shapermint.com Reviews

Name: shapermint.com
Rating: 4.24

4.2 Rating 2,567 Reviews

81 %

of reviewers recommend shapermint.com

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Metrics

4.2

Based on 2,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting in touch is very difficult. Never got the help i needed”

Helpful Report

Posted 1 month ago

“It did not fit but I did not want to return”

Helpful Report

Posted 1 month ago

“I didn't order anything last week. I'm not enrolled in your automatic purchase plan. I even checked so I could un-enroll if I accidentally did so. Now I've been charged for products that I neither need nor want (just had a mastectomy!!!) I tried to cancel it based on your email but it had already shipped within four hours of receiving a confirmation email (again, for something that I never ordered!). I tried to contact someone but got a bot and no one replied to my email.”

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Posted 1 month ago

“Was sent wrong color of my ordered , tried to exchange , received to order in wrong color again! Giving up on trying to get correct color…process was too repetitive and time consuming!”

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Posted 1 month ago

“Didn’t fit - much too large - Waste of money Would not recommend”

Helpful Report

Posted 1 month ago

“Both were far too large even though I ordered according to your size chart. I want to return them Both and order a totally different style. I think the open from cami in medium will be a better exchange.”

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Posted 1 month ago

“Not really impressed. One of the bras I was sent was actually dirty!!ugh You can tell it’s been tried on by someone & there skin shed on it…could have been cleaned off before shipping out to me!!! And I’m not happy with the fact the back closure only has 3 hooks for closure. I am used to 4 & the band being about an inch wider. Not to mention the bra fits me weird…need smaller cup but wider band..so the suggested fit was not correct for me. Will be returning these bras. (2 of the bras did not have the extender included). I’ve tried several pictures & it will not upload it!!”

Helpful Report

Posted 1 month ago

“I don't like how this product fits my body and would like a refund. How do I do that? Susan Grosskopf”

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Posted 1 month ago

“I ordered a bra because the offer was get a free item. It did not show up, no notice nothing. I had to contact customer service and they said they dont ship promo's seperately, it would be on my next order. There wont be a next order. This is enticement to get you to order and dont fulfill. VERY POOR service I will be contacting my bank”

Helpful Report

Posted 1 month ago

“I will NOT be purchasing from your company again due to your choice of Delivery Services. Throwing and leaving my package AFTER DARK in my driveway down near the end of the street in the middle of a heavy THUNDERSTORM is not acceptable. If you choose to use a sub standard service to get your product to your customers, you will loose sales.”

Helpful Report

Posted 1 month ago

“I tried to cancel the order but was unable to. These bras just don't fit me. They smash my breasts.”

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Posted 1 month ago

“Have not received my order, and have not heard back from customer service yet”

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Posted 1 month ago

“Do not order from this country. The bras looked exactly as advertised and the size was correct. But under your arm there is extra material or something because there’s a part that does not lay next to your skin it bulges outward. It will not lay down. Also once you order you receive endless messages, daily. Reporting as Junk doesn’t help. I can’t find a place to stop it.”

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Posted 2 months ago

“I placed an order and immediately a bundle deal popped up. I clicked on it to see the details. I then clicked no thanks and they added it to my order and charged me anyway. They now say I’ll get my refund in 5-10 business days. $60 basically stolen from me.”

Helpful Report

Posted 2 months ago

“I ordered May 10! Still no package. Tried customer service chat and phone line and keep getting looped back to “good news, your package will arrive on 5/19/25” — well it’s May 30!!! again still no package!!”

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Posted 2 months ago

“Terrible customer service! Are there any employees who can speak to you without a chat and just sending pre-written responses? Sad- I like the products but doubt I’ll deal with them again. Too many other legitimate companies to purchase from.”

Helpful Report

Posted 2 months ago

“I happen to like there bras. But buyer beware if you have a problem, customer service sucks they have four drop down questions and a bot answering. My package was not delivered ever thought I got a tex saying it was. They used a fly by night company I never heard off. It was impossible to contact either. Luckily a neighbor two miles away received it and is dropping it by.”

Helpful Report

Posted 2 months ago

“Purchased the Shapermint Bra in my size and worst bra ever. As a large breasted woman who has no issue with coverage with other bras, this one did not even cover my breasts and absolutely no support underneath like the adds say. I do not recommend purchasing.”

Helpful Report

Posted 2 months ago

“Their bras of today are 100% different than their previous bras. I have bought the Daily Comfort Wirefree Shaper Bra from them for years-same style and same size but they are made so differently that I can't even wear them. The straps of the beige are twice as thick as the white bra which doesn't give it any stretch to pull down over my breasts. Holding the white and beige bras together you can see the differences. I sent a message on Messenger May 2 and email on May 7 and have not received a response to either. I'm now a former Shapermint buyer.”

Helpful Report

Posted 2 months ago

“It seems impossible to cancel membership I didn’t request or to get a refund for items I returned!!!”

Helpful Report

Posted 2 months ago

shapermint.com is rated 4.2 based on 2,567 reviews