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Shackleton Reviews

4.8 Rating 837 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,070
 Metrics
4.8
Based on 837 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Tim Crowley
Verified Buyer
“Great customer service and quality. Even as a premium brand though, this is priced at almost N.PEAL levels of knitwear which was somewhat surprising. Although not owned, the fur collars on the coats put me off purchasing as I think it cheapens what would otherwise be an extremely useable, high quality series of jackets. That said, for waterproofs... I’d probably go with something more ‘technical’ and stick with Arcteryx unless I was looking for a ‘statement’ but even then Arcteryx is seen as a premium brand by folks in the know.”
Helpful Report
Posted 4 years ago
Gerard Torley
Verified Buyer
“Fabulous brand with terrific reputation for creating and manufacturing top quality British made products.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Premium quality, attention to detail, backed up with exemplary customer service, wouldn't hesitate to recommend any Shackleton pruduct.”
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Posted 4 years ago
Neil Fleming
Verified Buyer
“Quality, branding, style and customer service all come together at the highest level. My wife thinks I have too many Shackleton items! I don’t think that. Thanks!”
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Posted 4 years ago
Stuart Walker
Verified Buyer
“Very professional delivery etc..”
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Posted 4 years ago
Peter Mahood
Verified Buyer
“Love the products and the company ethos”
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Posted 4 years ago
Cyril Straughn-Turner
Verified Buyer
“Great service and love the coat!”
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Posted 4 years ago
Anonymous
Verified Buyer
“The Boss would be proud”
Helpful Report
Posted 4 years ago
Charles Rogers
Verified Buyer
“Beautiful product well packaged and a note to accompany the jumper”
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Posted 4 years ago
Andrew Scott
Verified Buyer
“The cashmere beanie is a high quality made in Britain garment. Good delivery great customer service.”
Helpful Report
Posted 4 years ago
Olle Claeson
Verified Buyer
“Just like during the days when The Boss conquered the Deep South, today Shackleton still operates with utmost professionalism. Many thanks for excellent products and service!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Absolutely love the Vincent Graphene base layer and Hero Lambswool roll neck sweater. Both super warm and really comfortable to wear. The lambswool is soft and comfortable against the skin. Have been looking for a sweater like Hero for ages and just stumbled across the shop on my last trip to London. so glad I found it.”
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Posted 4 years ago
Mark Colley-Davies
Verified Buyer
“Ordered two Hero Sweaters. Superb quality and fantastic fit for both myself and partner. Thank you so much”
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Posted 4 years ago
Ian Winterbottom
Verified Buyer
“I'd like to keep Shackleton exploration wear a secret as it's simply the best on the market, but that wouldn't be fair. So I'll simply reiterate that's it's the best exploration gear money can buy and the service is exemplary. I wish all the team at Shackleton London every success for the future, look forward to many more purchases and give an honourable mention to Jamie Humphrey who's battled through the current world crisis to keep us warm and safe.”
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Posted 4 years ago
Ryan OSullivan
Verified Buyer
“The products that these guys create are absolutely world class. The quality of material, fit and finish are superb. Communication is fast and friendly. It's also great to be able to support a small and innovative business instead of a huge multi-national.”
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Posted 4 years ago
William Nicholson
Verified Buyer
“Having purchased many items from Shackleton the quality and craftsmanship that goes into the design of every garment is consistently superior. I do lots of outdoor hill walking all over and of all the different brands I have worn for such activity Shackleton clothing is my first choice. To match this they have outstanding Customer Service with attention to detail that reflects the brands core ethos, that makes you feel truly valued as a Customer which is rare these days! Buy nice or buy twice.”
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Posted 4 years ago
Jason Beckett
Verified Buyer
“Great customer service, highly recommended.”
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Posted 4 years ago
Anonymous
Verified Buyer
“Excellent service, quality stock, highly recommended. Best wishes of expanding the offer.”
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Posted 4 years ago
Peter Fraser
Verified Buyer
“great scarve...i cant wait for Winter.”
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Posted 4 years ago
Trevor Burndred
Verified Buyer
“Always pleased with the products I’ve had . Some items are top notch thankyou”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 837 reviews
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