Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 904 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality British made garments at a good price”

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Posted 5 years ago

“Dear Jamie Products fantastic. Are you focusing on supplying a high grade range for a too smaller group? If you add the romance of an adventurer, to widen the appeal. You have no women in your adverts, just older men (A long time ago a cigarette advert "Never be alone with a Strand" bombed because nobody wants to be alone. Shackleton becoming a "must have" range e.g focus on open water swimmers, and other high activity sports, then the rest will follow as they want to be associated with the lifestyle although there are not active. On adverts location lakeside, a mixed group by camp fire having a barbecue after a open water swim, having fun with the women wearing Men's Shackleton jumpers, keeping warm. With supplying of high grade arctic wear, become a fashion to a wider range group. Just my thoughts. Regards Bernard”

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Posted 5 years ago

“Very quick service.”

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Posted 5 years ago

“The Hero sweater I purchased was too big, so as your ASS said to me I sent my purchase back to you for an exchange (XL to L). The Post office informed me you received my return Wednesday March 11th, but for the moment I didn’t receive any news from you. No exchange or no refunds Best regards”

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Posted 5 years ago

“Top quality items at a great price”

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Posted 5 years ago

“Purchased a parka from the Duke Street retail unit. Good service and presentation. Would like to see a women's product line also.”

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Posted 5 years ago

“Gorgeous, soft, warm scarf. A delight to wear. Delivery prompt and without issue.”

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Posted 5 years ago

“Everything I have bought has been of excellent quality - as is the packaging, delivery and customer service. Outstanding small company.”

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Posted 5 years ago

“Great quality, performance and fit if a little expensive but good to support a company selling British made product.”

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Posted 5 years ago

“There is no sign of my jacket delivery - I've tried to reach out via email to make an inquiry but no reply. Would love to know where my jacket is! I am in the US - if that makes a difference then someone should alert me. Many thanks Eliza”

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Posted 5 years ago

“Since my first purchase i have ordered two more of the same product (different colors). A testamente i like your produkts!”

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Posted 5 years ago

“Excellent quality and items fit exactly in line with the descriptions on the website. Customer Service has been really helpful and ensured I ordered the correct size of each item. Quality is great and friends have enquired about the brand. I have bought three Shackleton items so far and recommend them highly!”

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Posted 5 years ago

“Quality products, nice materials - good fit...”

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Posted 5 years ago

“i love shackleton hats. i have bought hats every year for the last three years. they retain their shape and their colour. as a photographer sometimes waiting outside, you always want to look smart and presentable as well as remain warm. excellent.”

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Posted 5 years ago

“Excellent product at a competitive price.”

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Posted 5 years ago

“I have purchased both the hero sweater and merino neck warmer. Both are fantastic and I will be buying more. Customer service is second to none and a big shout out to Jamie who was fantastic.”

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Posted 5 years ago

“Great kit and great service.”

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Posted 5 years ago

“Excellent quality and great service. Recommended. Great products.”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“The warmest coat I've ever owned.. Good job Shackleton!!”

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Posted 5 years ago

Shackleton is rated 4.8 based on 904 reviews