Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 936 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 936 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A company that produces very fine clothing - they are well made of quality material with nice finishing touches such as the labels with Shackleton quotes on and the distinctive logo.”

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Posted 5 years ago

“Great British company excellent quality garments.”

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Posted 5 years ago

“Superb quality and customer service. Very happy and recommended. And British made! Highly recommended. Thanks.”

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Posted 5 years ago

“Brilliant company.”

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Posted 5 years ago

“Expedition gear with expedition quality and looks to match.”

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Posted 5 years ago

“My order got lost.shackleton couldn’t find it with the tracking number.so what did Shackleton do since what I ordered was no longer available.they upgraded my order with the nimrod & hero sweater & Vincent baselayer ..this really blew my mind.i never had a company do this for me.bravo to Shackleton .best customer service & best quality products.thank you again for going above &beyond.”

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Posted 5 years ago

“A quality company. Always satisfied with my purchases!”

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Posted 5 years ago

“I love the quality of all the products. Customer service is outstanding.”

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Posted 5 years ago

“I love the quality of all the products.customer service is outstanding.”

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Posted 5 years ago

“Had to return the first item because I ordered the wrong size. Slight delay in sending out the replacement but I was given a free scarf to compensate. No hesitation in recommending Shackleton - nice people, good customer service and excellent products.”

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Posted 5 years ago

“Fantastic products, great prices and excellent service. Very happy with my purchases and will definitely use again.”

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Posted 5 years ago

“I’ve had the photographer’s jacket for 2 weeks. The temperature in Chicago has been 24-45 degrees during this time so I haven’t yet experienced extreme temperatures. The jacket seems very warm though. I like the design very much and love the large pockets as a photographer. I do wish there was a waist cinch to tighten the fit a little. My only complaint is it’s a little tight under the arms because of the high zipper placement. Overall, I’m happy with the jacket so far.”

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Posted 5 years ago

“Excellent quality British made garments at a good price”

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Posted 5 years ago

“Dear Jamie Products fantastic. Are you focusing on supplying a high grade range for a too smaller group? If you add the romance of an adventurer, to widen the appeal. You have no women in your adverts, just older men (A long time ago a cigarette advert "Never be alone with a Strand" bombed because nobody wants to be alone. Shackleton becoming a "must have" range e.g focus on open water swimmers, and other high activity sports, then the rest will follow as they want to be associated with the lifestyle although there are not active. On adverts location lakeside, a mixed group by camp fire having a barbecue after a open water swim, having fun with the women wearing Men's Shackleton jumpers, keeping warm. With supplying of high grade arctic wear, become a fashion to a wider range group. Just my thoughts. Regards Bernard”

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Posted 5 years ago

“Very quick service.”

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Posted 5 years ago

“The Hero sweater I purchased was too big, so as your ASS said to me I sent my purchase back to you for an exchange (XL to L). The Post office informed me you received my return Wednesday March 11th, but for the moment I didn’t receive any news from you. No exchange or no refunds Best regards”

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Posted 5 years ago

“Top quality items at a great price”

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Posted 5 years ago

“Purchased a parka from the Duke Street retail unit. Good service and presentation. Would like to see a women's product line also.”

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Posted 5 years ago

“Gorgeous, soft, warm scarf. A delight to wear. Delivery prompt and without issue.”

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Posted 5 years ago

“Everything I have bought has been of excellent quality - as is the packaging, delivery and customer service. Outstanding small company.”

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Posted 5 years ago

Shackleton is rated 4.8 based on 936 reviews