Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always impressed by the innovation/ product development whilst maintaining a commitment to expedition support and the Antarctic environment”

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Posted 5 years ago

“From the quality of the product to the quality of customer service excellent throughout.”

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Posted 5 years ago

“I had to return the gilet that I ordered it was too small even though I ordered the extra large size which it said to do on your website. Speaking to you I was told that you had a manufacturing problem,but a superb service and stylish product”

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Posted 5 years ago

“Quality service, great communication, I can't fault my transaction.”

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Posted 5 years ago

“Having bought a number of items from Shackleton London over the past 18 months, I can't say strongly enough just how good the quality is. It's not the cheapest clothing in the world, but it's some of the best made and worth every penny. A Rolls Royce isn't cheap, but look after it and it'll last you a lifetime. The same goes for Shackleton Clothing. I just wish they would bring out some more lines too. The Nelson Merino sweater is second to none......so good that I actually bought four of them.”

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Posted 5 years ago

“Its great to see an innovative British company performing so well and with a great product range for all weather outings”

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Posted 5 years ago

“Excellent product, great delivery, good value.”

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Posted 5 years ago

“A really great company offering really good pieces The best thing like all good things is that only people in the know realise (so far) I only wish you were on my radar when i got my parka from that well known Canadian company Not that their products are bad but they seem to attract a certain clientele”

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Posted 5 years ago

“Unrivalled high performance knitwear. Slim, stylish and ultimately comfortable.”

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Posted 5 years ago

“Great quality products”

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Posted 5 years ago

“It’s brilliant. It’s really brilliant. That is all I can say.”

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Posted 5 years ago

“Excellent quality items, stylish and practical. Very well made though definite care needed when washing wool garments to maintain shape and size. Quick delivery, excellently packaged, premium feel. The price can seem high but they are built to last.”

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Posted 5 years ago

“The team at Shackleton do a fantastic job. The design and attention to detail are superlative and the quality and materials are very considered, managing to combine real robustness with a little luxury. I really look forward to the bracing cold of Shackleton season!”

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Posted 5 years ago

“The heritage and story of Shackleton was fascinating. I’d recently seen the story on sky TV and looked into it further and came across the clothing brand. Based on testimonies and quality of garments I knew it was a quality brand.”

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Posted 5 years ago

“AS a family we all now have a selection of Shackleton jerseys and wooly hats. They are undoubtably the best. You really do get what you pay for. Used in well below zero in the French Alps (those were the days) and just everyday in the UK. Look good, keep their shape and always feel comfortable. Who needs more?”

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Posted 5 years ago

“excellent quality; painfully expensive”

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Posted 5 years ago

“Excellent products at great prices and fantastic customer service. Highly recommend.”

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Posted 5 years ago

“Superb experience.Product,service and personnel and the bonus of being made in the UK.”

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Posted 5 years ago

“I ordered a sweater. It didn’t come. I sent an email asking where it was. Got.a reply saying it had been ‘lost in transit’ and they were going to ‘make a claim’. Offered me another pullover. I said ‘No’ and asked for a refund. I have heard nothing.”

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Posted 5 years ago

“Nobody answer me,I still waiting my order,bad communication.”

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Posted 5 years ago

Shackleton is rated 4.8 based on 935 reviews