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Shackleton Reviews

4.8 Rating 849 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,088
 Metrics
4.8
Based on 849 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Stephen Lehec
Verified Buyer
“Excellent product, great delivery, good value.”
Helpful Report
Posted 4 years ago
Peter Richardson
Verified Buyer
“A really great company offering really good pieces The best thing like all good things is that only people in the know realise (so far) I only wish you were on my radar when i got my parka from that well known Canadian company Not that their products are bad but they seem to attract a certain clientele”
Helpful Report
Posted 4 years ago
Iain Major
Verified Buyer
“Unrivalled high performance knitwear. Slim, stylish and ultimately comfortable.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great quality products”
Helpful Report
Posted 4 years ago
Giles Tipton
Verified Buyer
“It’s brilliant. It’s really brilliant. That is all I can say.”
Helpful Report
Posted 4 years ago
Tim MacIvor
Verified Buyer
“Excellent quality items, stylish and practical. Very well made though definite care needed when washing wool garments to maintain shape and size. Quick delivery, excellently packaged, premium feel. The price can seem high but they are built to last.”
Helpful Report
Posted 4 years ago
Nicholas Stillman
Verified Buyer
“The team at Shackleton do a fantastic job. The design and attention to detail are superlative and the quality and materials are very considered, managing to combine real robustness with a little luxury. I really look forward to the bracing cold of Shackleton season!”
Helpful Report
Posted 4 years ago
Rossco
Verified Buyer
“The heritage and story of Shackleton was fascinating. I’d recently seen the story on sky TV and looked into it further and came across the clothing brand. Based on testimonies and quality of garments I knew it was a quality brand.”
Helpful Report
Posted 4 years ago
Robin Balbernie
Verified Buyer
“AS a family we all now have a selection of Shackleton jerseys and wooly hats. They are undoubtably the best. You really do get what you pay for. Used in well below zero in the French Alps (those were the days) and just everyday in the UK. Look good, keep their shape and always feel comfortable. Who needs more?”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“excellent quality; painfully expensive”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent products at great prices and fantastic customer service. Highly recommend.”
Helpful Report
Posted 4 years ago
Shaun O
Verified Buyer
“Superb experience.Product,service and personnel and the bonus of being made in the UK.”
Helpful Report
Posted 4 years ago
Charles Harper
Verified Buyer
“I ordered a sweater. It didn’t come. I sent an email asking where it was. Got.a reply saying it had been ‘lost in transit’ and they were going to ‘make a claim’. Offered me another pullover. I said ‘No’ and asked for a refund. I have heard nothing.”
Helpful Report
Posted 4 years ago
Michael Zeuch
Verified Buyer
“Nobody answer me,I still waiting my order,bad communication.”
Helpful Report
Posted 4 years ago
Ahmed Hasan
Verified Buyer
“I was hunting for a non high-street brand and stumbled across Shackleton (better marketing needed!) Intrigued by the brand, I surfed the website for a bit and was impressed by the intention and history of them. I found the coat I wanted and the process from purchase to delivery was excellent, fast and efficient. I like the environmental aspects of the brand and the fact that it is not a fashion brand. I will definitely buy again from them.”
Helpful Report
Posted 4 years ago
Kevin Slegg
Verified Buyer
“Top quality products with great attention to detail that look towards the past for inspiration but also to the future in terms of materials (e.g. graphene and recycled).”
Helpful Report
Posted 4 years ago
John Kennedy
Verified Buyer
“After recently purchasing a Graphene Base Layer I decided on the strength of my satisfaction I also purchased Sterling Military Jumper and expect it to be at the same quality level as ever. The attention to my questions and queries were answered quickly and concisely which I can only be grateful for. Highly recommended to all by someone who would like to think he knows quality when he buys it!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great qualiy product!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Jacket arrived on time and nicely wrapped.”
Helpful Report
Posted 4 years ago
Rachelle Oakley
Verified Buyer
“Brilliant ethics are great but Shackleton manage to combine these with superb quality clothing and impeccable style.”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 849 reviews
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