shapermint.com Reviews

Name: shapermint.com
Rating: 4.31

4.3 Rating 2,302 Reviews

83 %

of reviewers recommend shapermint.com

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Metrics

4.3

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was returned it’s been passed the time I should have been refunded in 19 days still no refund”

Helpful Report

Posted 2 months ago

“Can’t speak to one single person. Customer service is absolutely awful! I have half of my order and the tracking said I received it on March 31. I can’t get anyone to text me back either - I will never buy from them again due to poor service”

Helpful Report

Posted 2 months ago

“I received a product I didn’t order sent multiple request for refund instructions the link for refund doesn’t work. I would like to return item and get refund”

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Posted 2 months ago

“Let order go through paid. Then to be told no size or colour in stock. Then reorder sent wrong size.”

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Posted 2 months ago

“I have chatted live and sent numerous emails to resolve my issue but no response. I now have an extra charge on my visa and I have no idea what it is for. Very disappointing,”

Helpful Report

Posted 2 months ago

“The items ordered did not fit and they rolled. This company will not refund all your money-it’s still on you to pay for shipping. I lost $20 on this company: don’t be like me”

Helpful Report

Posted 2 months ago

“I have been trying for 2 weeks to get some assistance on exchange my 3 products for a different size. All I've been told to do is go via the returns portal however when I type in my order number it says order cant be found. I have send several emails & have now started to write negative comments on facebook posts. The only responses you give is via a BOT! so dissapointed”

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Posted 2 months ago

“Not as advertised do not like at all”

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Posted 2 months ago

“I ordered the shorts, and they do not fit. Or they are small and does not hold at the top. It keeps rolling down. I want to try the camisole, but I am scared it won't fit, or I won't like the bra inside.”

Helpful Report

Posted 2 months ago

“Your company keeps shipping me items that I never signed up to receive. I continue to have to send them back then you charge me when I did not authorize any kind of subscription subscription or order any items I wish you would please stop!”

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Posted 2 months ago

“I have tried large extra large and two extra large none fit me no matter what I've tried cups are too small, band is too small and too big.”

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Posted 2 months ago

“Purchased a size that said should’ve fit. It didn’t. Exchanged it for a size up. Now it’s too big. And the computer won’t let me return them and there seems to be no one running the show—or they’re just ignoring my messages left between their automated systems and emails. Never does a person answer. So don’t expect any customer service from this company!”

Helpful Report

Posted 2 months ago

“I emailed shapermint on 4/1 stating that I never received my items. It is 4/10 and I am still waiting to see how this Problem is going to resolved. I was told it will take 3-5 days to hear from someone and I have yet received anything. Is this?How you treat your customers. My order # SM8674021-TR.”

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Posted 2 months ago

“Never received it...”

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Posted 2 months ago

“I ordered 1 bra and was sent and charged for 3.”

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Posted 2 months ago

“I am still waiting to receive my order.”

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Posted 2 months ago

“I ordered two cami’s size LARGE in beige and white. I received XL instead. I re-ordered two cami’s again size LARGE and opened my package today to find two cami’s size XL again.I now have 4 Cami’s size XL that are too big. I am beyond disgusted at this point and just want my money back.”

Helpful Report

Posted 2 months ago

“I was sent the wrong item. Very disappointed.”

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Posted 2 months ago

“Cannot reach anyone to help with returns. They send things you don’t order then charge you and then you can’t get a hold of anyone for returns!!! Terrible!!!!”

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Posted 2 months ago

“I ordered one pair and received them and they were absolutely awesome, so then I ordered 2 more pairs , same exact style and size and they were a completely different fit....it was awful. I tried sending them back and that was an awful experience. So....I guess I'm stuck with 2 pair of bra that I can't even wear! Very happy with the first pair and very, very disappointed with the other 2 pairs.”

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Posted 2 months ago

shapermint.com is rated 4.3 based on 2,302 reviews