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Shackleton Reviews

4.8 Rating 849 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,088
 Metrics
4.8
Based on 849 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Christopher Elliott
Verified Buyer
“Great quality, quick delivery and fast response to any enquires”
Helpful Report
Posted 5 years ago
JOAQUIN BUENO VIGATA
Verified Buyer
“Great quality! Beware on sizing. I used to be M, and this brand I am S. 1,70 - 70 Kg. Thank you Shackleton.”
Helpful Report
Posted 5 years ago
Tony Newton
Verified Buyer
“Top quality products backed by excellent customer service.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Really nice place to shop. The online service is also excellent.”
Helpful Report
Posted 5 years ago
Raymond Keenan
Verified Buyer
“Great pieces of kit top quality materials and Finnish first class service from ordering to delivery and I may add that I had to return one top as I had ordered the wrong size and got new one good quick service will definitely use this clothing again 👍🇬🇧”
Helpful Report
Posted 5 years ago
Lorna McKeown
Verified Buyer
“Placed order and expected it might take some time but was delighted with the prompt delivery. Item is as expected good quality. Thank you for still working and sending out orders in these difficult times. Stay safe and well staff at Shackleton.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“Love the quality of the products.the only downside was it took 2 days to get my e- mail answer on my order.a big shout out to Jamie customer service manager helping me out.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“ordered 3 items only received 2, wrote 2 letters , no response”
Helpful Report
Posted 5 years ago
Nicholas Stillman
Verified Buyer
“I have recently purchased a few pieces from Shackleton. The brand is new to me but the team, service, design, cut and the quality are all absolutely first class. I am still finding neat little touches that really set them apart. I have not exactly tested them to destruction yet, but they superb garments from a fledgling British brand with a great ethos. They deserve every success. See you next season, Shackleton. Best regards Nicholas Stillman”
Helpful Report
Posted 5 years ago
Peter Fraser
Verified Buyer
“bought before from shackleton that is why i keep coming back.”
Helpful Report
Posted 5 years ago
Doug Allam
Verified Buyer
“Very shabby at the moment, hopefully things will get better.”
Helpful Report
Posted 5 years ago
Kai Gait
Verified Buyer
“Great quality items and service was quick & professional. Shackleton are keeping me warm during my COVID limited exercise!”
Helpful Report
Posted 5 years ago
Neil Thomas
Verified Buyer
“Excellent. Stylish. High Quality. British made. Great Service.”
Helpful Report
Posted 5 years ago
Grant Wilson
Verified Buyer
“A company that produces very fine clothing - they are well made of quality material with nice finishing touches such as the labels with Shackleton quotes on and the distinctive logo.”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Great British company excellent quality garments.”
Helpful Report
Posted 5 years ago
Neil Fleming
Verified Buyer
“Superb quality and customer service. Very happy and recommended. And British made! Highly recommended. Thanks.”
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Posted 5 years ago
Paul Mackay
Verified Buyer
“Brilliant company.”
Helpful Report
Posted 5 years ago
Claes Olof Claeson
Verified Buyer
“Expedition gear with expedition quality and looks to match.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“My order got lost.shackleton couldn’t find it with the tracking number.so what did Shackleton do since what I ordered was no longer available.they upgraded my order with the nimrod & hero sweater & Vincent baselayer ..this really blew my mind.i never had a company do this for me.bravo to Shackleton .best customer service & best quality products.thank you again for going above &beyond.”
Helpful Report
Posted 5 years ago
Jon Wilson
Verified Buyer
“A quality company. Always satisfied with my purchases!”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 849 reviews
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