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Shackleton Reviews

4.8 Rating 834 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,069
 Metrics
4.8
Based on 834 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Andrew Smith
Verified Buyer
“I was super impressed with the customer service received from the Shackleton team. Speedy responses to my questions and first class customer service with what they provided. All over the Christmas period also. Special thanks to Jamie here! Jacket turned up very quickly and I can verify that it truly works. I'm currently working in an area that regularly reaches -15C and the coat stands up to this perfectly. I would for sure buy again from Shackleton. I have already recommended the brand to colleagues.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“A high quality brand that stays true to its heritage while embracing innovation.”
Helpful Report
Posted 4 years ago
Adrian Chubb
Verified Buyer
“The Stirling Military lambswool sweater is absolutely top-notch; as per the two other items I have purchased from these guys. It's got the right blend of heritage and modern update that is subtle and very unique. The quality is there - as you'd expect from an artisan brand - and the fit is stylish and comfortable. I have to say the customer service has been terrific as I had originally ordered a size too small. The Customer Service response was prompt and made you feel valuable customer. The returns process is extremely easy and the changed item was posted extremely promptly. Would recommend the Shackleton brand to everyone. Keep the great work up guys.”
Helpful Report
Posted 4 years ago
Julie Lenon
Verified Buyer
“Excellent customer service. Beautiful products. Very happy customers.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The Shackleton products are excellent. Bought for someone who tends to prefer pure cashmere and silk - I bought base layers and sweaters that felt robust and luxurious.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent quality clothing and great customer service. Yiu can feel the quality and garments have a very high standard of design. Also great to buy things made in England! Certainly recommended!”
Helpful Report
Posted 4 years ago
Madeleine Grand
Verified Buyer
“I feel really disappointed that your lovely products are let down by dreadful customer service. I have requested a refund form at least 3 times by email and have phoned the number given countless times but have not had anyone get back to me. You specify that products need to be returned within a set number of days but yet make it impossible to return or exchange products. I would not recommend you and will not buy anything from you again.”
Helpful Report
Posted 4 years ago
Stephen Murray
Verified Buyer
“I was drawn to Shackleton originally because the classic Ernest Shackleton jumper and I thought if I was going to wear one jumper, then that would be the one. But it was another couple of years before I actually bought it, kept coming back to the website and wondering maybe, maybe not. I regret not getting it earlier, and it has had plenty of outings since. As have a few other Shackleton items - the merino Tshirts are great for activity layering and I use the thinner weight jumpers when the weather picks up. I bought a Tom Crean hat for my brother's birthday and as soon as he saw it, he said "Tom Crean".”
Helpful Report
Posted 4 years ago
Ian Meikle
Verified Buyer
“Excellent products, excellent service, cannot find fault just praise!”
Helpful Report
Posted 4 years ago
Yonatan Bunimovitz
Verified Buyer
“Delivery was super fast. The product is amazing much better than i tought”
Helpful Report
Posted 4 years ago
Bas Breimer
Verified Buyer
“Great fit and quality”
Helpful Report
Posted 4 years ago
William Nicholson
Verified Buyer
“Superb British Company I have supported this brand from the start and have many items from their superb parkas, gilets to their excellent knitwear. Quality, craftsmanship and attention to detail coupled with outstanding customer service I cannot fault this brand.”
Helpful Report
Posted 4 years ago
Andrew THRESHER
Verified Buyer
“I have purchased several sweaters from Shackleton and the product quality is excellent. However unfortunately the last order I placed for two sweaters did not go so well. I am still waiting for the delivery of the Nelson Merion Base Layer that I ordered? The first sweater arrived in mid-December and I am still waiting for the second? However, I believe their products are excellent and I would recommend them to a friend.”
Helpful Report
Posted 4 years ago
Susan.Ms Forbes
Verified Buyer
“I bought the jersey as a Christmas gift for my son in Scotland. He is beyond delighted with it.”
Helpful Report
Posted 4 years ago
Neil Cook
Verified Buyer
“Excellent clothing, beautiful designs, quality traditional materials.”
Helpful Report
Posted 4 years ago
Matthew Jennison
Verified Buyer
“Easy to order, quick delivery, great quality lambswool sweaters. Love wearing my Shackleton’s.”
Helpful Report
Posted 4 years ago
John Moulton
Verified Buyer
“First class service and product. Sizing spot on fits perfectly.”
Helpful Report
Posted 4 years ago
David Anderson
Verified Buyer
“I found Shackleton very responsive and helpful. Would definitely deal with them again and recommend their service and products”
Helpful Report
Posted 4 years ago
GAVIN W CULLEN
Verified Buyer
“After purchasing the first Shackleton (Endurance), I was so impressed with the quality and features, I had to get the Escape and the Pilot — all for different purposes. My favourite is the Escape, not only because of the colour (orange), but it is incredibly warm and toasty. Practicality and features were the driving factors, but also great style. I have owned many different makers of down parkas, and Shackleton is among the very best.”
Helpful Report
Posted 4 years ago
Trevor Burndred
Verified Buyer
“Always impressed with the service and quality of the Shackleton brand .”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 834 reviews
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