Almost non-existent customer support. Online customer support "live" chat is AI and messenger and both just stop and leave you hanging without resolving your issue or connecting you to a live agent. Phone support first directs you to the website options, but if you choose to stay on the line, it will give you an option to leave your name and number for someone to call you, then hang up on you before you can. I finally was able to reach customer support via email. When made aware of the difficulties I'd had (in 2 different emails), there was no response to my concern. My credit card was charged the first day I placed an order. Apparently, after that customer support/service wasn't a priority since they had you had your money.