Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Shackleton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like my Merino tops, but the grey one arrived with a snag on the right sleeve”

Helpful Report

Posted 1 year ago

We're really sorry to hear that it didn't arrive with you in perfect condition. Please do get in touch with our customer services team so we can resolve this for you. They can be contacted on info@shackleton.com or 0208 1380212.

Posted 1 year ago

“Absolutely delighted with my Rothera down jacket. Does exactly what it should - light, very warm and extremely comforable. It also happens to fit me like a glove. Quality feels excellent so far.”

Helpful Report

Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“Excellent company with top quality clothing”

Helpful Report

Posted 2 years ago

Thank you for your comments.

Posted 1 year ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

Helpful Report

Posted 2 years ago

Thank you for your comments.

Posted 1 year ago

“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

Helpful Report

Posted 2 years ago

Thank you for your feedback.

Posted 1 year ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

Helpful Report

Posted 2 years ago

Fantastic. Thank you for your comments.

Posted 2 years ago

“The cap is nice and warm, unfortunately this winter has been so mild, I have not been able to try out the wool sweater!”

Helpful Report

Posted 2 years ago

The time will come! Thank you for your comments.

Posted 2 years ago

“Supreme goods...well thought out design...premium fabrics”

Helpful Report

Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Great products and great service in the Piccadilly store”

Helpful Report

Posted 2 years ago

Brilliant! Thank you.

Posted 2 years ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

Helpful Report

Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”

Helpful Report

Posted 2 years ago

We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.

Posted 2 years ago

“Good product”

Helpful Report

Posted 2 years ago

Thank you

Posted 2 years ago

“Jacket received as expected. Great piece, very pleased.”

Helpful Report

Posted 2 years ago

Thank you, pleased to hear that.

Posted 2 years ago

“absolutely best coat ever owned and there have been many”

Helpful Report

Posted 2 years ago

Fantastic to hear that. Thank you.

Posted 2 years ago

“Excellent quality and first class customer service”

Helpful Report

Posted 2 years ago

Thank you so much.

Posted 2 years ago

“Excellent customer service 1st class. Quality Gilet Keeps me warm during the cold snowy winter.”

Helpful Report

Posted 2 years ago

Brilliant! Thank you for your comments.

Posted 2 years ago

“I bought the Rothera in Navy. LOVE it. Comfy and warm. Maybe a tad stiff in comparison to my Canada Goose but at half the price more than worth it. I recommend it highly”

Helpful Report

Posted 2 years ago

Thank you for your comments.

Posted 2 years ago

“The staff in Piccadilly are very professional and friendly. No hidden pressure to buy, even though I did make two purchases. I'll be going again soon.”

Helpful Report

Posted 2 years ago

Thank you for your comments. We look forward to welcoming you back soon.

Posted 2 years ago

“Impressive quality and service”

Helpful Report

Posted 2 years ago

Super!

Posted 2 years ago

“It fits me well. I like that the collar isn’t loose like other sweaters. Thanks. Staff were great, helped me find my size, very accommodating and patient. This is a boring review because I honestly don’t have any complaints.”

Helpful Report

Posted 2 years ago

Boring is good, thank you for taking the time to comment.

Posted 2 years ago

Shackleton is rated 4.8 based on 935 reviews