shapermint.com Reviews

Name: shapermint.com
Rating: 4.24

4.2 Rating 2,567 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYER BEWARE!!!!! Never got our order. Customer service is horrible. They said they shipped it so I need to contact the delivery company. Me??? How is that my responsibility? Worst customer “service” ever. You cannot talk to a real person. Only email and robo chat. They keep emailing me asking how my product is. Uh…..”

Helpful Report

Posted 4 days ago

“I love the product. However, customer service, policies and communication is atrocious. With or without a membership it is incredibly slow and difficult to get information. I had a membership and I believed that would make a difference. It didn't. I couldn't believe the other negative reviews. It's seem they really don't care or appreciate the business or their LOYAL customers. I believe their prices are too high. They're products are good but this pure arrogance. I won't spend another cent on this "elite-ist" company.”

Helpful Report

Posted 1 week ago

“Your website stinks. Very difficult to get in an order with the discount I was offered. Placed an order and it never actually went through. Then had to re-order. Can’t complete an order without being forced to sign up for a monthly subscription. The product is good so it was worth the hassle but I hope I bought five years worth so that I don’t have to interact with you again. Even the email they sent me asking for feedback didn’t work. Their technical aspect sucks hard!!”

Helpful Report

Posted 1 week ago

“The product is good, but you can not reach a human to talk too!! Be very careful when checking out, you will get into their CLUB with a monthly subscription and you can not cancel it!!! canceling is so So hard !! I will not buy from them again for this reason. Good luck is all I can say! Also, when you return something, you will not get a full refund. They will charge you $6.00 for shipping it back!!!”

Helpful Report

Posted 2 weeks ago

“If I could give them zero stars I would. I placed an order. It was shipped and I was notified on Saturday that it was out for delivery. I received a text Saturday night stating they tried to deliver it but we weren’t home. That was a lie because we were home all day. Now I have been trying to speak with someone for two days but you can’t speak with anyone and the only response I get are emails with links to frequently asked questions. Meanwhile,They have my money and I never got their product. Bad first impression for sure. It feels like a scam.”

Helpful Report

Posted 2 weeks ago

“I ordered three camis and received only one of the three and a promotional shaper short bottom from Shapermint. I loved the fit of the one cami I received not the three i ordered and paid for. The free shaper short are ok but not great control for the size option. The original order was confirmed on May 24th and I received the package containing one cami and the shaper shorts early June. Initially they sent an email, after the delivery saying they were back ordered on the white cami and cream cami. That they would give me two other products that do not work for me. I told them I would wait for them to restock. Then when I inquired about why I had not received them yet they told me they would give me a 20% off coupon for my next order. I explained that I wanted the original two camis that were not delivered or a refund of the $39.98 I had paid for them. The next email said they would give me a $19.00 credit towards my next order. I told them again I wanted the original order filled or a refund of $39.98. The only response, which is automated was “we are working on it” after several emails and no acceptable response I am writing this review about a company that does not care for it’s clients or reputation. Daily I get emails and texts about the sales on the very camis they have not sent me. Stay away from this company who actually has a good product if you happen to receive what you pay for. To date, months later I have not received my full order or a refund. No actual person has reached out to resolve this issue. If you want to throw your money away then choose Shapermint.”

shapermint.com 1 star review on 29th July 2025

Helpful Report

Posted 2 weeks ago

“The worst company! Charge you even after you cancel your membership and on the web site when you try to cancel they send you to page after page that you have to go through to cancel! It should be a direct page one click and that's it no runaround”

Helpful Report

Posted 2 weeks ago

“I ordered a tank top and panties. It was hell getting the tank top on , the panties were ok. They have charged me $4.99 a month after that and will not answer emails, messengers, text or calls. Pitiful service. I want to talk to a human being. I’ll never buy from the again.”

Helpful Report

Posted 2 weeks ago

“This is the worst company I have ever dealt with not only does it take over a month to get your items that their orders are not even complete. And then when you try to get customer service, you can’t hardly even get a live person online and you definitely can’t get anybody on the telephone. Will never never never buy from this company again.”

