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Shackleton Reviews

4.8 Rating 849 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,088
 Metrics
4.8
Based on 849 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Charles Rogers
Verified Buyer
“Beautiful product well packaged and a note to accompany the jumper”
Helpful Report
Posted 4 years ago
Andrew Scott
Verified Buyer
“The cashmere beanie is a high quality made in Britain garment. Good delivery great customer service.”
Helpful Report
Posted 4 years ago
Olle Claeson
Verified Buyer
“Just like during the days when The Boss conquered the Deep South, today Shackleton still operates with utmost professionalism. Many thanks for excellent products and service!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Absolutely love the Vincent Graphene base layer and Hero Lambswool roll neck sweater. Both super warm and really comfortable to wear. The lambswool is soft and comfortable against the skin. Have been looking for a sweater like Hero for ages and just stumbled across the shop on my last trip to London. so glad I found it.”
Helpful Report
Posted 5 years ago
Mark Colley-Davies
Verified Buyer
“Ordered two Hero Sweaters. Superb quality and fantastic fit for both myself and partner. Thank you so much”
Helpful Report
Posted 5 years ago
Ian Winterbottom
Verified Buyer
“I'd like to keep Shackleton exploration wear a secret as it's simply the best on the market, but that wouldn't be fair. So I'll simply reiterate that's it's the best exploration gear money can buy and the service is exemplary. I wish all the team at Shackleton London every success for the future, look forward to many more purchases and give an honourable mention to Jamie Humphrey who's battled through the current world crisis to keep us warm and safe.”
Helpful Report
Posted 5 years ago
Ryan OSullivan
Verified Buyer
“The products that these guys create are absolutely world class. The quality of material, fit and finish are superb. Communication is fast and friendly. It's also great to be able to support a small and innovative business instead of a huge multi-national.”
Helpful Report
Posted 5 years ago
William Nicholson
Verified Buyer
“Having purchased many items from Shackleton the quality and craftsmanship that goes into the design of every garment is consistently superior. I do lots of outdoor hill walking all over and of all the different brands I have worn for such activity Shackleton clothing is my first choice. To match this they have outstanding Customer Service with attention to detail that reflects the brands core ethos, that makes you feel truly valued as a Customer which is rare these days! Buy nice or buy twice.”
Helpful Report
Posted 5 years ago
Jason Beckett
Verified Buyer
“Great customer service, highly recommended.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent service, quality stock, highly recommended. Best wishes of expanding the offer.”
Helpful Report
Posted 5 years ago
Peter Fraser
Verified Buyer
“great scarve...i cant wait for Winter.”
Helpful Report
Posted 5 years ago
Trevor Burndred
Verified Buyer
“Always pleased with the products I’ve had . Some items are top notch thankyou”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I purchased a Shackleton sweater , for my son inlaws birthday. He is use to the very best, **!! so, was delighted with my gift. As I was with my purchase. Josie”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Love the product in particular the balance between smart and hard wearing. Aftercare has been great as well. Initially issues contacting them due to Covid 19 but once I managed to make contact service was excellent.”
Helpful Report
Posted 5 years ago
Bryan Stone
Verified Buyer
“I really enjoy wearing your products. I have one enquiry. I ordered a Marston Merino Quarter Zip Sweater at £145 on the 17/5/2001 order number #5366 but as yet have not received it although Royal Mail say you have dispatched the order to them updated on Tuesday 19th May. Can you follow up this please. I have already sent an e-mail to you on Thursday 28th May. But no reply.”
Helpful Report
Posted 5 years ago
Ian Gilbody
Verified Buyer
“Great quality product Good sizing Looking forward to some more”
Helpful Report
Posted 5 years ago
Roderick McKenzie
Verified Buyer
“Function and form distilled into great products.”
Helpful Report
Posted 5 years ago
Raymond Keenan
Verified Buyer
“Top quality goods this is the fifth time I have purchased clothing from this company first class and its made in the UK. 🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧”
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Posted 5 years ago
Muhon Haris
Verified Buyer
“Excellent company. Professional and courteous members of staff. Great quality products, excellent presentation. I have tried on so many winter jackets from canada goose to moose knuckles, and everything i between. I must say my heart has fallen for the shackleton jacket.”
Helpful Report
Posted 5 years ago
John Cowie
Verified Buyer
“looks good on”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 849 reviews
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