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Shackleton Reviews

4.8 Rating 849 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,088
 Metrics
4.8
Based on 849 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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MARK PEACHEY
Verified Buyer
“I have purchased both the hero sweater and merino neck warmer. Both are fantastic and I will be buying more. Customer service is second to none and a big shout out to Jamie who was fantastic.”
Helpful Report
Posted 5 years ago
Bryan Stone
Verified Buyer
“Great kit and great service.”
Helpful Report
Posted 5 years ago
Neil Fleming
Verified Buyer
“Excellent quality and great service. Recommended. Great products.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“The warmest coat I've ever owned.. Good job Shackleton!!”
Helpful Report
Posted 5 years ago
James Sutcliffe
Verified Buyer
“Excellent service. High quality materials used in all their products.”
Helpful Report
Posted 5 years ago
Christian Boatswain
Verified Buyer
“I already owned an Endurance Lightweight Parka and wanted to add the Wild Down Jacket to my collection. Unfortuantely, I was overcharged when I placed the order. I sent two e-mails to Shackleton customer service about it, both of which they ignored. It really is too bad that their products are let down by their unacceptably atrocious customer service. As a return customer, I didn't expect to be diddled by them in this manner.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I live and work through Saskatchewan winters where we often see -30, -40 Celsius weather. This parka is the warmest thing I’ve ever worn and is my favourite thing in my wardrobe. Well done.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“British made, timeless, quality clothing. Delivered with great customer service.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“Just received my visa statement. I was charged 2300 for the frank Hurley photographers jacket not the 1797 approx sale price.also I was charged 1800 for the Pilot jacket.the sale price was 1360 approx.the pilot jacket was listed as 1960 and on sale for 1360 that’s why I bought it savings 500 dollars.the Frank Hurley photographers jacket was listed 2600 approx.sale price 1797 approx.savings 500 dollars that’s why I bought them. But I was charged 2300 for the Frank Hurley photographers jacket & charged 1800 dollars for the pilot jacket.”
Helpful Report
Posted 5 years ago
Frank Foss
Verified Buyer
“Quality products made for arctic environments!”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Excellent prompt service. Very good customer care.”
Helpful Report
Posted 5 years ago
Felix Belloin
Verified Buyer
“Great quality products from a relatively new brand. In a world of fast fashion, it's good to find brands who do not lose focus with too many products on offer, but offer high quality, durable and sustainable pieces instead. Despite their small size, their engagement with key users is remarkable, with a few world class expeditions sponsored, and partner brands like Polar Latitudes. Looking forward to seeing what the future brings for this brand. A good alternative to traditional big guys like Canada Goose.”
Helpful Report
Posted 5 years ago
Jon Wilson
Verified Buyer
“An evocative brand selling garments which are genuinely different then the run of the mill. All have been very well made and are now winter staples!”
Helpful Report
Posted 5 years ago
Neil Fleming
Verified Buyer
“Very pleased and I would unreservedly recommend. Superb quality and British made. I am a huge fan and wholly recommend. Thank you.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great coat - incredibly warm and fits perfectly - have had numerous coats but this is the best”
Helpful Report
Posted 5 years ago
Cameron Ballinger
Verified Buyer
“I have two jumpers now from Shackleton, the quality is first class and they both look outstanding. The fit is great and I have phoned them for sizing advice and have to praise the customer service Only slight downside is my submarine jumper has some pulled threads but this is due to over wear (I live in the French Alps from November to late Feb it's my daily walking gear) One day if I look after my pennies I will get one of the jackets”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Top quality products. Though happily I'll never fully test them out in Edinburgh city centre.”
Helpful Report
Posted 5 years ago
Andrew Scott
Verified Buyer
“Top quality items at a competitive price. Prompt friendly service and delivery.”
Helpful Report
Posted 5 years ago
Mike Rosenberg
Verified Buyer
“Love the quality of your products.glad you started posting a model with the height & chest measurements.it makes my fitting much easier.would like to see the measurements in inches.every time I have to leave your website & go to google to convert centimeters to inches .”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 849 reviews
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