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Shackleton Reviews

4.8 Rating 838 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,070
 Metrics
4.8
Based on 838 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Trevor Burndred
Verified Buyer
“Always pleased with the products I’ve had . Some items are top notch thankyou”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I purchased a Shackleton sweater , for my son inlaws birthday. He is use to the very best, **!! so, was delighted with my gift. As I was with my purchase. Josie”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Love the product in particular the balance between smart and hard wearing. Aftercare has been great as well. Initially issues contacting them due to Covid 19 but once I managed to make contact service was excellent.”
Helpful Report
Posted 5 years ago
Bryan Stone
Verified Buyer
“I really enjoy wearing your products. I have one enquiry. I ordered a Marston Merino Quarter Zip Sweater at £145 on the 17/5/2001 order number #5366 but as yet have not received it although Royal Mail say you have dispatched the order to them updated on Tuesday 19th May. Can you follow up this please. I have already sent an e-mail to you on Thursday 28th May. But no reply.”
Helpful Report
Posted 5 years ago
Ian Gilbody
Verified Buyer
“Great quality product Good sizing Looking forward to some more”
Helpful Report
Posted 5 years ago
Roderick McKenzie
Verified Buyer
“Function and form distilled into great products.”
Helpful Report
Posted 5 years ago
Raymond Keenan
Verified Buyer
“Top quality goods this is the fifth time I have purchased clothing from this company first class and its made in the UK. 🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧”
Helpful Report
Posted 5 years ago
Muhon Haris
Verified Buyer
“Excellent company. Professional and courteous members of staff. Great quality products, excellent presentation. I have tried on so many winter jackets from canada goose to moose knuckles, and everything i between. I must say my heart has fallen for the shackleton jacket.”
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Posted 5 years ago
John Cowie
Verified Buyer
“looks good on”
Helpful Report
Posted 5 years ago
Christopher Elliott
Verified Buyer
“Great quality, quick delivery and fast response to any enquires”
Helpful Report
Posted 5 years ago
JOAQUIN BUENO VIGATA
Verified Buyer
“Great quality! Beware on sizing. I used to be M, and this brand I am S. 1,70 - 70 Kg. Thank you Shackleton.”
Helpful Report
Posted 5 years ago
Tony Newton
Verified Buyer
“Top quality products backed by excellent customer service.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Really nice place to shop. The online service is also excellent.”
Helpful Report
Posted 5 years ago
Raymond Keenan
Verified Buyer
“Great pieces of kit top quality materials and Finnish first class service from ordering to delivery and I may add that I had to return one top as I had ordered the wrong size and got new one good quick service will definitely use this clothing again 👍🇬🇧”
Helpful Report
Posted 5 years ago
Lorna McKeown
Verified Buyer
“Placed order and expected it might take some time but was delighted with the prompt delivery. Item is as expected good quality. Thank you for still working and sending out orders in these difficult times. Stay safe and well staff at Shackleton.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“Love the quality of the products.the only downside was it took 2 days to get my e- mail answer on my order.a big shout out to Jamie customer service manager helping me out.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“ordered 3 items only received 2, wrote 2 letters , no response”
Helpful Report
Posted 5 years ago
Nicholas Stillman
Verified Buyer
“I have recently purchased a few pieces from Shackleton. The brand is new to me but the team, service, design, cut and the quality are all absolutely first class. I am still finding neat little touches that really set them apart. I have not exactly tested them to destruction yet, but they superb garments from a fledgling British brand with a great ethos. They deserve every success. See you next season, Shackleton. Best regards Nicholas Stillman”
Helpful Report
Posted 5 years ago
Peter Fraser
Verified Buyer
“bought before from shackleton that is why i keep coming back.”
Helpful Report
Posted 5 years ago
Doug Allam
Verified Buyer
“Very shabby at the moment, hopefully things will get better.”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 838 reviews
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