shapermint.com Reviews

Name: shapermint.com
Rating: 4.21

4.2 Rating 2,599 Reviews

80 %

of reviewers recommend shapermint.com

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4.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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shapermint.com 1 star review on 6th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t order from this website! I ordered two on sale bras this morning. Then the pop ups started which kept asking me if I wanted the products on sale or did I want to pay full price. I said I wanted them on sale. When my order went through another $50 had been added to my charge for another item that was NOT on sale. I immediately called customer service and got the bot who said I needed to go through my account. I did so only to be told my order was already in process and I couldn’t delete items. My only option is to get the order and go through returning what I don’t want - for which there is apparently a charge, shipping isn’t refundable, and I have to pay to return. Worst customer service ever!”

Helpful Report

Posted 1 day ago

“Found out they were charging me 4.99 a month. Can't talk to a real person.”

Helpful Report

Posted 1 week ago

“It’s not that the product is bad, it’s there communication when something goes wrong! I have had problems with the 2 orders I placed. Last order was shipped late & I live in an rv and I leave for my summer home on the 15th of April. First order was shipped & received in 10 days, second order didn’t even ship for almost 2 weeks…now I won’t be there to receive order. I have tried to email company but have had no reply that I can read. It sucks. Now I’m out that order and noon at Shapermint cares😢😳”

Helpful Report

Posted 2 weeks ago

“All over shaoer fell crazy short of smoothing and shaping claims. I'm only a size 10--shouldn't have been that hard. Before and after pics are extremely misleading. What a waste of money!”

Helpful Report

Posted 2 weeks ago

“I ordered an item that is out of stock. I just want it in another color. I am getting the runaround from their bot. They want to substitute an inferior item even though they have what I want. Meanwhile, I don’t have my item nor do I have the rest of my order. I ordered another item and put my exact measurements in their size calculator. I was surprised that it said I was a medium. It’s too small. I need a large. They won’t exchange it because it was on sale. But almost all their stuff is perpetually on sale. I complained. They sent an email but cancelled my complaint because I didn’t respond within 24 hours. I’m hospitalized with complications of cancer and am having multiple procedures. I can’t always get to an email within 24 hours. Especially when it takes 3-5 days for them to send the email. They claim to have a 100% satisfaction return policy but it’s a scam. They make lame excuses and won’t fix issues that were their own error. Do NOT order from this company!”

Helpful Report

Posted 1 month ago

“I purchased articles that didn’t fit and it was a nightmare to return them. After the bot she couldn’t find my order. Ended up keeping them and giving them away. Never again”

Helpful Report

Posted 1 month ago

“Customer service is non existent. It's an AI bot who just keeps repeating the same catch phrase with nothing to do with your question. There is no human to reach. They charged me $77 (plus exchange) for something I did not authorize. I could not cancel the order. It said I had to return it in which they would charge a $6 (plus exchange) fee. Shipping was supposed to be $14 Canadian. Somehow it showed up as $24 (plus exchange) at which point it was already too late and it would not allow me to cancel stating that I would have to put it through as a return and not be reimbursed the shipping. I did an exchange. My new package was photographed at the door of some house I do not recognize. I can't get a hold of customer service to correct this and it's beyond the AI bots control. I am currently out over $100 (plus exchange and free) from this. Not to mention..... The bra is nothing spectacular. I would not pay over $30 for it.”

Helpful Report

Posted 2 months ago

“I was not satisfied with one of the two products purchased. Their return and refund policy is absolutely terrible. I had difficulty reaching support. Their email communication is severely lacking and confusing. I was denied a refund. I was sent another product that I refused several times. I was a first time buyer and WILL NEVER order again.”

