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Shackleton Reviews

4.8 Rating 838 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,070
 Metrics
4.8
Based on 838 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Nathan Davis
Verified Buyer
“Great service and even better coat. Was looking at Canada Goose and Moncler coats but plumped fir this due to it being a British company and the fact it doesn't use real fur. So impressed with it, so warm you can just wear a t-shirt under it. Great piece.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very good on-line service, and very fast delivery. Congratulations.”
Helpful Report
Posted 5 years ago
John Forsyth
Verified Buyer
“Excellent service and they listen to you.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Good solid British Kit.”
Helpful Report
Posted 5 years ago
Gail Paterson
Verified Buyer
“I bought a gift for my husband which I haven't given to him yet, but it was easy to order,really well packaged and delivered on time.”
Helpful Report
Posted 5 years ago
Michael Reece
Verified Buyer
“Very knowledgeable, helpful and friendly service”
Helpful Report
Posted 5 years ago
Robert Lee
Verified Buyer
“I have no purchased a few items of knit ware from Shackleton and I’m a big fan of the brand and what it’s about. The clothing fits well, feels good and the materials are great. I look forward to the range expanding.”
Helpful Report
Posted 5 years ago
Justin Haslam
Verified Buyer
“Very helpful customer services and wonderful, top quality gear.”
Helpful Report
Posted 5 years ago
Salem Almheiri
Verified Buyer
“I love the design and the materials you used.”
Shackleton 5 star review on 29th January 2020
Helpful Report
Posted 5 years ago
Sue Day
Verified Buyer
“Great service. Well packaged and delivered quickly. Will use again.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Originally I bought a Dulwich jumper which I found did not match the measurements given on the website. I returned this by post easily enough although it took a couple of weeks for the refund to be processed. I visited the Duke Street store so I could try before buying and bought a Hero jumper. Good customer service at the store, lovely jumper.”
Helpful Report
Posted 5 years ago
David Hewitt
Verified Buyer
“Excellent service and communication from the Team, especially during the exchange from a large to a medium size.”
Helpful Report
Posted 5 years ago
Raymond Keenan
Verified Buyer
“Have just got my first two jerseys got one of my son for Christmas which I had asked for and one I had got for my self the later being to small which I returned and received the larger size which was perfect very much impressed with the garments and service will be buying more clothes from the bosses thanks Jamie”
Shackleton 5 star review on 17th January 2020
Helpful Report
Posted 5 years ago
Michael Matheson
Verified Buyer
“Great gear. Great value. Great Customer service . Highly recommended”
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Posted 5 years ago
Anonymous
Verified Buyer
“I took this to a ski resort at 1,200m alt. and it kept me nice and warm throughout the winter break, what i especially loved is how light the jacket is compared to other parkas. Also felt very breathable. This is a brand to watch!”
Helpful Report
Posted 5 years ago
Michelle Kleinkauf
Verified Buyer
“Amazing customer service. Needed assistance as a US customer to arrange payment of gift card and delivery for Christmas in London. Readily able to reach someone on the first call and received ongoing updates on delivery. On my shopping list for the next Holiday season!!”
Helpful Report
Posted 5 years ago
ANTHONY SIDFORD
Verified Buyer
“A real quality product”
Helpful Report
Posted 5 years ago
Hagerty, Ian
Verified Buyer
“Very pleased with the crew hat. It is well made warm and comfortable. Delivery was very prompt. I will be using this company again.”
Helpful Report
Posted 5 years ago
Kevin Slegg
Verified Buyer
“I ordered some Wrist Warmer Fingerless Gloves as I was working in Sweden and had found my current gloves not to be fully up to the job - so thought I could wear these over them to give a bit more warmth whilst not having to buy thicker gloves and losing finger dexterity. As it turned out I could wear these under my gloves. I think they're well worth the money - as you can use hem as I had original intended (to supplement other gloves) or as normal fingerless gloves on chilly days but when you still want to say use your mobile phone etc. I particularly like the 'historic' style of them - and they seem a good quality product. I would certainly buy them again.”
Helpful Report
Posted 5 years ago
Russell Megee
Verified Buyer
“Great hat! High quality material and workmanship. It’s going to see a lot of use.”
Helpful Report
Posted 5 years ago
Shackleton is rated 4.8 based on 838 reviews
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