Helpful Report

Posted 3 weeks ago

“These guys are honestly the worst online retailer I've ordered from. I should have read the Trustpilot and BBB reviews first — but now I'll be adding to them. They have misdelivered my package TWICE now by going with some cheap delivery service that can't seem to get it right — and then their customer support blames it on me and tells me to figure it out with the delivery company, because it shows as delivered and there's nothing they can do?! When we got into the photos from the first delivery, they realized it was labeled to the wrong name AND wrong apartment number. Oops? So they agreed to re-ship it, but refused a refund. The second time, the photos show the delivery company dropping the package ON THE GROUND in front of the restaurant in my building, and not inside the apartment building inside secure lockers assigned to unit numbers. I live downtown, with tons of foot traffic and homeless people — they think that package made it to me?! And they still refuse a refund! What an awful way to do business.”

Helpful Report

Posted 3 weeks ago

“Not as supportive as it advertised. It rolls up and is uncomfortable.Love other shapermint products but not this one.”

Helpful Report

Posted 3 weeks ago

“I purchased 3 bras and was charged for all 3. 2 of them arrived and when I checked my account to see where the 3rd one was it said it was out of stock and would not be delivered. I reached out to request they refund my money as the item I ordered is no longer in stock and they charged my account for it. They responded saying that I can only receive a credit. How can you charge someone for something and never send it and then only offer a credit? Extremely frustrating and unacceptable. I spent several days trying to get a resolution and they continue to only offer a credit!!”

Helpful Report

Posted 4 weeks ago

“Very disappointed with trying to return the wrong size sent! The right size buckle out on the side. No customer service.”

Helpful Report

Posted 1 month ago

“Bad customer service. Ordered 3 items from them. Received 1 item but their confirmation had different information. It's saying all the items are delivered but when I put in my order number in the tracking, it says pending then I get an email that the items are unavailable. They offer me store credit with an additional discount. They offered if I want a refund instead to contact them through their customer service. Well their customer service sucks. I keep expressing I want a refund not a store credit because I don't want to go through with them anymore. Instead their customer service bot keeps offering to track my order, return item, etc. basically nothing to do with what I need. All I want is a refund and they give you a run around. I've contacted them so many times through email or Messenger and all I get is automated response. I still want my refund for the items I did not receive. Do not order from them.”

shapermint.com 1 star review on 13th July 2025

Helpful Report

Posted 1 month ago

“I received my order and the bra is two large. I don’t like the double layered fabric and I would prefer white strap so I wanted to return the products I submitted my return request however, in the process realized I had entered the wrong email address therefore they could not send me a QR code for the return. I have tried and tried many ways to contact them with no success. The only contact I have received was a phone call from a fraudulent collar. They attempted to scam me out of more money. I have tried everything Shapermint has suggested and still no help. There is no way to talk to a live person. I don’t know how I’m gonna go about getting my return done.”

Helpful Report

Posted 1 month ago

“I placed an order and I received it, but the wrong merchandise was sent and I did not receive what I ordered. Tried to do the customer service and it’s a waste of time. I’ll never order from them again and I suggest nobody else does either.”

Helpful Report

Posted 1 month ago

“I have not received an order from May, 2025. I have tried to deal with customer services, but I just keep getting emails that mean nothing. So you have my money, and I have nothing.”

Helpful Report

Posted 1 month ago

“I ordered 1 bra, they sent 3. The return portal was a dead end. Tried to sell more bras. I want a way to return and get a refund. Should not be so complicated.”

Helpful Report

Posted 1 month ago

“I checked $6.95 shipping and when it processed it went up to $11.94 without my consent!!!”

Helpful Report

Posted 1 month ago

“Did not get free item that was promised.”

Helpful Report

Posted 1 month ago

shapermint.com is rated 4.2 based on 2,567 reviews