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Shackleton Reviews

4.8 Rating 847 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,085
 Metrics
4.8
Based on 847 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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PABLO TALAVERA EGUIZABAL
Verified Buyer
“HAAKON PARKA: tested in Lapland: - 30 ºC. Very warm,windstopper and comfortable (this is not a light garment but you can manage it perfectly).A lot of good details. Cons: I miss 2 backpack straps to carry the garment indoors. And I also miss a cover to store the parka during not use seasons Very happy with this parka”
Helpful Report
Posted 1 year ago
Thank you very much for your feedback.
Posted 1 year ago
Emmet Cahill
Verified Buyer
“Bought the Nimrod jumper, it’s very good, I work in many different locations around the world, I left on New Year’s Day from London and wore it on the way to the Airport, it kept me cosy in the cold weather I’m currently in Morroco where the evenings are cooler than normal it’s keeping me just right!”
Helpful Report
Posted 1 year ago
Thank you for your comments and good luck on your travels!
Posted 1 year ago
Anonymous
Verified Buyer
“Outstanding service and outstanding products! Thank you!!”
Helpful Report
Posted 1 year ago
Thank you for your comments.
Posted 1 year ago
Joseph Felici
Verified Buyer
“I stumbled across Shackleton in my search for a perfect winter jacket and wow did I make the right choice. The rothera jacket is absolutely perfect, I own Canada goose, nobis, north face and few others. This jacket is on par if not better than those brands when comparing quality of materials, warmth is not even a question aswell. This is an amazing jacket for the cost, highly recommended.”
Helpful Report
Posted 1 year ago
Thank you so much for your comments.
Posted 1 year ago
Helen Andrews
Verified Buyer
“A Christmas present for my husband who likes to keep his gear for 20 years plus, and is reluctant and suspicious of clothing that is new! He wore it on boxing day! Loved it! Worth every penny!”
Helpful Report
Posted 1 year ago
That's great to hear! Thank you.
Posted 1 year ago
Jeff Atkinson
Verified Buyer
“Its quite expensive but you do get what you pay for.”
Helpful Report
Posted 1 year ago
Thank you for your feedback.
Posted 1 year ago
Obaid AlGhawi
Verified Buyer
“The jacket I bought is a very good but has a very small issue that needs to be fixed like the size of the arm is over size a bit and the finishing of the jacket needs to be looked at because there is some threads I had to cut.”
Helpful Report
Posted 1 year ago
If you've not already, please contact our Customer Services team on info@shackleton.com and they will advise you on what we can do to make sure you are completely satisfied.
Posted 1 year ago
Joanne Lane
Verified Buyer
“Bought the Docker Merino Sweater for my husband for Christmas and we are both delighted with the style and quality. Great online and in store service as well.”
Helpful Report
Posted 1 year ago
Great. Thank you for your comments.
Posted 1 year ago
David Smith
Verified Buyer
“Didn't buy the jacket to do any expeditions, just to stand and watch my grandson play football on a cold, wet and windy football field in the middle of nowhere. I can honestly say that it works a treat, all the other spectators shivering away and complaining about how cold it is and there's me snug as a bug! Just can't wait for the snowy blizzards to arrive.”
Helpful Report
Posted 1 year ago
That's great to hear. Thank you for your comments.
Posted 1 year ago
Antony Hinge
Verified Buyer
“The sweater is a delight to wear receiving many a complement for its understated elegance and design. It also incrbly warm and will be worn for years to come”
Helpful Report
Posted 1 year ago
Wonderful to hear. Thank you.
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent design and quality”
Helpful Report
Posted 1 year ago
Thank you.
Posted 1 year ago
Martha Towers
Verified Buyer
“Shackleton Jacket, is a must. Perfect fit and quality. Customer services have been very helpful. I missed out on the promotional offer, when ordered, and they kindly, honoured it! Couldn’t be more happy overall. Highly recommend.”
Helpful Report
Posted 1 year ago
Thank you for your comments, they are much appreciated!
Posted 1 year ago
Yvonne Marshall
Verified Buyer
“Lovely product, great service. Thanks”
Helpful Report
Posted 1 year ago
Thank you!
Posted 1 year ago
Anonymous
Verified Buyer
“Quite simply the best outdoor gear you can buy.”
Helpful Report
Posted 1 year ago
Thank you so much!
Posted 1 year ago
Peter Schick
Verified Buyer
“I like my Shackleton Haakon. It's not as warm as the Arctic Canada Goose I had, (and sold), but therefore more versatile when conditions aren't massively sub-zero. I can always wear my Ross gilet underneath if the extra insulation is needed. The pit zips are a great feature, too. Pride of ownership was enhanced when I saw them on the BBC being worn by the pole to pole electric car expedition.”
Helpful Report
Posted 1 year ago
Thank you for your comments.
Posted 1 year ago
Tim Morris
Verified Buyer
“Very impressed with the design, quality, comfort and functionality of the item I purchased; it's certainly worthy of Shackleton's name and a credit to his achievements!”
Helpful Report
Posted 1 year ago
Thank you so much for your comments!
Posted 1 year ago
Sebastian Smith
Verified Buyer
“Great in store and online experience. My cap and merino neck warmer was perfect for my trip to Antarctica this December.”
Shackleton 5 star review on 21st December 2023
Helpful Report
Posted 1 year ago
Wow! Fantastic
Posted 1 year ago
Spencer Lawrence
Verified Buyer
“Another quality item from the Shackleton family”
Helpful Report
Posted 1 year ago
Many thanks!
Posted 1 year ago
Natalie Shaw
Verified Buyer
“Brought the jacket for my husband and he absolutely loves it. We went into store in London and the staff were so helpful, couldn’t do enough for us.”
Helpful Report
Posted 1 year ago
Delighted to hear that. Thank you for commenting.
Posted 1 year ago
Eduardo Miranda
Verified Buyer
“GREAT QUALITY AND PERFORMANCE”
Helpful Report
Posted 1 year ago
Super! Thank you
Posted 1 year ago
Shackleton is rated 4.8 based on 847 reviews
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