shapermint.com Reviews

Name: shapermint.com
Rating: 4.24

4.2 Rating 2,567 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not hold me in very well and is kind of a cheap material!”

Helpful Report

Posted 4 months ago

“Sent wrong size bts. Pretending to be shapermint. Scam”

Helpful Report

Posted 4 months ago

“Poor quality Extremely poor customer service On Website prompts I was only able to exchange for another product not get refund. Second product was worse than the first. And again no reply to my messages from customer service. The exchanged product was received in a beaten up torn package. I suspect it was someone else’s return that was shipped to me. Terrible experience all around. And still no refund.”

Helpful Report

Posted 4 months ago

“I received the wrong order, things that I did not order. When I went on the website to ask for an exchange, so I could get what I ordered. The "Chat" is automated, so you do not have the option to choose the correct thing. So, I sent an email and got and automated response saying that it could be 1-3 days before I received a reply. It has been a week and I haven't heard a thing! If you look at what I ordered, then go look at the emails that I was receiving, showing what I was getting, you can clearly see that it was NOT the same! I knew before I got my package that it was wrong. I just want what I ordered. Your customer service sucks!”

Helpful Report

Posted 4 months ago

“Customer service is the worst..no communication…confusing transaction to try and return .will never buy from this company again.”

Helpful Report

Posted 4 months ago

“Customer service is non existent. I received merchandise that I didn’t order. I ordered camis and I received bras and underwear. I tried chat & waited 5 hours for a human to chat with…nothing. Used messenger… nothing. Emailed them and it’s been 5 days with no reply at all. I would rate a zero for customer service if there was an option for this”

Helpful Report

Posted 4 months ago

“I got 2 bras I didn't order and cannot use because they aren't even close to my size and nothing of what I did order. I have been trying to talk to literally ANYONE for 2 weeks about this. I just spent $120 for nothing...”

Helpful Report

Posted 4 months ago

“Bra straps slide off and base band rolls up. Disappointed.”

Helpful Report

Posted 4 months ago

“I returned this item twice and you sent me the wrong items twice”

Helpful Report

Posted 4 months ago

“Very unhappy. Trying to get someone to speak to and nothing happens. Just more emails which are not assisting me with the issue. Will not purchase again.”

Helpful Report

Posted 4 months ago

“The tanks roll at the bottom and it’s very uncomfortable. I ordered the correct size and could have gone a size up but it would’ve been too big. Disappointed…”

Helpful Report

Posted 4 months ago

“The cami didn’t work for me like all the adds. I guess my body shape isn’t right for this cami. Didn’t smooth out. Maybe I needed a smaller size.”

Helpful Report

Posted 4 months ago

“I ordered and paid for 3 bras (which is indicated on my confirmation email) and I was sent only 2 bras ( which was indicated on the packaging slip). When I have tried to contact the company online, I could not reach a human being. Everything was AI which could and did not resolve the issue. Then I received an email that said "so glad your issue was resolved". Now I got an email that said it has been taken care of but I have yet to see my bra. And I do like the bras.”

Helpful Report

Posted 4 months ago

“Wrong product and wrong colors shipped can never get back into website please cancel the club subscription”

Helpful Report

Posted 4 months ago

“Upset that it didnt fit weĺl”

Helpful Report

Posted 4 months ago

“My order was returned it’s been passed the time I should have been refunded in 19 days still no refund”

Helpful Report

Posted 4 months ago

“Can’t speak to one single person. Customer service is absolutely awful! I have half of my order and the tracking said I received it on March 31. I can’t get anyone to text me back either - I will never buy from them again due to poor service”

Helpful Report

Posted 4 months ago

“I received a product I didn’t order sent multiple request for refund instructions the link for refund doesn’t work. I would like to return item and get refund”

Helpful Report

Posted 4 months ago

“Let order go through paid. Then to be told no size or colour in stock. Then reorder sent wrong size.”

Helpful Report

Posted 4 months ago

“I have chatted live and sent numerous emails to resolve my issue but no response. I now have an extra charge on my visa and I have no idea what it is for. Very disappointing,”

Helpful Report

Posted 4 months ago

shapermint.com is rated 4.2 based on 2,567 reviews