Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 880 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 16th April 2025

Andrew Harris

Anonymous

Anonymous // 01/01/2019

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“I love my Ross Down Gilet. It is light, but keeps me warm. It is easy to pack and stuff into a backpack; can't wait to use it this Fall and Winter.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“In the lead up to a 2023 winter assignment in Ukraine and having been uncomfortable there the previous winter with the freeze thaw freeze nature of the weather I decided to invest in a Haakon parka. I could tell on opening the box that it was a cut above any of the numerous winter coats I had worn over the years. It kept me warm during the cold snaps and dry on the days snow and ice gave way to rain. I cannot rate it highly enough, to steal part of a famous advertising slogan. “ it did exactly what he said on the box.”

Shackleton 5 star review on 10th July 2024

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Posted 1 year ago

We salute you.

Posted 1 year ago

“Fantastic fit, quality of materials and service.”

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Posted 1 year ago

Many thanks.

Posted 1 year ago

“wonderful product and even better customer service!”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“I recently purchased two Shackleton jackets for a sailing trip to the Arctic. I am extremely impressed with the quality and functionality of both items. The jackets I bought were the Rothera hooded down jacket and the Ross down gilet. The jackets are exceptionally well made and represent very good value for money. They were both very warm with plenty of storage and I particularly liked the chest pockets which I found useful for hikes and excursions. I originally purchased a few options with an intention to return those sizes and colours that didn't work for me and keep those that did. This process was very smooth and I would do the same again in the future. I will definitely be looking to purchase more items from Shackleton in the future.”

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Posted 1 year ago

Thank you very much for your detailed comments.

Posted 1 year ago

“Great product and better service”

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Posted 1 year ago

Super! Thanks

Posted 1 year ago

“Exceptional products with style and endurance. I know because I have been wearing an original hero jumper for nearly a decade and it still looks great!”

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Posted 1 year ago

That's great to hear. Thank you so much.

Posted 1 year ago

“My interaction with Shackleton from start to finish was excellent, information on the product sizing, ease of purchase, information on delivery….. product itself as expected from a premier brand is first class, the jackets design, material quality and stylish finish leaves you knowing you have bought something a little different to the other jackets on the markets at similar pricing…. With Shackleton Your not following the fashion trends of the everyday sheep your setting your own”

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Posted 1 year ago

Thank you very much for your feedback. It means a lot to us.

Posted 1 year ago

“Really please with the quality.”

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Posted 1 year ago

We appreciate your comment

Posted 1 year ago

“Très contente de ma doudoune sans manche, un produit de qualité !”

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Posted 1 year ago

Merci beaucoup!

Posted 1 year ago

“Best jacket ever!”

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Posted 1 year ago

Brilliant! Thank you

Posted 1 year ago

“A first class company with first class clothing products. I have yet to find anything better on the market than my Shackleton Parka.”

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Posted 1 year ago

Thank you very much for your comments

Posted 1 year ago

“A huge disappointment”

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Posted 1 year ago

We're really sorry to hear of your disappointment and a member of our Customer Services team will be in touch.

Posted 1 year ago

“feels and looks quality , great fit.....many admiring comments”

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Posted 1 year ago

Great. Thanks for your comments.

Posted 1 year ago

“The hercules ultralight is a great jacket and everything i need to go out and stay warm.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Last item I bought was a wool jumper. On the face of it it arrived crumpled and creased. It looked almost as if it had been worn already and returned. Not so impressed. I have a jacket which came perfectly delivered and no issues”

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Posted 1 year ago

I'm so sorry to hear that. Please get in touch with a member of our Customer Services team and we can arrange for it to be exchanged.

Posted 1 year ago

“I am astonished with the level of detail, quality and aesthetics of this jacket. I was unaware of this company as we live in Canada and Ii usually purchase from Arc'Teryx, Patagonia and Canada Goose. I have spread the word on regarding Shackleton. To be honest, I am SO SOLD on your products, I wish I could be involved in being a Canadian ambassador! It is quite unbeleivable that a product such as yours doesn't have North American penetration considering the potential!”

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Posted 1 year ago

Thank you so much for your comments.

Posted 1 year ago

“My Hero Sweater for Sailing has proved invaluable in the very cool start of Season. I wore it every day on recent long weekend trip. Far warmer and more comfortable than my usual "tech wear " sailing gear. Wool is the future!”

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Posted 1 year ago

“Bought a Lockroy for a trip to Iceland and Canada. Performance and design exceeded expectations - totally confident in extremes of cold, high winds and heavy rain. Side zips gave easy access to fleece and trouser pockets without exposing body to wind chill. Numerous other benefits from snorkel design to dual pockets. Only improvement I could think of would be thumb holes in cuffs so as to retain maximum hand protection when using camera without gloves. Will now be my go to for similar trips and the worst Cumbria has to offer. Subsequently ordered several other Shackleton products which arrived promptly via tracked delivery and all appear of high quality. Would certainly recommend the brand based on quality, design, customer focus, its backstory and ethical support for the planet.”

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Posted 1 year ago

Many thanks for your feedback.

Posted 1 year ago

“Well made and does keep me warm.”

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Posted 1 year ago

Great.

Posted 1 year ago

Shackleton is rated 4.8 based on 880 reviews