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Shackleton Reviews

4.8 Rating 849 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,088
 Metrics
4.8
Based on 849 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Fergus Rice
Verified Buyer
“First order done with Shackleton, I purchased an Endurance Down Parka as a Christmas gift for me father. The ordering and delivery process was first rate, the jacket arrived in Ireland 2 days after the order. The jacket looks fantastic but hasn’t been worn yet. It is great to support a new business pushing the boundaries so much and obviously pushing the quality via the price point. Only gripe is that my size of XXL isn’t available in some of the jackets I was looking at for myself. Well done guys and I will buy a jacket for myself once you get the sizes in.”
Helpful Report
Posted 4 years ago
Andrew Scott
Verified Buyer
“I have purchased many garments from Shackleton and have found all of them to be of a high quality. The customer service is excellent and the delivery times are prompt as well.”
Helpful Report
Posted 4 years ago
Leif Vitus Olander Hansen
Verified Buyer
“My Caird Cashmere sweater in gray is the coolest sweater I have ever bought, refined, casual and with refined details on the sleeves, elbows and shoulders, nice soft and warm, yes my wife will constantly touch my sweater and send me loving looks to me when I wear it. A black version would also be cool and so for a pair of blavk jeans and chelsea boots. Best wishes Vitus”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The Henry Jacket is absolutely amazing ! I live here in the midwest and its kind of windy ang cold at this time of the year ! Its very warm and light ! Amazing ! Great ! I hope you can produce more of this !”
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Posted 4 years ago
Anonymous
Verified Buyer
“Excellent jumper”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Both of the jumpers that I bought are excellent, I am very happy with both. The prompt delivery was most welcome, as was the handwritten note that accompanied it - a small but very nice touch.”
Helpful Report
Posted 4 years ago
Michael Morris
Verified Buyer
“I bought a light jacket recently, received it quickly, and have worn it several times in this autumn weather. It's fine so far - with only chilly temperatures and drizzle there hasn't been much yet to challenge it's winter worthiness. That said, I'm happy with my purchase and looking to buy more from your company.”
Helpful Report
Posted 4 years ago
Neill Clark
Verified Buyer
“Superb products and exemplary service, not cheap but good value.”
Helpful Report
Posted 4 years ago
Huw Owen
Verified Buyer
“Great jumper - real quality of material and design and lovely to wear. Timeless and will be much worn. But more importantly I choose the wrong size so phoned Shackleton and they could not have been more friendly or helpful. The Boss would be pleased !”
Helpful Report
Posted 4 years ago
Carlos Patrício Messias
Verified Buyer
“the products I bought are top quality. the price gives you a slight bitter taste when you pay, but after receiving and seeing the clothes it makes you smile. testing satisfaction is immense and the pleasure of using it is enormous. very happy with the way I spent my money.”
Helpful Report
Posted 4 years ago
Michael Rhodes
Verified Buyer
“Purchased both a Nimrod & Hero sweater and have to say the quality is outstanding. Having said that, be warned they are not exaggerating the thermal quality of these sweaters which no doubt I'll appreciate during a Highlands winter.”
Helpful Report
Posted 4 years ago
Michael Decio
Verified Buyer
“Top quality gear!!”
Helpful Report
Posted 4 years ago
Tim Crowley
Verified Buyer
“Great customer service and quality. Even as a premium brand though, this is priced at almost N.PEAL levels of knitwear which was somewhat surprising. Although not owned, the fur collars on the coats put me off purchasing as I think it cheapens what would otherwise be an extremely useable, high quality series of jackets. That said, for waterproofs... I’d probably go with something more ‘technical’ and stick with Arcteryx unless I was looking for a ‘statement’ but even then Arcteryx is seen as a premium brand by folks in the know.”
Helpful Report
Posted 4 years ago
Gerard Torley
Verified Buyer
“Fabulous brand with terrific reputation for creating and manufacturing top quality British made products.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Premium quality, attention to detail, backed up with exemplary customer service, wouldn't hesitate to recommend any Shackleton pruduct.”
Helpful Report
Posted 4 years ago
Neil Fleming
Verified Buyer
“Quality, branding, style and customer service all come together at the highest level. My wife thinks I have too many Shackleton items! I don’t think that. Thanks!”
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Posted 4 years ago
Stuart Walker
Verified Buyer
“Very professional delivery etc..”
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Posted 4 years ago
Peter Mahood
Verified Buyer
“Love the products and the company ethos”
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Posted 4 years ago
Cyril Straughn-Turner
Verified Buyer
“Great service and love the coat!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The Boss would be proud”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 849 reviews
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