shapermint.com Reviews

Name: shapermint.com
Rating: 4.21

4.2 Rating 2,599 Reviews

80 %

of reviewers recommend shapermint.com

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4.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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shapermint.com 1 star review on 6th December 2025

Anonymous // 01/01/2019

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“Don’t order from this website! I ordered two on sale bras this morning. Then the pop ups started which kept asking me if I wanted the products on sale or did I want to pay full price. I said I wanted them on sale. When my order went through another $50 had been added to my charge for another item that was NOT on sale. I immediately called customer service and got the bot who said I needed to go through my account. I did so only to be told my order was already in process and I couldn’t delete items. My only option is to get the order and go through returning what I don’t want - for which there is apparently a charge, shipping isn’t refundable, and I have to pay to return. Worst customer service ever!”

Helpful Report

Posted 1 day ago

“Found out they were charging me 4.99 a month. Can't talk to a real person.”

Helpful Report

Posted 1 week ago

“It’s not that the product is bad, it’s there communication when something goes wrong! I have had problems with the 2 orders I placed. Last order was shipped late & I live in an rv and I leave for my summer home on the 15th of April. First order was shipped & received in 10 days, second order didn’t even ship for almost 2 weeks…now I won’t be there to receive order. I have tried to email company but have had no reply that I can read. It sucks. Now I’m out that order and noon at Shapermint cares😢😳”

Helpful Report

Posted 2 weeks ago

“Terrible fit. Bought 1 and hate it. Also said it was Coming free with purchase a pair of long shorts length spandex and it came With a panty instead. Don’t waste your money”

Helpful Report

Posted 2 weeks ago

“All over shaoer fell crazy short of smoothing and shaping claims. I'm only a size 10--shouldn't have been that hard. Before and after pics are extremely misleading. What a waste of money!”

Helpful Report

Posted 2 weeks ago

“I purchased 4 last June. The material is good, but you still end up with a uni-boob. No support & unless the bra is on tight your boobs will fall out and when it's tight my back is throbbing by the end of the day. I expected a better fit very disappointed!”

Helpful Report

Posted 3 weeks ago

“I ordered an item that is out of stock. I just want it in another color. I am getting the runaround from their bot. They want to substitute an inferior item even though they have what I want. Meanwhile, I don’t have my item nor do I have the rest of my order. I ordered another item and put my exact measurements in their size calculator. I was surprised that it said I was a medium. It’s too small. I need a large. They won’t exchange it because it was on sale. But almost all their stuff is perpetually on sale. I complained. They sent an email but cancelled my complaint because I didn’t respond within 24 hours. I’m hospitalized with complications of cancer and am having multiple procedures. I can’t always get to an email within 24 hours. Especially when it takes 3-5 days for them to send the email. They claim to have a 100% satisfaction return policy but it’s a scam. They make lame excuses and won’t fix issues that were their own error. Do NOT order from this company!”

Helpful Report

Posted 1 month ago

“I purchased articles that didn’t fit and it was a nightmare to return them. After the bot she couldn’t find my order. Ended up keeping them and giving them away. Never again”

Helpful Report

Posted 1 month ago

“1st I was charged for product I did not order. I ordered 2 bras, 1 at full price and 1 at 50% off and I was charged for double that. Trying to access customer service is virtually impossible so I decided to just keep the 2 extra bras. 2nd That was a terrible idea as these are easily the worst fitting bras I have ever owned. The straps slip and the band rides up and rolls no matter how I adjust the sizing. They're truly uncomfortable to wear. Save your money!”

Helpful Report

Posted 1 month ago

“Customer service is non existent. It's an AI bot who just keeps repeating the same catch phrase with nothing to do with your question. There is no human to reach. They charged me $77 (plus exchange) for something I did not authorize. I could not cancel the order. It said I had to return it in which they would charge a $6 (plus exchange) fee. Shipping was supposed to be $14 Canadian. Somehow it showed up as $24 (plus exchange) at which point it was already too late and it would not allow me to cancel stating that I would have to put it through as a return and not be reimbursed the shipping. I did an exchange. My new package was photographed at the door of some house I do not recognize. I can't get a hold of customer service to correct this and it's beyond the AI bots control. I am currently out over $100 (plus exchange and free) from this. Not to mention..... The bra is nothing spectacular. I would not pay over $30 for it.”

Helpful Report

Posted 2 months ago

“I was not satisfied with one of the two products purchased. Their return and refund policy is absolutely terrible. I had difficulty reaching support. Their email communication is severely lacking and confusing. I was denied a refund. I was sent another product that I refused several times. I was a first time buyer and WILL NEVER order again.”

