Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 904 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th January 2026

Jorge Vazquez Oria

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Light easy to wear and great for the football. Especailly in Scotland's lower leagues ...Jeez it gets cold up here.”

Helpful Report

Posted 2 years ago

Absolutely! Good choice.

Posted 2 years ago

“Very friendly staff, nice products, went for grey gilet with free base layer.”

Helpful Report

Posted 2 years ago

Great choice. Thank you for your comments.

Posted 2 years ago

“I’m very pleased with my jacket , exceeded all expectations though not tried it in real cold real cold weather yet ….I will certainly return to your store to see what else I like !’”

Helpful Report

Posted 2 years ago

Thank you. We look forward to seeing you again soon.

Posted 2 years ago

“Another quality garment to add to my wardrobe, have had a few compliments already. As a user, it feels like absolute quality.”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“Had an old Rothera jacket (chalk) and the zipper broke off. I used the repair service but they couldn't fix. Gave me a complimentary replacement from their warehouse store. Fantastic service and brilliant to see in these times.”

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Posted 2 years ago

Thank you very much for your review

Posted 2 years ago

“I absolutely love the Lister t'shirt. So soft and warm yet light to wear. I've worn it every day since it arrived. And the service was excellent. Ordered Friday afternoon and received it Saturday morning in time to watch my daughter play football. Can't fault the product or the service.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback.

Posted 2 years ago

“Great service. Top quality product; well made, lovely feel.”

Helpful Report

Posted 2 years ago

Thank you.

Posted 2 years ago

“It's warm and comfortable customer service is excellent”

Helpful Report

Posted 2 years ago

That's great. Thank you.

Posted 2 years ago

“The vest is pretty premium, very warm. but so is the price tag. Very heartening to see the choice of producing country is italy”

Helpful Report

Posted 2 years ago

Thank you for giving us your feedback.

Posted 2 years ago

“Great quality great service”

Helpful Report

Posted 2 years ago

Thank you so much.

Posted 2 years ago

“I love my Ross insulated vest”

Helpful Report

Posted 2 years ago

We're so glad! Thank you for letting us know.

Posted 2 years ago

“The Vostok p[ark I purchased in 2022/2023 was more than Excellent as I was in york recently under heavy rainfall and its water-resistant properties and warmth proved themselves over and above”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you!

Posted 2 years ago

“Well made beautifully soft jumper. Great colour and keeps you nice and warm. My only concern is it is so soft it will bobble, but only time will tell”

Helpful Report

Posted 2 years ago

Thank you for your comments. Do ensure you follow the care instructions. For further advice don't hesitate to contact us on info@shackleton.com

Posted 2 years ago

“Excellent product. Used my new Rothera in the Himalayas last week - it was warm, light and fit perfectly. The little details are impeccable too.”

Helpful Report

Posted 2 years ago

Thank you so much for the feedback.

Posted 2 years ago

“Hercules purchased after much research.lightweight cosy warm and of a high quality.Using as a daily for my commute to work .Will return to buy other Shackleton products”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you!

Posted 2 years ago

“Kept me warm and comfortable (not itchy) and allowed easy movement while hiking in Iceland.”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you!

Posted 2 years ago

“Happy customer! International shipping took only 3 days -and was free of charge. Stylish products of formidable quality, and packed with love.”

Helpful Report

Posted 2 years ago

Thank you so much for your comments. We hope you love wearing them too.

Posted 2 years ago

“Superb service. Sarah Roberts has been my primary contact and she is without doubt the best!”

Helpful Report

Posted 2 years ago

She is indeed! Thank you for sharing.

Posted 2 years ago

“I now own quite a few Shackleton items - all are top notch - really good quality, great design and well made with excellent little finishing touches.”

Helpful Report

Posted 2 years ago

Thank you so much. Your support means a lot.

Posted 2 years ago

“Great products and a firm with a real sense of purpose.”

Helpful Report

Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

Shackleton is rated 4.8 based on 904 reviews