shapermint.com Reviews

Name: shapermint.com
Rating: 4.22

4.2 Rating 2,585 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get rid of subscription monthly charges.”

Helpful Report

Posted 5 days ago

“I ordered and was informed I would get a free mesh laundry bag. One of my items came. I was waiting for the other and I made sure to specify that my free item was going to be included with the rest of my order. I was told it would be. I got the rest of my order. Almost 2 months later I still did not receive my free item. Finally got a hold of somebody through email because you cannot speak to anyone and told me they will send it with my next purchase. I'm not going to be purchasing anything from this company again and they still refuse to send me my free item that I was promised. This is the one of the worst customer service I have ever dealt with especially when you cannot speak with anybody.”

Helpful Report

Posted 2 weeks ago

“Overall the bra fitter pretty well but the costumer service is terrible.I ordered two but one was the wrong size and I wanted a refund. Instead they wanted to give me they wanted to give me a credit note to buy something later. I just bought another bra just to not having a hassle I will not be ordering from them again.”

Helpful Report

Posted 1 month ago

“I loved the quality of the bra, and the shipping was fast. I accidentally ordered it twice, but I was able to cancel my second purchase with the support team with no issues. Although I kind of regret it, because I really loved the bra. I’ll probably order another one later on.”

Helpful Report

Posted 1 month ago

“TERRIBLE website as far as Costumer Service - immediately after I submitted my order I realized they charged me for a 2nd bra which they said was for free - so I immediately went to customer service which is one of those chat things- well long story short after 2 days of trying to solve this problem it still isn't - & also important she kept telling me I would receive an Email & still haven't - didn't even receive one to confirm my order - & I couldn't log into my account - this is a TERRIBLE site will never do business with them again & I tell everyone to think twice before ordering from their site”

Helpful Report

Posted 1 month ago

“The straps on the bra will not stay on. I was also added to a monthly membership club that I did not realize meant I would be charged monthly.”

Helpful Report

Posted 1 month ago

“Shapermint is not helpful when you want to return an item. They make it very hard to return items. They don't answer the customer service phone, they only send emails saying their very busy will get back to you. They don't get back to you .I will not do business with them.”

Helpful Report

Posted 1 month ago

“Never received order. I have been online with customer service 3 times today I just talked to CiCi and she didn't help so I checked the Post Office one more time and this is the message about the package they shipped "The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse." They want to give me a credit. No way I want to do business with them again!!!!”

Helpful Report

Posted 2 months ago

“Following a double mastectomy and reconstruction, I was unsure of bra and shaper sizes to order. I specifically chose Shapermint for the explicit statements on their website - Free Shipping and Exchanges for orders over $75 (which my order was) and returns and exchanges on all unworn, unwashed products in the original packaging. I simply needed a size larger in a shaper cami and open chest shaper. I tried them on after a shower and took them off immediately after determining they are too small. I accessed the exchange portal and learned my items are not eligible for exchange because they are considered to be intimates. The majority of items offered by Shapermint are intimates. Frustrated and disappointed is an understatement. The mastectomy and reconstruction were difficult enough without dealing with false exchange statements by a provider of bras and shapers.”

Helpful Report

Posted 2 months ago

“The cami I purchased does nothing to improve how my body looks in clothing. I have sent their Return Request Form twice and have received no response. Then I tried their online chat feature, which, no matter how I respond, just constantly repeats the question: did I buy a bra, and do I want assistance with a different size? IF YOU VALUE YOUR SANITY AND YOUR MONEY, NEVER, NEVER TRY TO DO BUSINESS WITH THIS COMPANY!”

Helpful Report

Posted 2 months ago

“I ordered 3 long sleeve shirts in 3 different colors. I received 3 or the same color shirts. I tried reaching out for an exchange, it said I couldn't do it. No phone number to talk to just a chat robot. I am very disappointed.”

Helpful Report

Posted 2 months ago

“I was happy enough with my initial purchases to keep them. However, the monthly subscription is a whole other thing. I was offered an additional month for free when I went to cancel, however they charged me anyways. I tried to resolve it with customer service, and while they acknowledged they'd made an error in offering it to me, they were unwilling to resolve it. For $5 they'd rather lose a customer.”

Helpful Report

Posted 2 months ago

“Cannot log into account Do not receive emails they say they sent Never received confirmation email Difficulty with online chat”

Helpful Report

Posted 2 months ago

“You can not get a customer service person to help you other than your bot which is no help at all. I have been at this for two days trying to return an item and cancel my membership. Worst customer service ever.”

Helpful Report

Posted 2 months ago

“They billed me for product I didn’t even order. I woke up to notifications saying that my purchase was approved which I didn’t even make and now they won’t refund me.”

Helpful Report

Posted 3 months ago

“Their return system is terrible.. l love their bras , but it’s too hard to deal with their. “ customer service “. You have to type everything in and wait for the answer P PAY for A PHONE LINE”

Helpful Report

Posted 3 months ago

“Very poor quality with unfinished seams leaving holes in side seams. terrible customer service and despite being told I do not want anything further from them they continue to take money from my account. I would NOT recommend this company!”

Helpful Report

Posted 3 months ago

“Not only is their supportive, comfort wireless bra’s extraordinary, so is their customer service. I purchased 4 bra’s from them, and unfortunately, the package was stolen from my apartment block. I wrote to seek clarity on if the parcel was delivered (I was a bit confused at first as didn’t think anyone would actually steal a package, naive I know) and they very promptly gave me a voucher for the price of my stolen goods. I didn’t ask them, they just did it. A great company, a wonderful product and exceptional customer service. I highly recommend this company.”

Helpful Report

Posted 3 months ago

“BUYER BEWARE!!!!! Never got our order. Customer service is horrible. They said they shipped it so I need to contact the delivery company. Me??? How is that my responsibility? Worst customer “service” ever. You cannot talk to a real person. Only email and robo chat. They keep emailing me asking how my product is. Uh…..”

Helpful Report

Posted 3 months ago

“Love love love the bras. Great support and comfort !”

Helpful Report

Posted 3 months ago

shapermint.com is rated 4.2 based on 2,585 reviews