Helpful Report

Posted 2 months ago

“In cancelling my membership, I was charged $22.00 An unreasonable fee I will never buy a shaper mint product again Paula Marcello”

Helpful Report

Posted 3 months ago

“I bought 3 bras & a cami. I spent a lot of money they offered a free pair of shaper shorts. Told me my ORDER WAS CONFIRMED (photo included) but instead of shaper shorts they sent me very ugly polka dot bathing suit bottoms (photo included). I tried reaching them to say they sent the incorrect item to be told, by a bot I'm certain, that the gift they had offered me was out of stock so they substituted. I was not happy with this awful substitution so they said they would give me a 10% discount instead. So they actually wanted me to spend more money because they didn’t send me the gift they offered. How does that even make sense? I sent a photo of a clearance pair of shaper shorts that look very much if not identical to the free ones they had offered & said I would be happy with these but my message was ignored & the bot had reached the end of its answers so wanted me to start this useless process all over again. That conversation took several hours of my day. I no longer have any faith in this company as their guarantee (photo included) means nothing. No point in completing as you never get to speak to a real person. Time to shop elsewhere. Obviously customer service & customer guarantee do not exist with this company.”

Helpful Report

Posted 4 months ago

“Impossible to get rid of subscription monthly charges.”

Helpful Report

Posted 4 months ago

“I ordered and was informed I would get a free mesh laundry bag. One of my items came. I was waiting for the other and I made sure to specify that my free item was going to be included with the rest of my order. I was told it would be. I got the rest of my order. Almost 2 months later I still did not receive my free item. Finally got a hold of somebody through email because you cannot speak to anyone and told me they will send it with my next purchase. I'm not going to be purchasing anything from this company again and they still refuse to send me my free item that I was promised. This is the one of the worst customer service I have ever dealt with especially when you cannot speak with anybody.”

Helpful Report

Posted 5 months ago

“TERRIBLE website as far as Costumer Service - immediately after I submitted my order I realized they charged me for a 2nd bra which they said was for free - so I immediately went to customer service which is one of those chat things- well long story short after 2 days of trying to solve this problem it still isn't - & also important she kept telling me I would receive an Email & still haven't - didn't even receive one to confirm my order - & I couldn't log into my account - this is a TERRIBLE site will never do business with them again & I tell everyone to think twice before ordering from their site”

Helpful Report

Posted 6 months ago

“The straps on the bra will not stay on. I was also added to a monthly membership club that I did not realize meant I would be charged monthly.”

Helpful Report

Posted 6 months ago

“Shapermint is not helpful when you want to return an item. They make it very hard to return items. They don't answer the customer service phone, they only send emails saying their very busy will get back to you. They don't get back to you .I will not do business with them.”

Helpful Report

Posted 6 months ago

“Never received order. I have been online with customer service 3 times today I just talked to CiCi and she didn't help so I checked the Post Office one more time and this is the message about the package they shipped "The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse." They want to give me a credit. No way I want to do business with them again!!!!”

Helpful Report

Posted 6 months ago

“Following a double mastectomy and reconstruction, I was unsure of bra and shaper sizes to order. I specifically chose Shapermint for the explicit statements on their website - Free Shipping and Exchanges for orders over $75 (which my order was) and returns and exchanges on all unworn, unwashed products in the original packaging. I simply needed a size larger in a shaper cami and open chest shaper. I tried them on after a shower and took them off immediately after determining they are too small. I accessed the exchange portal and learned my items are not eligible for exchange because they are considered to be intimates. The majority of items offered by Shapermint are intimates. Frustrated and disappointed is an understatement. The mastectomy and reconstruction were difficult enough without dealing with false exchange statements by a provider of bras and shapers.”

Helpful Report

Posted 6 months ago

“The cami I purchased does nothing to improve how my body looks in clothing. I have sent their Return Request Form twice and have received no response. Then I tried their online chat feature, which, no matter how I respond, just constantly repeats the question: did I buy a bra, and do I want assistance with a different size? IF YOU VALUE YOUR SANITY AND YOUR MONEY, NEVER, NEVER TRY TO DO BUSINESS WITH THIS COMPANY!”

Helpful Report

Posted 7 months ago

“I ordered 3 long sleeve shirts in 3 different colors. I received 3 or the same color shirts. I tried reaching out for an exchange, it said I couldn't do it. No phone number to talk to just a chat robot. I am very disappointed.”

Helpful Report

Posted 7 months ago

“Cannot log into account Do not receive emails they say they sent Never received confirmation email Difficulty with online chat”

Helpful Report

Posted 7 months ago

shapermint.com is rated 4.2 based on 2,599 reviews