Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 994 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Shackleton 5 star review on 21st March 2026

Anthony Brown

Shackleton 5 star review on 18th March 2026

Anonymous

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality products with great attention to detail that look towards the past for inspiration but also to the future in terms of materials (e.g. graphene and recycled).”

Helpful Report

Posted 5 years ago

“After recently purchasing a Graphene Base Layer I decided on the strength of my satisfaction I also purchased Sterling Military Jumper and expect it to be at the same quality level as ever. The attention to my questions and queries were answered quickly and concisely which I can only be grateful for. Highly recommended to all by someone who would like to think he knows quality when he buys it!”

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Posted 5 years ago

“Great qualiy product!”

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Posted 5 years ago

“Jacket arrived on time and nicely wrapped.”

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Posted 5 years ago

“Brilliant ethics are great but Shackleton manage to combine these with superb quality clothing and impeccable style.”

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Posted 5 years ago

“I purchased the escape expedition jacket. Fits good and keeps the could out no problem, love the fact it’s highly water repellent and that’s the reason I bought it. I’m not sure you can call this jacket breathable, when I’m walking the dogs in it I sweat quite a bit. The customer service is TERRIBLE!!! I have tried emailing them because they NEVER answer the phone and to my surprise they don’t reply to emails either! A big let down since it’s supposed to be a prestige company with clothing that costs a lot!”

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Posted 5 years ago

“Loving the knitwear and gilet. All beautifully made and exceptionally comfortable to wear.”

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Posted 5 years ago

“great service - quick response to queries, sharp delivery.”

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Posted 5 years ago

“Had a slight problem with delivery but Shackleton were superb in the way they dealt with it. Real great customer service”

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Posted 5 years ago

“Delivery was quick and my sweater fits and feels great! I'll be shopping your inventory again you can be sure. Thank you, Colin”

Helpful Report

Posted 5 years ago

“Jamie was great with the dispatch...unfortunately the gilet was too small..I emailed Shackleton on the same day 16 th jan regarding how to move forward but haven’t had a reply after 4 days,I I’ve also tried to ring but no answer....hopefully I’ll get a reply on reading this email .the expedition jacket fits great but the gilet ordered after the jacket is the one I’m referring to in this review”

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Posted 5 years ago

“I recently purchased a Pilot All-Conditions Parka from Shackleton and I have to say it is fabulous. This coat keeps you very warm so there is no need to wear anything other than a polo shirt or light jumper under it. I went for a large but in hindsight I could probably have gone for a medium (I’m 6ft and 40” chest). Jamie provided superb customer service when I was looking for help before purchasing. My only (very small) complaint is 2 of the ties which are attached to the zips have fallen off already. I will definitely be purchasing again from Shackleton. Keep up the good work!”

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Posted 5 years ago

“Perfect in every way, quality, fit & value, Always happy to support up & coming brands, keep up the great work”

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Posted 5 years ago

“Fantastic quality clothing and now building great ethical credentials as well.”

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Posted 5 years ago

“Great online service in COVID-times. Shop in Chelsea clean and spacious. Helpful staff.”

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Posted 5 years ago

“To the Shackleton team: I'm super pleased with my light weight parka. The construction is superb quality and it's so warm, almost like someone turned the heat up. Thanks”

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Posted 5 years ago

“The “escape” jacket I bought is in my opinion second to none. I have had many over the years from mountain wearhouse to Canada goose and arcteryx. The warmth and design of the jacket is simple and extremely effective. I do not have a single fault with it. The postage was a little slow but I got a email explains that this would be the case due the the global pandemic. The nice personal touch of a hand written thank you was the icing on the cake. 100% worth the money. You will not be disappointed.”

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Posted 5 years ago

“Shackleton Is a brand I trust and will be making more purchases. The team are knowledgeable and provide fantastic customer service.”

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Posted 5 years ago

“I recently purchased the Expedition jacket, which is fantastic and arrived just in time for the cold snap. It’s super light and warm, and a great material/fabric. There is good attention to detail - pockets are well thought out; the fleece lining on the collar is neat and makes a difference (cosy against the face in the wind). The hood is very warm, the cuffs wrap neatly around the wrist to keep out the cold. The fit is great - comfortable and non-restrictive for movement.”

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Posted 5 years ago

“My first order with Shackleton but it won't be my last! Special thanks to Jamie for making the buying experience a pleasant one!”

Helpful Report

Posted 5 years ago

Shackleton is rated 4.8 based on 994 reviews