Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 847 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service. Sarah Roberts has been my primary contact and she is without doubt the best!”

Helpful Report

Posted 1 year ago

She is indeed! Thank you for sharing.

Posted 1 year ago

“I now own quite a few Shackleton items - all are top notch - really good quality, great design and well made with excellent little finishing touches.”

Helpful Report

Posted 1 year ago

Thank you so much. Your support means a lot.

Posted 1 year ago

“Great products and a firm with a real sense of purpose.”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Great material, with attention to detail and built to last.”

Helpful Report

Posted 1 year ago

That's great. Thank you

Posted 1 year ago

“Purchased the Vostok parka recently (July) as a sale item so not been cold enough to use yet. Quality and fit seem good, could do with side hand warmer pockets though. Apart from that looks and feels great - off to Scotland next month so will give it a test run then!”

Helpful Report

Posted 1 year ago

Thank you. Have a great time and do let us know how you get on.

Posted 1 year ago

“Taking the sweater to the High Canadian Arctic and Greenland in a week’s time. Will report back on usage experience!”

Helpful Report

Posted 1 year ago

Please do and have an amazing trip!

Posted 1 year ago

“Fantastic clothing, nice to wear, great to look at. Just wish Id got one of those canvas smocks before they went off sale!”

Helpful Report

Posted 1 year ago

Thank you for your review. Sorry for the disappointment. Lots of new product launches to come this year so keep an eye out and be sure to join our mailing list if you haven't already.

Posted 1 year ago

“excellent equipment”

Helpful Report

Posted 2 years ago

Thank you

Posted 2 years ago

“Well, because I am a complete muppet I washed it in the machine on a wool setting and shrunk so I have had to secretly buy him another and hope he does not notice. Next time most definately the dry cleaners!”

Helpful Report

Posted 2 years ago

Thanks for sharing your experience. Our products certainly last a lot longer if you follow the care instructions!

Posted 2 years ago

“Amazing clothing, great quality and I’m extremely impressed with the base layer (Nelson), jumper (Hero) and jackets (Challenger Expedition Pulk and Centenary Explorer Jacket) I have. I like fact that they draw their inspiration from a legend of an explorer.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback.

Posted 2 years ago

“Fantastic quality and very good fitting”

Helpful Report

Posted 2 years ago

Super! Thank you.

Posted 2 years ago

“CHALLENGER Expedition Pulk Jacket Very impressed with the jacket, the quality and service is top notch as per usual. I own a few pieces from Shackleton and it’s an amazing brand. I’ve just not had time to use it yet due to the weather being so good.”

Helpful Report

Posted 2 years ago

Would love your feedback once you're put it to the test!

Posted 2 years ago

“Recently purchased the Centenary Explorer jacket and I'm impressed. Well made and fits great.”

Helpful Report

Posted 2 years ago

That's great! Thank you.

Posted 2 years ago

“Fantastic customer service, absolutely love the jacket !”

Helpful Report

Posted 2 years ago

Thank you. That means a lot.

Posted 2 years ago

“Amazing jacket, will definitely buy again.”

Helpful Report

Posted 2 years ago

Thank you so much!

Posted 2 years ago

“Love the products, love the brand. I am lucky to have purchased several items over the last few years and all of them are quality garments designed to be practical whether thats on the peaks or the park.”

Helpful Report

Posted 2 years ago

Thank you so much for your support.

Posted 2 years ago

“These are great products hat are built around the legacy of histories greatest leader and explorer. Made to withstand the elements whilst honouring the memory of a great man.”

Helpful Report

Posted 2 years ago

Many thanks.

Posted 2 years ago

“Quality is top”

Helpful Report

Posted 2 years ago

Thank you.

Posted 2 years ago

“Absolutely love my Escape jacket, it's incredibly warm and looks awesome. The quality of all products is to such a high standard and their customer service was so helpful in selecting the right jacket.”

Helpful Report

Posted 2 years ago

Really pleased. Thank you.

Posted 2 years ago

“Quality product, husband very happy with it, and always reluctant to take it off ! Lovely to have quality British products that do the perfect job on our typical weather - dog walking has definitely become warmer as a result !”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

Shackleton is rated 4.8 based on 847 reviews