shapermint.com Reviews

Name: shapermint.com
Rating: 4.22

4.2 Rating 2,585 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It started out fine. I was able to talk via chat with an actual human, who convinced me that the everyday tank would fit me perfect and I would not have issues with my stoma. The products arrived in a timely manner. As soon as I tried on the first one which was supposed to be black, the first thing I noticed was the color was more of a very deep navy, and not a true black, which was what I needed. Then I put it on and it actually made my figure look worse and did not smooth anything and the Cami also went down way below where my stoma was, which could cause issues with my stoma’’s output. I immediately attempted to contact customer service. That is where the real disaster begins. They do not have humans that will talk to you their phone when you call. It is literally just a series of automated messages. Their chat is just a bot which gives you again the same automated messages. Their messenger site also gives you the same automated messages. The ads claim free returns if you aren’t 100% satisfied but they don’t tell you until you try to return things that they’re going to charge you a fee to return it. I would not have ordered if that was mentioned anywhere on the site. I’ve tried multiple times through all different contact methods to speak to a human being, including many emails. All I get in return is more bought messages telling me I can try on their things for free if I just join or I can exchange what I purchased and get something in addition for a lower price. I don’t want more, I just want to return what does not meet my satisfaction even a little bit and I just want my credit back. If I don’t get that, I will dispute the charge to my credit card. Unfortunately, I will never trust this company again because they have the worst customer service I have come across in recent years.”

Helpful Report

Posted 5 months ago

“Trying to get a resolve for order that states it was delivered but not received has been a total hassle. The customer service is either a mechanical response robot with canned answers or numerous email responses that say the same thing but never resolve the issues. There is never a person to speak with live. I had to contact my credit card service to reverse pmt and investigate this problem.”

Helpful Report

Posted 5 months ago

“Wrong size. Can't reach anyone other than robo-chat. Disappointing.”

Helpful Report

Posted 5 months ago

“customer service was not help to me. Right after I submitted an order I asked to cancel& neither gal could help me which is crazy as I contacted them right away. Now I will have to return the items when I receive them. So dumb & a waste on everyone's end”

Helpful Report

Posted 5 months ago

“my order has not arrived yet. its 65 days and l can't get my money back as the only option is for a return. as I never received the items l will not get a refund .. No updates after 10 days . just keeps saying there is a delay and will update soon.”

Helpful Report

Posted 5 months ago

“I order 2 bras and both did not fit as advertised....just a bad fit...bands were loose and the cups gapped....all of it....very disappointed”

Helpful Report

Posted 5 months ago

“I have never received my bra's!”

Helpful Report

Posted 5 months ago

“I was notified that my order was in my mailbox. IT was NOT there. I emailed the same day to ask for tracking of the package or a refund. I received the obligatory response and have heard nothing further. Please fix this problem.”

Helpful Report

Posted 5 months ago

“You have sent me three orders after I cancelled membership twice. The sizes vary and are not my sizes. My husband is dying in the hospital. I don’t have resources to mail back each box.”

Helpful Report

Posted 5 months ago

“Did not receive the shipment and requested cancellation and refund5 times and still have not received anything”

Helpful Report

Posted 5 months ago

“I didn't get items I was promised. Contacted customer service and had to leave a message on Facebook. No one ever messaged me or emailed me about my missing items. The bras I purchased are already falling apart. I cancelled my subscription, but they sent me emails saying "my subscription was being processed and shipped" and I never got it either, although they said it was delivered. I contacted Shapermint again and asked for my subscription to be cancelled and again I was told it was. I'll wait and see, since I never received the last one.”

Helpful Report

Posted 5 months ago

“Absolute waste of money. The strapless bra has no hold at all and your boobs easily go to the side. Definitely no lift or hold as described”

Helpful Report

Posted 5 months ago

“Very hard to get ahold of your customer service. They never texted me back and took forever to respond via email. The emails were confusing and didn’t answer my questions directly. I ordered a product and over a week later was told it was out of stock, so your processing times are very delayed. I was not offered a refund and did not like the options I was given. I ended up ordering a new product and was not given any updates that it would take 3 weeks to get to me”

Helpful Report

Posted 5 months ago

“Getting in touch is very difficult. Never got the help i needed”

Helpful Report

Posted 5 months ago

“It did not fit but I did not want to return”

Helpful Report

Posted 5 months ago

“I didn't order anything last week. I'm not enrolled in your automatic purchase plan. I even checked so I could un-enroll if I accidentally did so. Now I've been charged for products that I neither need nor want (just had a mastectomy!!!) I tried to cancel it based on your email but it had already shipped within four hours of receiving a confirmation email (again, for something that I never ordered!). I tried to contact someone but got a bot and no one replied to my email.”

Helpful Report

Posted 5 months ago

“Was sent wrong color of my ordered , tried to exchange , received to order in wrong color again! Giving up on trying to get correct color…process was too repetitive and time consuming!”

Helpful Report

Posted 5 months ago

“Didn’t fit - much too large - Waste of money Would not recommend”

Helpful Report

Posted 5 months ago

“Both were far too large even though I ordered according to your size chart. I want to return them Both and order a totally different style. I think the open from cami in medium will be a better exchange.”

Helpful Report

Posted 5 months ago

“Not really impressed. One of the bras I was sent was actually dirty!!ugh You can tell it’s been tried on by someone & there skin shed on it…could have been cleaned off before shipping out to me!!! And I’m not happy with the fact the back closure only has 3 hooks for closure. I am used to 4 & the band being about an inch wider. Not to mention the bra fits me weird…need smaller cup but wider band..so the suggested fit was not correct for me. Will be returning these bras. (2 of the bras did not have the extender included). I’ve tried several pictures & it will not upload it!!”

Helpful Report

Posted 5 months ago

shapermint.com is rated 4.2 based on 2,585 reviews