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Shackleton Reviews

4.8 Rating 838 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,070
 Metrics
4.8
Based on 838 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Andrew Scott
Verified Buyer
“Excellent prompt service. Very good customer care.”
Helpful Report
Posted 5 years ago
Felix Belloin
Verified Buyer
“Great quality products from a relatively new brand. In a world of fast fashion, it's good to find brands who do not lose focus with too many products on offer, but offer high quality, durable and sustainable pieces instead. Despite their small size, their engagement with key users is remarkable, with a few world class expeditions sponsored, and partner brands like Polar Latitudes. Looking forward to seeing what the future brings for this brand. A good alternative to traditional big guys like Canada Goose.”
Helpful Report
Posted 5 years ago
Jon Wilson
Verified Buyer
“An evocative brand selling garments which are genuinely different then the run of the mill. All have been very well made and are now winter staples!”
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Posted 5 years ago
Neil Fleming
Verified Buyer
“Very pleased and I would unreservedly recommend. Superb quality and British made. I am a huge fan and wholly recommend. Thank you.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great coat - incredibly warm and fits perfectly - have had numerous coats but this is the best”
Helpful Report
Posted 5 years ago
Cameron Ballinger
Verified Buyer
“I have two jumpers now from Shackleton, the quality is first class and they both look outstanding. The fit is great and I have phoned them for sizing advice and have to praise the customer service Only slight downside is my submarine jumper has some pulled threads but this is due to over wear (I live in the French Alps from November to late Feb it's my daily walking gear) One day if I look after my pennies I will get one of the jackets”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Top quality products. Though happily I'll never fully test them out in Edinburgh city centre.”
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Posted 5 years ago
Andrew Scott
Verified Buyer
“Top quality items at a competitive price. Prompt friendly service and delivery.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“Love the quality of your products.glad you started posting a model with the height & chest measurements.it makes my fitting much easier.would like to see the measurements in inches.every time I have to leave your website & go to google to convert centimeters to inches .”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“Love the quality of your products.it would be nice if the measurements were in inches also.i always have to leave your website and Google centimeters to inches converter.thank you for posting the model with his height & chest measurements.and what size he was wearing.it helped me pick the correct size for me.just would like to see the measurements in inches also.peace out.”
Helpful Report
Posted 5 years ago
Colin Barton
Verified Buyer
“Excellent service and delivery. Really like the ethos of the brand.”
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Posted 5 years ago
Mike Rosenberg
Verified Buyer
“Love the quality of your products”
Helpful Report
Posted 5 years ago
Mark Kenny
Verified Buyer
“I have several items of Shackleton clothing...down jacket/ Hero sweater/ merino zip top/ scarf...ALL are excellent quality and the service from Shackleton London is impeccable. Thoroughly recommend the products and the company...the Boss himself would be impressed! Nice to have UK made clothing with both an ethical stance and the Shackleton "back-story"...admired Sir Ernest and his achievements and leadership for years...ever since I wrote my University thesis on him back in 1982!!!”
Helpful Report
Posted 5 years ago
Komkrit Kietduriyakul
Verified Buyer
“Very good jacket which renders different experience. Nonetheless, the packing bag is too small. Very difficult to put the jacket in there. When I took out the jacket from the back, it was crumpled. Not ready to use. It took a day to dissolve.”
Helpful Report
Posted 5 years ago
Peter Hall
Verified Buyer
“Purchased it in January 2020. Love it. Just returned from Toronto. Cold. Great protection as well as with the rain in New York City. Great purchase. Very happy. Thank you.”
Helpful Report
Posted 5 years ago
Mark Moses
Verified Buyer
“I am constantly on the look out for slightly more obscure brands that produce good of the very highest quality and that have a past history and keep that originality. I have met my match. We visited your Duke street branch had the most wonderful service in fact I went back about a week later to purchase another garment. What a winner this brand is can’t wait to see what’s lined up next. Please please don’t get to big stay small and very exclusive I just love it.”
Helpful Report
Posted 5 years ago
James Carroll
Verified Buyer
“Great brand, creating amazing clothing that is tried and tested in the most arduous conditions.”
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Posted 5 years ago
Oly Barnsley
Verified Buyer
“Very pleased with my purchase. I'll definitely be returning for something else.”
Helpful Report
Posted 5 years ago
Zak Din
Verified Buyer
“Just a great wholesome brand, if you want high quality mixed with unique this is the brand.”
Helpful Report
Posted 5 years ago
Michael Deery
Verified Buyer
“Bought a neck warmer last year, wanted more but they have changed the design. Bought a High top beanie recently but unfortunately too big.!”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 838 reviews
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