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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,117
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Yonatan Bunimovitz
Verified Buyer
“Delivery was super fast. The product is amazing much better than i tought”
Helpful Report
Posted 4 years ago
Bas Breimer
Verified Buyer
“Great fit and quality”
Helpful Report
Posted 4 years ago
William Nicholson
Verified Buyer
“Superb British Company I have supported this brand from the start and have many items from their superb parkas, gilets to their excellent knitwear. Quality, craftsmanship and attention to detail coupled with outstanding customer service I cannot fault this brand.”
Helpful Report
Posted 4 years ago
Andrew THRESHER
Verified Buyer
“I have purchased several sweaters from Shackleton and the product quality is excellent. However unfortunately the last order I placed for two sweaters did not go so well. I am still waiting for the delivery of the Nelson Merion Base Layer that I ordered? The first sweater arrived in mid-December and I am still waiting for the second? However, I believe their products are excellent and I would recommend them to a friend.”
Helpful Report
Posted 4 years ago
Susan.Ms Forbes
Verified Buyer
“I bought the jersey as a Christmas gift for my son in Scotland. He is beyond delighted with it.”
Helpful Report
Posted 4 years ago
Neil Cook
Verified Buyer
“Excellent clothing, beautiful designs, quality traditional materials.”
Helpful Report
Posted 4 years ago
Matthew Jennison
Verified Buyer
“Easy to order, quick delivery, great quality lambswool sweaters. Love wearing my Shackleton’s.”
Helpful Report
Posted 4 years ago
John Moulton
Verified Buyer
“First class service and product. Sizing spot on fits perfectly.”
Helpful Report
Posted 4 years ago
David Anderson
Verified Buyer
“I found Shackleton very responsive and helpful. Would definitely deal with them again and recommend their service and products”
Helpful Report
Posted 4 years ago
GAVIN W CULLEN
Verified Buyer
“After purchasing the first Shackleton (Endurance), I was so impressed with the quality and features, I had to get the Escape and the Pilot — all for different purposes. My favourite is the Escape, not only because of the colour (orange), but it is incredibly warm and toasty. Practicality and features were the driving factors, but also great style. I have owned many different makers of down parkas, and Shackleton is among the very best.”
Helpful Report
Posted 4 years ago
Trevor Burndred
Verified Buyer
“Always impressed with the service and quality of the Shackleton brand .”
Helpful Report
Posted 4 years ago
Carl Pullein
Verified Buyer
“This is an absolutely amazing coat! Light, non-restrictive for movement and yet incredibly warm. I've already tested it in -12 degrees C and felt warm and protected from the elements.”
Helpful Report
Posted 4 years ago
Barbara Butler
Verified Buyer
“I accidentaly ordered 2 items. I immediately contacted the email address to get a returns label as specified on the web site. I emailed a second time then I emailed the info contact email address. Its been nearly 2 weeks and I still haven't had a reply. The goods are fine and delivery was OK to, butI would think that a repeat order of exactly the same item should have raised a question which could have stopped a repeat order. However There is no customer service to sort out the mistake.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great quality.”
Helpful Report
Posted 4 years ago
Nick Saari
Verified Buyer
“Huge fan of the Shackleton brand. My dad used to tell me of the legend of Shackleton and gifted me an old bottle of his whiskey on my grad day, along with the merino base layer from you guys! Very breathable, comfortable, good stretch. Only thing is my old navy merino gained a couple holes in it over time. Had to retire that one:( Other then that, I believe you guys can make some great Henley s with the material you work with. Hope this helps!”
Helpful Report
Posted 4 years ago
Dan Hockey
Verified Buyer
“Excellent apparel 👌🏻”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Jamie is amazing Thanks for everything”
Shackleton 5 star review on 21st December 2020
Helpful Report
Posted 4 years ago
Mark Fixter
Verified Buyer
“I was really interested in the retail store first (due to the replica) and then the products. The replica was amazing and the store was fine (could use some more wall graphics or some decorations) but assuming this was due to the fact the store just opened. As for the products I ended up buying a sweater. Would have loved to buy more but think that the prices are a bit steep. It would also be nice to see some women’s knitwear. Overall I love the brand and it resonates with me. I’m hoping it’s super successful!!!”
Helpful Report
Posted 4 years ago
Mike Britton
Verified Buyer
“Great branding, image and first class service.”
Helpful Report
Posted 4 years ago
Michael Flynn
Verified Buyer
“Well, I’d looked at knitted winter wear, and I have to say I stumbled upon Shackletons for something significant, warm and comfortable, as well as meaningful and memorable to wear as well as stylish, and cool to be seen in, so I’m not disappointed or sorry that I invested in this jumper that signifies a part of history, as well as something amazingly brilliant, warm and super smooth to be seen in. Thanks again I have plans to invest further!!”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 865 reviews
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