shapermint.com Reviews

Name: shapermint.com
Rating: 4.22

4.2 Rating 2,591 Reviews

81 %

of reviewers recommend shapermint.com

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4.2

Based on 2,591 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 6th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is non existent. It's an AI bot who just keeps repeating the same catch phrase with nothing to do with your question. There is no human to reach. They charged me $77 (plus exchange) for something I did not authorize. I could not cancel the order. It said I had to return it in which they would charge a $6 (plus exchange) fee. Shipping was supposed to be $14 Canadian. Somehow it showed up as $24 (plus exchange) at which point it was already too late and it would not allow me to cancel stating that I would have to put it through as a return and not be reimbursed the shipping. I did an exchange. My new package was photographed at the door of some house I do not recognize. I can't get a hold of customer service to correct this and it's beyond the AI bots control. I am currently out over $100 (plus exchange and free) from this. Not to mention..... The bra is nothing spectacular. I would not pay over $30 for it.”

Helpful Report

Posted 2 weeks ago

“I was not satisfied with one of the two products purchased. Their return and refund policy is absolutely terrible. I had difficulty reaching support. Their email communication is severely lacking and confusing. I was denied a refund. I was sent another product that I refused several times. I was a first time buyer and WILL NEVER order again.”

Helpful Report

Posted 2 weeks ago

“In cancelling my membership, I was charged $22.00 An unreasonable fee I will never buy a shaper mint product again Paula Marcello”

Helpful Report

Posted 2 months ago

“I bought 3 bras & a cami. I spent a lot of money they offered a free pair of shaper shorts. Told me my ORDER WAS CONFIRMED (photo included) but instead of shaper shorts they sent me very ugly polka dot bathing suit bottoms (photo included). I tried reaching them to say they sent the incorrect item to be told, by a bot I'm certain, that the gift they had offered me was out of stock so they substituted. I was not happy with this awful substitution so they said they would give me a 10% discount instead. So they actually wanted me to spend more money because they didn’t send me the gift they offered. How does that even make sense? I sent a photo of a clearance pair of shaper shorts that look very much if not identical to the free ones they had offered & said I would be happy with these but my message was ignored & the bot had reached the end of its answers so wanted me to start this useless process all over again. That conversation took several hours of my day. I no longer have any faith in this company as their guarantee (photo included) means nothing. No point in completing as you never get to speak to a real person. Time to shop elsewhere. Obviously customer service & customer guarantee do not exist with this company.”

Helpful Report

Posted 3 months ago

“Impossible to get rid of subscription monthly charges.”

Helpful Report

Posted 3 months ago

“I ordered and was informed I would get a free mesh laundry bag. One of my items came. I was waiting for the other and I made sure to specify that my free item was going to be included with the rest of my order. I was told it would be. I got the rest of my order. Almost 2 months later I still did not receive my free item. Finally got a hold of somebody through email because you cannot speak to anyone and told me they will send it with my next purchase. I'm not going to be purchasing anything from this company again and they still refuse to send me my free item that I was promised. This is the one of the worst customer service I have ever dealt with especially when you cannot speak with anybody.”

Helpful Report

Posted 3 months ago

“TERRIBLE website as far as Costumer Service - immediately after I submitted my order I realized they charged me for a 2nd bra which they said was for free - so I immediately went to customer service which is one of those chat things- well long story short after 2 days of trying to solve this problem it still isn't - & also important she kept telling me I would receive an Email & still haven't - didn't even receive one to confirm my order - & I couldn't log into my account - this is a TERRIBLE site will never do business with them again & I tell everyone to think twice before ordering from their site”

Helpful Report

Posted 4 months ago

“The straps on the bra will not stay on. I was also added to a monthly membership club that I did not realize meant I would be charged monthly.”

Helpful Report

Posted 4 months ago

“Shapermint is not helpful when you want to return an item. They make it very hard to return items. They don't answer the customer service phone, they only send emails saying their very busy will get back to you. They don't get back to you .I will not do business with them.”

Helpful Report

Posted 5 months ago

“Never received order. I have been online with customer service 3 times today I just talked to CiCi and she didn't help so I checked the Post Office one more time and this is the message about the package they shipped "The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse." They want to give me a credit. No way I want to do business with them again!!!!”

Helpful Report

Posted 5 months ago

“Following a double mastectomy and reconstruction, I was unsure of bra and shaper sizes to order. I specifically chose Shapermint for the explicit statements on their website - Free Shipping and Exchanges for orders over $75 (which my order was) and returns and exchanges on all unworn, unwashed products in the original packaging. I simply needed a size larger in a shaper cami and open chest shaper. I tried them on after a shower and took them off immediately after determining they are too small. I accessed the exchange portal and learned my items are not eligible for exchange because they are considered to be intimates. The majority of items offered by Shapermint are intimates. Frustrated and disappointed is an understatement. The mastectomy and reconstruction were difficult enough without dealing with false exchange statements by a provider of bras and shapers.”

Helpful Report

Posted 5 months ago

“The cami I purchased does nothing to improve how my body looks in clothing. I have sent their Return Request Form twice and have received no response. Then I tried their online chat feature, which, no matter how I respond, just constantly repeats the question: did I buy a bra, and do I want assistance with a different size? IF YOU VALUE YOUR SANITY AND YOUR MONEY, NEVER, NEVER TRY TO DO BUSINESS WITH THIS COMPANY!”

Helpful Report

Posted 5 months ago

“I ordered 3 long sleeve shirts in 3 different colors. I received 3 or the same color shirts. I tried reaching out for an exchange, it said I couldn't do it. No phone number to talk to just a chat robot. I am very disappointed.”

Helpful Report

Posted 5 months ago

“Cannot log into account Do not receive emails they say they sent Never received confirmation email Difficulty with online chat”

Helpful Report

Posted 6 months ago

“You can not get a customer service person to help you other than your bot which is no help at all. I have been at this for two days trying to return an item and cancel my membership. Worst customer service ever.”

Helpful Report

Posted 6 months ago

“They billed me for product I didn’t even order. I woke up to notifications saying that my purchase was approved which I didn’t even make and now they won’t refund me.”

Helpful Report

Posted 6 months ago

“Very poor quality with unfinished seams leaving holes in side seams. terrible customer service and despite being told I do not want anything further from them they continue to take money from my account. I would NOT recommend this company!”

Helpful Report

Posted 6 months ago

“BUYER BEWARE!!!!! Never got our order. Customer service is horrible. They said they shipped it so I need to contact the delivery company. Me??? How is that my responsibility? Worst customer “service” ever. You cannot talk to a real person. Only email and robo chat. They keep emailing me asking how my product is. Uh…..”

Helpful Report

Posted 7 months ago

“I love the product. However, customer service, policies and communication is atrocious. With or without a membership it is incredibly slow and difficult to get information. I had a membership and I believed that would make a difference. It didn't. I couldn't believe the other negative reviews. It's seem they really don't care or appreciate the business or their LOYAL customers. I believe their prices are too high. They're products are good but this pure arrogance. I won't spend another cent on this "elite-ist" company.”

Helpful Report

Posted 7 months ago

“Your website stinks. Very difficult to get in an order with the discount I was offered. Placed an order and it never actually went through. Then had to re-order. Can’t complete an order without being forced to sign up for a monthly subscription. The product is good so it was worth the hassle but I hope I bought five years worth so that I don’t have to interact with you again. Even the email they sent me asking for feedback didn’t work. Their technical aspect sucks hard!!”

Helpful Report

Posted 7 months ago

shapermint.com is rated 4.2 based on 2,591 reviews