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Shackleton Reviews

4.8 Rating 838 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,070
 Metrics
4.8
Based on 838 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Kai Gait
Verified Buyer
“Great quality items and service was quick & professional. Shackleton are keeping me warm during my COVID limited exercise!”
Helpful Report
Posted 5 years ago
Neil Thomas
Verified Buyer
“Excellent. Stylish. High Quality. British made. Great Service.”
Helpful Report
Posted 5 years ago
Grant Wilson
Verified Buyer
“A company that produces very fine clothing - they are well made of quality material with nice finishing touches such as the labels with Shackleton quotes on and the distinctive logo.”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Great British company excellent quality garments.”
Helpful Report
Posted 5 years ago
Neil Fleming
Verified Buyer
“Superb quality and customer service. Very happy and recommended. And British made! Highly recommended. Thanks.”
Helpful Report
Posted 5 years ago
Paul Mackay
Verified Buyer
“Brilliant company.”
Helpful Report
Posted 5 years ago
Claes Olof Claeson
Verified Buyer
“Expedition gear with expedition quality and looks to match.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“My order got lost.shackleton couldn’t find it with the tracking number.so what did Shackleton do since what I ordered was no longer available.they upgraded my order with the nimrod & hero sweater & Vincent baselayer ..this really blew my mind.i never had a company do this for me.bravo to Shackleton .best customer service & best quality products.thank you again for going above &beyond.”
Helpful Report
Posted 5 years ago
Jon Wilson
Verified Buyer
“A quality company. Always satisfied with my purchases!”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“I love the quality of all the products. Customer service is outstanding.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“I love the quality of all the products.customer service is outstanding.”
Helpful Report
Posted 5 years ago
Stephen Buer
Verified Buyer
“Had to return the first item because I ordered the wrong size. Slight delay in sending out the replacement but I was given a free scarf to compensate. No hesitation in recommending Shackleton - nice people, good customer service and excellent products.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Fantastic products, great prices and excellent service. Very happy with my purchases and will definitely use again.”
Helpful Report
Posted 5 years ago
William Smith
Verified Buyer
“I’ve had the photographer’s jacket for 2 weeks. The temperature in Chicago has been 24-45 degrees during this time so I haven’t yet experienced extreme temperatures. The jacket seems very warm though. I like the design very much and love the large pockets as a photographer. I do wish there was a waist cinch to tighten the fit a little. My only complaint is it’s a little tight under the arms because of the high zipper placement. Overall, I’m happy with the jacket so far.”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Excellent quality British made garments at a good price”
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Posted 5 years ago
Bernard Killingbeck
Verified Buyer
“Dear Jamie Products fantastic. Are you focusing on supplying a high grade range for a too smaller group? If you add the romance of an adventurer, to widen the appeal. You have no women in your adverts, just older men (A long time ago a cigarette advert "Never be alone with a Strand" bombed because nobody wants to be alone. Shackleton becoming a "must have" range e.g focus on open water swimmers, and other high activity sports, then the rest will follow as they want to be associated with the lifestyle although there are not active. On adverts location lakeside, a mixed group by camp fire having a barbecue after a open water swim, having fun with the women wearing Men's Shackleton jumpers, keeping warm. With supplying of high grade arctic wear, become a fashion to a wider range group. Just my thoughts. Regards Bernard”
Helpful Report
Posted 5 years ago
Paul Mackay
Verified Buyer
“Very quick service.”
Helpful Report
Posted 5 years ago
Hervé Goigoux-Becker
Verified Buyer
“The Hero sweater I purchased was too big, so as your ASS said to me I sent my purchase back to you for an exchange (XL to L). The Post office informed me you received my return Wednesday March 11th, but for the moment I didn’t receive any news from you. No exchange or no refunds Best regards”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Top quality items at a great price”
Helpful Report
Posted 5 years ago
Nikolas Trikilis
Verified Buyer
“Purchased a parka from the Duke Street retail unit. Good service and presentation. Would like to see a women's product line also.”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 838 reviews
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