Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 935 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 31st December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th December 2025

Robert Joseph Macaulay

Shackleton 5 star review on 20th November 2025

JuanCarlos Gonzalez

Shackleton 5 star review on 20th October 2025

Chris Turner

Shackleton 5 star review on 28th April 2025

Robert Joseph Macaulay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lockroy Parka has been an excellent buy - very warm, some thoughtful features throughout like the press stud loops to allow for easy fastening with gloves on, huge fleece-lined pockets and variety of pocket options. One area of improvement could be the hood and a press stud option to fasten it back when not in use as the rim tends to come forward and press into back of head otherwise.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give us your feedback on the Lockroy Parka. We'll be sure to pass along your comments regarding the pockets and the hood to our product team. If you have any questions, please feel free to contact us at info@shackleton.com.

Posted 1 year ago

“Amazing coat, this is the best insulated jacket I've had forget North Face does not even come close. You pay for quality and this is what you get, can not praise the company enough excellent communications and excellent delivery times. If you want a jacket that looks good and stands out from the rest worth spending the money!!”

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Posted 1 year ago

Thank you for taking the time to give us your feedback on your recent order!

Posted 1 year ago

“Shackleton is one of the best if not the best high end quality apparel innovator. Great selection of the highest quality products with a strong focus on comfort and functionality with the highest level of attention to details. Better than well known high end brands.”

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Posted 1 year ago

Thank you for taking the time to share your feedback! We'll be sure to share your comments with our store team.

Posted 1 year ago

“I gave a detailed and considered feedback soon after retruning the product. If, as you say, you care it should be on your files!!! Yours A Share Holder”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We value the input of all our customers, especially those who have invested in our company, and can confirm that your comments regarding the hood and the vertical zips on the Lockroy Parka have been passed along to our Product team. We send requests for company reviews, in addition to individual product feedback, as we’re always looking for ways to improve the overall customer experience. We apologise for any confusion and thank you once again for your continued support. If you have any further questions, please don’t hesitate to contact our Client Services team at info@shackleton.com.

Posted 1 year ago

“Purchased a lovely coat and staff I spoke to over the phone and dealt with via email were excellent. Thank you”

Helpful Report

Posted 1 year ago

We appreciate you sharing your feedback and we're so glad we were able to assist you!

Posted 1 year ago

“Super service from the staff who helped with my query”

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Posted 1 year ago

We appreciate you sharing your feedback and are so glad we were able to assist!

Posted 1 year ago

“Love the product. Very warm. Arrived on time”

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Posted 1 year ago

Thank you for your feedback! We're so glad that the item arrived on time and that you're happy with your purchase.

Posted 1 year ago

“Beautiful coat with a real special feel every time I wear it. Fairly priced. Wouldn't mind more choice is all and perhaps a few offers.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're so glad to hear you're happy with the jacket. If you haven't already, we'd advise signing up to our newsletter to stay updated on our upcoming offers and promotions.

Posted 1 year ago

“So happy with my 1st purchase from Shackleton. Quality is so good and the fit is even better. Was delivered quickly and presented in a quality way”

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Posted 1 year ago

We appreciate you taking the time to share your feedback and we're so glad to hear you're happy with the quality.

Posted 1 year ago

“Son absolutely loved his gift. Thank you”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we're so glad to hear that your son loved his gift!

Posted 1 year ago

“Love my new jacket. Just as warm as I’d hoped and a perfect mid-layer under my waterproof.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we're so glad to hear you love your jacket!

Posted 1 year ago

“I have tested the Rothera , mostly in a city environment , great feel and quality.”

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Posted 1 year ago

Thank you for sharing your feedback!

Posted 1 year ago

“While many of the Shackleton products are styled beautifully, I don’t see it as a fashion brand. It's an expedition equipment brand! That means the high price you pay goes into the very best in quality, design, practicality and longevity. You'll also be wearing something unique that will actually work at keeping you warm, while also giving you freedom to work, hike and explore in any weather at any temperature. Together with quality equipment the delivery, pre & post-sales support are first class.”

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Posted 1 year ago

Thank you for sharing your feedback. We're so glad to hear that you're happy with the quality of our delivery, products and customer service.

Posted 1 year ago

“Jacket is good but I don’t think it would, work in the Arctic, the zip is very hard to do even without gloves, I’ve tryed it without gloves, and it doesn’t sit right, I wouldn’t like to try it with gloves on”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give us your feedback on the Rothera Jacket. The Rothera is designed as a mid-layer, meaning it can be combined with heavy duty parkas and waterproofs to extend expedition-grade protection. If you feel that the zip is unusally stiff, we'd be happy to help you arrange an exchange, as long as the jacket is unworn. If you require any further assistance, please contact us at info@shackleton.com and we'd be happy to help.

Posted 1 year ago

“Sweater came with a one year warranty. A small hole appeared on the underside of the arm and I was advised that it could be repaired under warranty. I spent nearly £10 returning it to be told that I’d caught it on something and caused the damage. The position of the hole would make that very difficult and there is no loose threads which I’d expect. I’m expected to pay £30 (including return postage - generous) to get my item back. That would mean a spend of £40. What is the point of the warranty? I’ve purchased seven Shackleton items so far and I think that might be it now.”

Helpful Report

Posted 1 year ago

Dear Rob, We appreciate you taking the time to give us your feedback and apologise for any inconvenience. We've sent you an email to resolve this with you regarding this directly, however if you have any further questions, please don't hesitate to contact info@shackleton.com and we'd be happy to assist. Best wishes, Shackleton Customer Service

Posted 1 year ago

“Worth the price point. I wore my sweater outside in 40 degree weather and had to remove my light jacket because the sweater was more than warm enough on its own, Its breathable so I didn't get all sweaty either. Its now my go-to for cold days when I don't want to be bogged down by multiple layers”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're so glad that you found the jumper to be warm and breathable.

Posted 1 year ago

“A top quality hardy winter coat, well made and has a distinctive style.”

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Posted 1 year ago

We appreciate you taking the time to give us your feedback, we'll be sure to share your comments with our wider team.

Posted 1 year ago

“Great quality products and design”

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Posted 1 year ago

Thank you for sharing your feedback!

Posted 1 year ago

“Very high quality products. A joy to wear and make the outdoors a joy to be in. I have purchased a number of products over recent years. Only once did I have to register a concern which was dealt with swiftly, professionally and very fairly.”

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Posted 1 year ago

Thank you so much for taking the time to give us your feedback, we're so glad to hear you've been happy with the orders and customer service you've received over the past few years.

Posted 1 year ago

“Brilliant Shackleton sweater. My 30 yr old son loves it. Company was efficient, professional and a pleasure to deal with. Highly recommended.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to give us your feedback and we're so happy to hear that your son loves the sweater!

Posted 1 year ago

Shackleton is rated 4.8 based on 935 reviews