Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a number of Shackleton's products across their range and they are in my opinion excellent in terms of quality and design. Great customer service too! Only issue is with Royal Mail and their tendency to not deliver as scheduled - Shackleton definitely 5 stars, Royal Mail somewhat less....”

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Posted 2 years ago

Thank you for your comments. We'll take your feedback on board.

Posted 2 years ago

“Your product is better than I had assumed”

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Posted 2 years ago

Pleased to hear it!

Posted 2 years ago

“High quality goods, knowledgeable staff, but expensive.”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“I made a request of Sarah in customer service about my gilet where the zip connect had broken. I sent photos as requested and filled in a form she asked if I would give details. Since then nothing. Would you ask her what else I need to do. Thanks. I believe you have my details on record. I don’t want to lose the effect of the gilet. Bryan Stone.”

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Posted 2 years ago

Will follow this up for you straight away. Sorry you've not been kept informed.

Posted 2 years ago

“I received a Caird cashmere sweater as a present from my wife. What a thing of beauty it is,with lots of detailed knitting to reinforce elbows and as a different texture round hem. The merino ,cashmere blend is warm and very soft to the touch. All in all a quality item.”

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Posted 2 years ago

So glad you liked it. Thank you for your comments.

Posted 2 years ago

“Excellent technical products which achieve their aim of being the best solution for the harshest environments while retaining a sense of style and connection to history!”

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Posted 2 years ago

We appreciate your comments. Thank you.

Posted 2 years ago

“Excellent products. Bought 2 neck warmers as presents which were very well received.”

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Posted 2 years ago

Good to hear. Thank you.

Posted 2 years ago

“Bought a gilet for my husband for Christmas. Very quick process for ordering & delivery on time. I emailed the team enquiring about Christmas time returns (in case it didn’t fit) & they responded very quickly & efficiently. No need as it fits perfectly & my husband loves it!”

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Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

“HAAKON PARKA: tested in Lapland: - 30 ºC. Very warm,windstopper and comfortable (this is not a light garment but you can manage it perfectly).A lot of good details. Cons: I miss 2 backpack straps to carry the garment indoors. And I also miss a cover to store the parka during not use seasons Very happy with this parka”

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Posted 2 years ago

Thank you very much for your feedback.

Posted 2 years ago

“Bought the Nimrod jumper, it’s very good, I work in many different locations around the world, I left on New Year’s Day from London and wore it on the way to the Airport, it kept me cosy in the cold weather I’m currently in Morroco where the evenings are cooler than normal it’s keeping me just right!”

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Posted 2 years ago

Thank you for your comments and good luck on your travels!

Posted 2 years ago

“Outstanding service and outstanding products! Thank you!!”

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Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“I stumbled across Shackleton in my search for a perfect winter jacket and wow did I make the right choice. The rothera jacket is absolutely perfect, I own Canada goose, nobis, north face and few others. This jacket is on par if not better than those brands when comparing quality of materials, warmth is not even a question aswell. This is an amazing jacket for the cost, highly recommended.”

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Posted 2 years ago

Thank you so much for your comments.

Posted 2 years ago

“A Christmas present for my husband who likes to keep his gear for 20 years plus, and is reluctant and suspicious of clothing that is new! He wore it on boxing day! Loved it! Worth every penny!”

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Posted 2 years ago

That's great to hear! Thank you.

Posted 2 years ago

“Its quite expensive but you do get what you pay for.”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“The jacket I bought is a very good but has a very small issue that needs to be fixed like the size of the arm is over size a bit and the finishing of the jacket needs to be looked at because there is some threads I had to cut.”

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Posted 2 years ago

If you've not already, please contact our Customer Services team on info@shackleton.com and they will advise you on what we can do to make sure you are completely satisfied.

Posted 2 years ago

“Bought the Docker Merino Sweater for my husband for Christmas and we are both delighted with the style and quality. Great online and in store service as well.”

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Posted 2 years ago

Great. Thank you for your comments.

Posted 2 years ago

“Didn't buy the jacket to do any expeditions, just to stand and watch my grandson play football on a cold, wet and windy football field in the middle of nowhere. I can honestly say that it works a treat, all the other spectators shivering away and complaining about how cold it is and there's me snug as a bug! Just can't wait for the snowy blizzards to arrive.”

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Posted 2 years ago

That's great to hear. Thank you for your comments.

Posted 2 years ago

“The sweater is a delight to wear receiving many a complement for its understated elegance and design. It also incrbly warm and will be worn for years to come”

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Posted 2 years ago

Wonderful to hear. Thank you.

Posted 2 years ago

“Excellent design and quality”

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Posted 2 years ago

Thank you.

Posted 2 years ago

“Shackleton Jacket, is a must. Perfect fit and quality. Customer services have been very helpful. I missed out on the promotional offer, when ordered, and they kindly, honoured it! Couldn’t be more happy overall. Highly recommend.”

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Posted 2 years ago

Thank you for your comments, they are much appreciated!

Posted 2 years ago

Shackleton is rated 4.8 based on 935 reviews