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Shackleton Reviews

4.8 Rating 849 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,088
 Metrics
4.8
Based on 849 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Anonymous
Verified Buyer
“Jamie is amazing Thanks for everything”
Shackleton 5 star review on 21st December 2020
Helpful Report
Posted 4 years ago
Mark Fixter
Verified Buyer
“I was really interested in the retail store first (due to the replica) and then the products. The replica was amazing and the store was fine (could use some more wall graphics or some decorations) but assuming this was due to the fact the store just opened. As for the products I ended up buying a sweater. Would have loved to buy more but think that the prices are a bit steep. It would also be nice to see some women’s knitwear. Overall I love the brand and it resonates with me. I’m hoping it’s super successful!!!”
Helpful Report
Posted 4 years ago
Mike Britton
Verified Buyer
“Great branding, image and first class service.”
Helpful Report
Posted 4 years ago
Michael Flynn
Verified Buyer
“Well, I’d looked at knitted winter wear, and I have to say I stumbled upon Shackletons for something significant, warm and comfortable, as well as meaningful and memorable to wear as well as stylish, and cool to be seen in, so I’m not disappointed or sorry that I invested in this jumper that signifies a part of history, as well as something amazingly brilliant, warm and super smooth to be seen in. Thanks again I have plans to invest further!!”
Helpful Report
Posted 4 years ago
Peter Mahood
Verified Buyer
“Great products great service”
Helpful Report
Posted 4 years ago
Ian Winterbottom
Verified Buyer
“Difficulties are just things to overcome, after all. But they’re easier to overcome in a Shackleton jacket or jumper or base layer or hat. In a world going to S*#t it’s great to see a new young brand battling through and if you haven’t bought from them yet, why not. The quality of the jackets and knitwear is exemplary I can’t fault it. Top clothes, top customer experience and service. Bring on the next season. The Boss would be proud. Ian W (Yorks & Scotland...where it’s cold)”
Helpful Report
Posted 4 years ago
Philippa Zarafonitis
Verified Buyer
“After a somewhat delayed delivery to which we were compensated, I have to say that the Pilot All Conditions Parka we purchased is well worth the money, it is extremely well made, looks great and is very practical. My partner has already received many compliments about it. The customer service received from Jamie was exceptional and I have to say I would definitely purchase from this company again and wouldn't hesitate to recommend them either. We were also lucky enough to have an item from their knitwear range, the jumper is soft, warm and very stylish. All in all, we are very satisfied with our purchase - thank you Shackleton!”
Helpful Report
Posted 4 years ago
Claire O Brien
Verified Buyer
“My order did not arrive which was not Shackleton'e fault however I have sent them 2 emails about this and have not yet received an acknowledgment.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very pleased so Far - just what I needed with this extra cold spell”
Helpful Report
Posted 4 years ago
Jonathan Simpson
Verified Buyer
“Firstly, the quality of the product is second to none. I must admit I have not used it in an extreme location yet! But in sub zero conditions in remote Northumberland it was extremely warm and dry. The fit is excellent, im a 45 inch chest and the large is perfect. The price is a high, but I wanted to purchase a British product that was both unique and high quality, This is it. Packaging was fantastic and the little touches such as the hand written thank-you matter. In summary beautiful product from exciting British brand. Will be buying more items from them.”
Helpful Report
Posted 4 years ago
Adam Lloyd
Verified Buyer
“Great quality warm and ultralight”
Helpful Report
Posted 4 years ago
John Tierney
Verified Buyer
“All Londoners And Workers elsewhere would enjoy the produce made by Shackleton. It's excellent.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I ordered the Escape jacket and hero sweater and they arrived the next day. The Shackleton staff couldn’t have been more helpful. Delighted with the products and service.”
Helpful Report
Posted 4 years ago
Patrick Baglee
Verified Buyer
“Beautifully made and packaged.”
Helpful Report
Posted 4 years ago
Gary Davies
Verified Buyer
“Great product with great service.Thanks.”
Helpful Report
Posted 4 years ago
Ray Farrell
Verified Buyer
“Superb gear and customer service. Everything about it including the packaging screams quality. Money well spent!”
Helpful Report
Posted 4 years ago
Alfonso Jarero
Verified Buyer
“awesome brand!”
Helpful Report
Posted 4 years ago
Jon Wilson
Verified Buyer
“Bought a number of items since Shackleton’s start up an happy with them all. Generally bought heavier jumpers; these continue to wear well.”
Helpful Report
Posted 4 years ago
Robert Sanderson
Verified Buyer
“I ordered a scarf from Shackleton and was impressed with their level of service. They kept me informed every step of the way and delivery was very swift. On opening the delivery box the item was very nicely wrapped and included, along with some interesting printed material about the brand, was a hand written postcard saying that they hoped I enjoyed the product - a really great touch!”
Helpful Report
Posted 4 years ago
Mark Mason
Verified Buyer
“Great quality product, but also a feeling of being part of a ‘family’!”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 849 reviews
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