“Bad customer service. Ordered 3 items from them. Received 1 item but their confirmation had different information. It's saying all the items are delivered but when I put in my order number in the tracking, it says pending then I get an email that the items are unavailable. They offer me store credit with an additional discount. They offered if I want a refund instead to contact them through their customer service. Well their customer service sucks. I keep expressing I want a refund not a store credit because I don't want to go through with them anymore. Instead their customer service bot keeps offering to track my order, return item, etc. basically nothing to do with what I need. All I want is a refund and they give you a run around. I've contacted them so many times through email or Messenger and all I get is automated response. I still want my refund for the items I did not receive. Do not order from them.”
“I received my order and the bra is two large. I don’t like the double layered fabric and I would prefer white strap so I wanted to return the products I submitted my return request however, in the process realized I had entered the wrong email address therefore they could not send me a QR code for the return. I have tried and tried many ways to contact them with no success. The only contact I have received was a phone call from a fraudulent collar. They attempted to scam me out of more money. I have tried everything Shapermint has suggested and still no help. There is no way to talk to a live person. I don’t know how I’m gonna go about getting my return done.”
“I placed an order and I received it, but the wrong merchandise was sent and I did not receive what I ordered. Tried to do the customer service and it’s a waste of time. I’ll never order from them again and I suggest nobody else does either.”
“I have not received an order from May, 2025. I have tried to deal with customer services, but I just keep getting emails that mean nothing. So you have my money, and I have nothing.”
“I ordered 1 bra, they sent 3. The return portal was a dead end. Tried to sell more bras. I want a way to return and get a refund. Should not be so complicated.”
“Apparently signed me up for a subscription and when I protested this they made sure they got that payment because "it takes a few days" Customer service is terrible and Bali bras are more comfortable.”
“The bras that you are touting as having wonderful support, have absolutely NO SUPPORT. Maybe they would be good for someone with smaller breasts, but it did nothing at all for me. I’m a 44DD.”
“You charged me more than it said. Everything was in Canadian dollars the website said Shapermint Canada, but then you charge in USD. That's just wrong. And when I tried to reach out through chat and emails no one has gotten back to me.”
“I ordered 3 camis I got as very Happy with the customer service but was very disappointed with the cami, I only tried on 1 but the size was extremely small, the website suggested I order an XL even though I usually wear a Large (12 in a dress) which I did order an XL but it is so small, I don’t think it would fit anyone that usually wears a Small, the quality of the material and workmanship is great, the sizes are way off”
“Waste of money.
The boy shorts didn't help shape me
The bra made my breasts look saggy and elastic band kept rolling up
Very disappointed in the product. Was hoping for a lot more results as advertised”
“I never received my order. Twice it was shipped to an incorrect address. I tried getting in touch with shapermint. No one to call,etc. I never was told that they were sorry. I will not order from them again.
Very bad customer service. No one to talk to!!!!”
“I followed the sizing guide. Was disappointed that I had to use the included extender for the bra to fit. The straps sit very wide out on my shoulders, and even though they don’t slip they feel like they will due to the placement. The band area sat nicely under my breasts until I sat down, then it rolled up and gathered. Overall fit was not good for me.”
“Terrible customer service. I made multiple attempts to speak with someone ABs never got a response. The bras are great but I will never buy from this company again.”