Helpful Report

Posted 2 months ago

“In cancelling my membership, I was charged $22.00 An unreasonable fee I will never buy a shaper mint product again Paula Marcello”

Helpful Report

Posted 3 months ago

“order #SM12195067-TR To Whom It May Concern, I am writing to file a serious complaint regarding a recent purchase I made from Shapermint. I bought several body shapers from your company, and what happened after trying one of them on has left me deeply concerned about product safety and hygiene standards. The night before leaving for an 8‑day Caribbean cruise, I tried on one of the shapers for the first time. Immediately afterward, I got into the shower. By the time I stepped out, I had developed a painful boil‑like sore on the inside of my thigh. Overnight, a second sore appeared directly across from the first one, which made me worry that this might be something contagious. By the time I was able to get to a doctor, a third sore had developed next to the original one. The doctor informed me that it appeared to be a bacterial infection and that it was likely contagious. I was prescribed antibiotics, and the timing could not have been worse. My entire cruise was affected—I was uncomfortable, in pain, and forced to wear large bandages to keep the sores covered and contained. When I returned home, I decided to test the shaper I had tried on. I poured peroxide on the inside of the fabric to see if it reacted. It foamed immediately—in the exact spot where the first boil had appeared on my thigh. Although I attempted to record this reaction, I unfortunately did not hit the record button correctly, so I do not have video evidence. Regardless, the experience itself was extremely distressing and unacceptable. This raises serious concerns about whether the item I received had been previously worn and returned without proper sanitation. No customer should ever have to worry about contracting a bacterial infection from a clothing item purchased as new. I am sharing this not only to request that Shapermint address this issue, but also to warn other customers: wash every item before wearing it, even if it is supposed to be brand new. I expect a response from your company regarding: How this could have happened What quality control and hygiene measures are in place What steps you will take to prevent this from happening to anyone else Appropriate compensation for the medical costs, ruined vacation experience, and the distress this caused I hope Shapermint takes this matter seriously. No customer should ever have to experience what I went through. Sincerely, Jannie”

Helpful Report

Posted 4 months ago

“I bought 3 bras & a cami. I spent a lot of money they offered a free pair of shaper shorts. Told me my ORDER WAS CONFIRMED (photo included) but instead of shaper shorts they sent me very ugly polka dot bathing suit bottoms (photo included). I tried reaching them to say they sent the incorrect item to be told, by a bot I'm certain, that the gift they had offered me was out of stock so they substituted. I was not happy with this awful substitution so they said they would give me a 10% discount instead. So they actually wanted me to spend more money because they didn’t send me the gift they offered. How does that even make sense? I sent a photo of a clearance pair of shaper shorts that look very much if not identical to the free ones they had offered & said I would be happy with these but my message was ignored & the bot had reached the end of its answers so wanted me to start this useless process all over again. That conversation took several hours of my day. I no longer have any faith in this company as their guarantee (photo included) means nothing. No point in completing as you never get to speak to a real person. Time to shop elsewhere. Obviously customer service & customer guarantee do not exist with this company.”

Helpful Report

Posted 4 months ago

“Impossible to get rid of subscription monthly charges.”

Helpful Report

Posted 4 months ago

“I ordered and was informed I would get a free mesh laundry bag. One of my items came. I was waiting for the other and I made sure to specify that my free item was going to be included with the rest of my order. I was told it would be. I got the rest of my order. Almost 2 months later I still did not receive my free item. Finally got a hold of somebody through email because you cannot speak to anyone and told me they will send it with my next purchase. I'm not going to be purchasing anything from this company again and they still refuse to send me my free item that I was promised. This is the one of the worst customer service I have ever dealt with especially when you cannot speak with anybody.”

Helpful Report

Posted 5 months ago

“Overall the bra fitter pretty well but the costumer service is terrible.I ordered two but one was the wrong size and I wanted a refund. Instead they wanted to give me they wanted to give me a credit note to buy something later. I just bought another bra just to not having a hassle I will not be ordering from them again.”

Helpful Report

Posted 5 months ago

“I loved the quality of the bra, and the shipping was fast. I accidentally ordered it twice, but I was able to cancel my second purchase with the support team with no issues. Although I kind of regret it, because I really loved the bra. I’ll probably order another one later on.”

Helpful Report

Posted 6 months ago

“TERRIBLE website as far as Costumer Service - immediately after I submitted my order I realized they charged me for a 2nd bra which they said was for free - so I immediately went to customer service which is one of those chat things- well long story short after 2 days of trying to solve this problem it still isn't - & also important she kept telling me I would receive an Email & still haven't - didn't even receive one to confirm my order - & I couldn't log into my account - this is a TERRIBLE site will never do business with them again & I tell everyone to think twice before ordering from their site”

Helpful Report

Posted 6 months ago

“The straps on the bra will not stay on. I was also added to a monthly membership club that I did not realize meant I would be charged monthly.”

Helpful Report

Posted 6 months ago

shapermint.com is rated 4.2 based on 2,599 reviews