shapermint.com Reviews

Name: shapermint.com
Rating: 4.21

4.2 Rating 2,599 Reviews

80 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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shapermint.com 1 star review on 6th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company!!! I ordered in May only received two items and they charged me for the stuff I have not received. No one to talk to and they told me a month ago they would send me the rest of my order and it has now been a month and still nothing!! I recommend never ordering from the company because they are a fraud!!!”

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Posted 9 months ago

“I purchased two of the camis. Following the size guidelines - it was loose fitting; did not have the slenderizing effect portrayed in ads. Also, the bottom hem rode up under my skirt and was very uncomfortable. Definitely would not recommend”

Helpful Report

Posted 9 months ago

“My order never came! I received an order--but it wasn't mine. Wrong items, wrong sizes. I've tried the live chat, the messenger, the phone--EVERYTHING is a robot, and no one will get back with me on how to resolve the issue. Nothing is resolved, and I've been trying for 7 days.”

Helpful Report

Posted 9 months ago

“Sizing was incorrect, tried returning for exchange with the extra credit for becoming a member? Communication is impossible, no calls. Bots with no help. I'm still waiting on my last email from three days ago.”

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Posted 10 months ago

“This company is the worst! Their products are not so bad but if the sizing doesn’t work out, good luck! They fraudulently signed me up for autoship. I never opted for this but am getting charged on my credit card!! They never provide a customers service phone number where you can actually speak to someone. It has to be done online with a virtual assistant who cannot resolve any issue. It is a fraud, a waste of time & I can no way recommend this company! If you like their products, purchase them through Amazon, they’re much more reliable!!”

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Posted 10 months ago

“Returning/exchanging merchandise with this company is a nightmare. Never again.”

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Posted 10 months ago

“I ordered a 3xl bra and was sent a small. Submitted an exchange and again was sent a size small”

Helpful Report

Posted 10 months ago

“Purchased two cami’s. Not enough support. They mash your boobs flat. Will not purchase again.”

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Posted 10 months ago

“I love your bras but trying to get out of the monthly subscription that’s hidden in the 7 pages of up-sales your forced to go through before you can purchase the item is to much. I’ve stopped recommending your brand to friends and family, as well as purchasing through you. It’s not worth the hassle I’ll find another bra elsewhere next time the need arises.”

Helpful Report

Posted 10 months ago

“The items that I purchased were on final sale. I had no time was I asked if I understood or was it stated that final sale meant if I wanted to return them that I could only get a credit to my original payment source, not a full refund. When I connected with Customer service chat, they were talking in circles and being condescending. I have never been more disappointed and frustrated. Now I have over $80 worth of something that I can’t use. What a waste. I put my trust in Shapermint and they let me down.. Shapermint has lost me as a customer.”

Helpful Report

Posted 10 months ago

“It started out fine. I was able to talk via chat with an actual human, who convinced me that the everyday tank would fit me perfect and I would not have issues with my stoma. The products arrived in a timely manner. As soon as I tried on the first one which was supposed to be black, the first thing I noticed was the color was more of a very deep navy, and not a true black, which was what I needed. Then I put it on and it actually made my figure look worse and did not smooth anything and the Cami also went down way below where my stoma was, which could cause issues with my stoma’’s output. I immediately attempted to contact customer service. That is where the real disaster begins. They do not have humans that will talk to you their phone when you call. It is literally just a series of automated messages. Their chat is just a bot which gives you again the same automated messages. Their messenger site also gives you the same automated messages. The ads claim free returns if you aren’t 100% satisfied but they don’t tell you until you try to return things that they’re going to charge you a fee to return it. I would not have ordered if that was mentioned anywhere on the site. I’ve tried multiple times through all different contact methods to speak to a human being, including many emails. All I get in return is more bought messages telling me I can try on their things for free if I just join or I can exchange what I purchased and get something in addition for a lower price. I don’t want more, I just want to return what does not meet my satisfaction even a little bit and I just want my credit back. If I don’t get that, I will dispute the charge to my credit card. Unfortunately, I will never trust this company again because they have the worst customer service I have come across in recent years.”

Helpful Report

Posted 10 months ago

“Trying to get a resolve for order that states it was delivered but not received has been a total hassle. The customer service is either a mechanical response robot with canned answers or numerous email responses that say the same thing but never resolve the issues. There is never a person to speak with live. I had to contact my credit card service to reverse pmt and investigate this problem.”

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Posted 10 months ago

“Wrong size. Can't reach anyone other than robo-chat. Disappointing.”

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Posted 10 months ago

“customer service was not help to me. Right after I submitted an order I asked to cancel& neither gal could help me which is crazy as I contacted them right away. Now I will have to return the items when I receive them. So dumb & a waste on everyone's end”

Helpful Report

Posted 10 months ago

“my order has not arrived yet. its 65 days and l can't get my money back as the only option is for a return. as I never received the items l will not get a refund .. No updates after 10 days . just keeps saying there is a delay and will update soon.”

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Posted 10 months ago

“I order 2 bras and both did not fit as advertised....just a bad fit...bands were loose and the cups gapped....all of it....very disappointed”

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Posted 10 months ago

“I have never received my bra's!”

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Posted 10 months ago

“I was notified that my order was in my mailbox. IT was NOT there. I emailed the same day to ask for tracking of the package or a refund. I received the obligatory response and have heard nothing further. Please fix this problem.”

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Posted 10 months ago

“You have sent me three orders after I cancelled membership twice. The sizes vary and are not my sizes. My husband is dying in the hospital. I don’t have resources to mail back each box.”

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Posted 10 months ago

“Did not receive the shipment and requested cancellation and refund5 times and still have not received anything”

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Posted 10 months ago

shapermint.com is rated 4.2 based on 2,599 reviews