Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 865 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very light, well made and of course most importantly keeps you warm!”

Helpful Report

Posted 1 year ago

Great. Thank you

Posted 1 year ago

“Light easy to wear and great for the football. Especailly in Scotland's lower leagues ...Jeez it gets cold up here.”

Helpful Report

Posted 1 year ago

Absolutely! Good choice.

Posted 1 year ago

“Very friendly staff, nice products, went for grey gilet with free base layer.”

Helpful Report

Posted 1 year ago

Great choice. Thank you for your comments.

Posted 1 year ago

“I’m very pleased with my jacket , exceeded all expectations though not tried it in real cold real cold weather yet ….I will certainly return to your store to see what else I like !’”

Helpful Report

Posted 1 year ago

Thank you. We look forward to seeing you again soon.

Posted 1 year ago

“Another quality garment to add to my wardrobe, have had a few compliments already. As a user, it feels like absolute quality.”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Had an old Rothera jacket (chalk) and the zipper broke off. I used the repair service but they couldn't fix. Gave me a complimentary replacement from their warehouse store. Fantastic service and brilliant to see in these times.”

Helpful Report

Posted 1 year ago

Thank you very much for your review

Posted 1 year ago

“I absolutely love the Lister t'shirt. So soft and warm yet light to wear. I've worn it every day since it arrived. And the service was excellent. Ordered Friday afternoon and received it Saturday morning in time to watch my daughter play football. Can't fault the product or the service.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback.

Posted 1 year ago

“Great service. Top quality product; well made, lovely feel.”

Helpful Report

Posted 1 year ago

Thank you.

Posted 1 year ago

“It's warm and comfortable customer service is excellent”

Helpful Report

Posted 1 year ago

That's great. Thank you.

Posted 1 year ago

“The vest is pretty premium, very warm. but so is the price tag. Very heartening to see the choice of producing country is italy”

Helpful Report

Posted 1 year ago

Thank you for giving us your feedback.

Posted 1 year ago

“Great quality great service”

Helpful Report

Posted 1 year ago

Thank you so much.

Posted 1 year ago

“I love my Ross insulated vest”

Helpful Report

Posted 1 year ago

We're so glad! Thank you for letting us know.

Posted 1 year ago

“The Vostok p[ark I purchased in 2022/2023 was more than Excellent as I was in york recently under heavy rainfall and its water-resistant properties and warmth proved themselves over and above”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you!

Posted 1 year ago

“Well made beautifully soft jumper. Great colour and keeps you nice and warm. My only concern is it is so soft it will bobble, but only time will tell”

Helpful Report

Posted 1 year ago

Thank you for your comments. Do ensure you follow the care instructions. For further advice don't hesitate to contact us on info@shackleton.com

Posted 1 year ago

“Excellent product. Used my new Rothera in the Himalayas last week - it was warm, light and fit perfectly. The little details are impeccable too.”

Helpful Report

Posted 1 year ago

Thank you so much for the feedback.

Posted 1 year ago

“Hercules purchased after much research.lightweight cosy warm and of a high quality.Using as a daily for my commute to work .Will return to buy other Shackleton products”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you!

Posted 1 year ago

“Kept me warm and comfortable (not itchy) and allowed easy movement while hiking in Iceland.”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you!

Posted 1 year ago

“Happy customer! International shipping took only 3 days -and was free of charge. Stylish products of formidable quality, and packed with love.”

Helpful Report

Posted 1 year ago

Thank you so much for your comments. We hope you love wearing them too.

Posted 1 year ago

“Superb service. Sarah Roberts has been my primary contact and she is without doubt the best!”

Helpful Report

Posted 1 year ago

She is indeed! Thank you for sharing.

Posted 1 year ago

“I now own quite a few Shackleton items - all are top notch - really good quality, great design and well made with excellent little finishing touches.”

Helpful Report

Posted 1 year ago

Thank you so much. Your support means a lot.

Posted 1 year ago

Shackleton is rated 4.8 based on 865 reviews