Following a double mastectomy and reconstruction, I was unsure of bra and shaper sizes to order. I specifically chose Shapermint for the explicit statements on their website - Free Shipping and Exchanges for orders over $75 (which my order was) and returns and exchanges on all unworn, unwashed products in the original packaging. I simply needed a size larger in a shaper cami and open chest shaper. I tried them on after a shower and took them off immediately after determining they are too small. I accessed the exchange portal and learned my items are not eligible for exchange because they are considered to be intimates. The majority of items offered by Shapermint are intimates. Frustrated and disappointed is an understatement. The mastectomy and reconstruction were difficult enough without dealing with false exchange statements by a provider of bras and shapers.