product in question. Also I think the collar could be a touch higher.”

Helpful Report

Posted 2 years ago

Thank you for feeding that back.

Posted 2 years ago

“Easily the nicest jacket I’ve owned, you’re paying for both quality and style here. Material has an exceptionally nice feel to it, its very warm (but not sweaty - really breathable). My first Shackleton item but won’t be my last...”

Helpful Report

Posted 2 years ago

Believe us when we say we do a happy dance here at Shackleton when we get reviews like this. Thank you.

Posted 2 years ago

“Great website which is very easy to use and navigate. Loved the choice of products, the styling is lovely and really found it hard to pick what to buy!”

Helpful Report

Posted 2 years ago

So great to hear! Thank you.

Posted 2 years ago

“I live in the Manchester area, so travelling to London (4 hours) to visit the Shackleton shop could have been a disappointment, however, it was totally the opposite. The shop is more like a niche boutique where every single item on display has earned its place by having the right look, feel, fit and most important, functionality. I was greeted by two very knowledgeable guys that reinforced the positive experience (I did warn them that I would forget their names, sorry dudes). In the end, I bought the Haakon Tactical Parka which will take me on a short walking excursion in the Scottish peaks and later on to the Finse challenge, I also bought a couple of the Nelson Merino base layers which have already become my favourites (for hiking and everyday wear) and for the final touches I also bought the cashmere beanie and the neck warmer which by the way it is the best I have ever tried because it stays in position throughout my walks (normally they tend to roll up exposing the neck). All in all an amazing experience and a new very satisfied customer. Luis Nino”

Helpful Report

Posted 2 years ago

We're delighted that your shopping experience with us has been a great one and that already some items have become firm favourites. Thank you! Enjoy Scotland and we can't wait to welcome you on the Finse Challenge!

Posted 2 years ago

“Super product delivered in a friendly, helpful manner”

Helpful Report

Posted 2 years ago

Thank you so much

Posted 2 years ago

“After doing some research and reading reviews I decided to invest in a Haakon parka in navy blue.This was after speaking to Sarah at Shackleton who gave me great advice on the merits of the Haakon and the sizing.Her customer service throughout was outstanding ! As for the Haakon,it arrived in quick time and fits like a glove.It looks really stylish and having been out in the elements of cold,wind and rain I'm super happy with my purchase.I'm confident it will keep me warm and dry for years to come.”

Helpful Report

Posted 2 years ago

Thank you so much for the review and so lovely to receive individual feedback on our team members!

Posted 2 years ago

Shackleton is rated 4.8 based on 880 reviews