shapermint.com Reviews

Name: shapermint.com
Rating: 4.31

4.3 Rating 2,298 Reviews

83 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.3

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have sent me three orders after I cancelled membership twice. The sizes vary and are not my sizes. My husband is dying in the hospital. I don’t have resources to mail back each box.”

Helpful Report

Posted 15 hours ago

“Did not receive the shipment and requested cancellation and refund5 times and still have not received anything”

Helpful Report

Posted 15 hours ago

“I didn't get items I was promised. Contacted customer service and had to leave a message on Facebook. No one ever messaged me or emailed me about my missing items. The bras I purchased are already falling apart. I cancelled my subscription, but they sent me emails saying "my subscription was being processed and shipped" and I never got it either, although they said it was delivered. I contacted Shapermint again and asked for my subscription to be cancelled and again I was told it was. I'll wait and see, since I never received the last one.”

Helpful Report

Posted 18 hours ago

“Absolute waste of money. The strapless bra has no hold at all and your boobs easily go to the side. Definitely no lift or hold as described”

Helpful Report

Posted 18 hours ago

“Very hard to get ahold of your customer service. They never texted me back and took forever to respond via email. The emails were confusing and didn’t answer my questions directly. I ordered a product and over a week later was told it was out of stock, so your processing times are very delayed. I was not offered a refund and did not like the options I was given. I ended up ordering a new product and was not given any updates that it would take 3 weeks to get to me”

Helpful Report

Posted 19 hours ago

“Getting in touch is very difficult. Never got the help i needed”

Helpful Report

Posted 19 hours ago

“It did not fit but I did not want to return”

Helpful Report

Posted 20 hours ago

“I didn't order anything last week. I'm not enrolled in your automatic purchase plan. I even checked so I could un-enroll if I accidentally did so. Now I've been charged for products that I neither need nor want (just had a mastectomy!!!) I tried to cancel it based on your email but it had already shipped within four hours of receiving a confirmation email (again, for something that I never ordered!). I tried to contact someone but got a bot and no one replied to my email.”

Helpful Report

Posted 20 hours ago

“Was sent wrong color of my ordered , tried to exchange , received to order in wrong color again! Giving up on trying to get correct color…process was too repetitive and time consuming!”

Helpful Report

Posted 20 hours ago

“Didn’t fit - much too large - Waste of money Would not recommend”

Helpful Report

Posted 20 hours ago

“Both were far too large even though I ordered according to your size chart. I want to return them Both and order a totally different style. I think the open from cami in medium will be a better exchange.”

Helpful Report

Posted 21 hours ago

“Not really impressed. One of the bras I was sent was actually dirty!!ugh You can tell it’s been tried on by someone & there skin shed on it…could have been cleaned off before shipping out to me!!! And I’m not happy with the fact the back closure only has 3 hooks for closure. I am used to 4 & the band being about an inch wider. Not to mention the bra fits me weird…need smaller cup but wider band..so the suggested fit was not correct for me. Will be returning these bras. (2 of the bras did not have the extender included). I’ve tried several pictures & it will not upload it!!”

Helpful Report

Posted 21 hours ago

“I don't like how this product fits my body and would like a refund. How do I do that? Susan Grosskopf”

Helpful Report

Posted 22 hours ago

“I ordered a bra because the offer was get a free item. It did not show up, no notice nothing. I had to contact customer service and they said they dont ship promo's seperately, it would be on my next order. There wont be a next order. This is enticement to get you to order and dont fulfill. VERY POOR service I will be contacting my bank”

Helpful Report

Posted 22 hours ago

“I will NOT be purchasing from your company again due to your choice of Delivery Services. Throwing and leaving my package AFTER DARK in my driveway down near the end of the street in the middle of a heavy THUNDERSTORM is not acceptable. If you choose to use a sub standard service to get your product to your customers, you will loose sales.”

Helpful Report

Posted 22 hours ago

“I tried to cancel the order but was unable to. These bras just don't fit me. They smash my breasts.”

Helpful Report

Posted 22 hours ago

“Have not received my order, and have not heard back from customer service yet”

Helpful Report

Posted 22 hours ago

“Do not order from this country. The bras looked exactly as advertised and the size was correct. But under your arm there is extra material or something because there’s a part that does not lay next to your skin it bulges outward. It will not lay down. Also once you order you receive endless messages, daily. Reporting as Junk doesn’t help. I can’t find a place to stop it.”

Helpful Report

Posted 1 week ago

“I placed an order and immediately a bundle deal popped up. I clicked on it to see the details. I then clicked no thanks and they added it to my order and charged me anyway. They now say I’ll get my refund in 5-10 business days. $60 basically stolen from me.”

Helpful Report

Posted 1 week ago

“I ordered May 10! Still no package. Tried customer service chat and phone line and keep getting looped back to “good news, your package will arrive on 5/19/25” — well it’s May 30!!! again still no package!!”

Helpful Report

Posted 2 weeks ago

shapermint.com is rated 4.3 based on 2,298 reviews