shapermint.com Reviews

Name: shapermint.com
Rating: 4.31

4.3 Rating 2,305 Reviews

83 %

of reviewers recommend shapermint.com

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Metrics

4.3

Based on 2,305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was shipped to 525 Elm Street in Cincinnati Ohio instead of being sent to 525 Elm Street Tionesta, PA 16353. Who was in charge of putting the address onto my package and, when shall I expect to receive the missed up package? address to my address?”

Helpful Report

Posted 5 months ago

“I cannot speak nor chat with someone in customer care. This is annoying I see my transaction has been fulfilled. But I need to correct the email address. I did leave a message with my name, number and email address. I have not been contacted.”

Helpful Report

Posted 5 months ago

“I don’t like them because you can’t wear a light color bra with a dark shirt. The fabric balls all over them and can’t get them off!! I will never buy them again!!”

Helpful Report

Posted 5 months ago

“Love the products I have gotten but customer service is a nightmare. First they sign you up for a “free” month of their “club” which is $5 a month and you can’t ever cancel because customer service is non existent. Call and you’ll never talk to a person, message and no response at all. Now I have to have my credit card block all future charges. So sucks because I actually liked the products.”

Helpful Report

Posted 5 months ago

“Company does not stand behind its products. Leggings are a very thick, rough material that looks and feels very cheap, not as advertised. Purchased with a 60 day refund/exchange, tried to refund, company now says “final sale” although not final sale at time of purchase. Save your money and shop with a company that has integrity and values its customers.”

Helpful Report

Posted 6 months ago

“This company is a complete rip off. They say you asked for a membership at checkout, which I did not, and NINE MONTHS later I am still paying a membership fee that I can not seem to cancel. They write me when I post this information and tell me they are sorry and will cancel my membership immediately (I have text to prove this) and then the next month I see their charge on my banking statement. Now I am left with nothing else to do but cancel my credit card, which is a pain because I need to inform all the legitimate companies I deal with, of the change. Please if you are having the same problem, and I have heard from many of you, report Shapermint to the Better Business Bureau. I definitely am doing this today!”

Helpful Report

Posted 6 months ago

“Shapermint is a scam. I ordered a one piece swim suit and a swim suit bottom at the same time. The bottoms were delivered. The one piece swim suit was never delivered. I cannot contact anyone about this. I have emailed the company. I have gone through the AI bot, all with no luck. I have asked for a refund and got no response. VERY DISAPPOINTED!!!!”

Helpful Report

Posted 6 months ago

“Shapermint customer service is non-existent. I did not like one item in my order and sent it in to be exchanged for another. I never received the item and can't contact a live person to resolve the matter. They just lost me as a customer. They can keep the money over two months of dealing with this.”

Helpful Report

Posted 7 months ago

“The everyday comfort shaping bra is like a sports bra. It rides up and gives my breasts no shape at all. I will go back to underwires. I also ordered every day high waisted shaper shorts. Although I ordered the recommended size they're very loose and do nothing for me.”

Helpful Report

Posted 7 months ago

“Shapermint is a SCAM. More like ShapeShifter! They "automatically" rope you into a Club Membership with negative option billing and charge monthly whether you order products or not. Hence, you have to cancel the so called membership to avoid monthly charge. Just BULLSH##T WRONG!!!!!!!”

Helpful Report

Posted 7 months ago

“Horrible, horrible, did I say horrible. No customer service 800 number. I ordered 2 different bras I didn't like 1. There is no way to identify which bra is which. I can't return anything because no packing slip and no address. The stupid computer keeps giving you the run around. Scam don't order from them.”

Helpful Report

Posted 7 months ago

“I ordered an item from SHAPEMINT. It didn’t fit right. I contacted them. I was told I couldn’t return or exchange the item cause it was a final sale (which I didn’t see at all on the order page). I’m letting you know to be aware of this company. Watch if you buy something on sale, you’re stuck with it, whether you like it or not. They did give me a 20% coupon to purchase something else. Right, no thanks. I hope this helps you to be more aware.”

Helpful Report

Posted 8 months ago

“Total scam, avoid. The return policy is a hoax, they will not take back orders that don't fit. I used their sizing chart and the items I received were so tiny that no human could fit, they refused return and have a bot giving me the same answer that is not true.”

Helpful Report

Posted 8 months ago

“THIS IS THE MOST OBNOXIOUS SCAM OUTFIT YOU WILL EVER ENCOUNTER ... STAY AS FAR AWAY FROM THEM AS YOU CAN !!! CUSTOMER SERVICE IS NON-EXISTANT & DOES NOT WORK ANYTIME for ANYTHING!!!”

Helpful Report

Posted 8 months ago

“They automatically charge a membership charge after buying from them! Never again”

Helpful Report

Posted 8 months ago

“Horrible experience. Very poor material, expensive and the worst costumer service. Tried to chat more than 20 times. Not available agent. I emailed them and they tried to close the case without any response. Very disappointed.”

Helpful Report

Posted 8 months ago

“I made one purchase with this company. And shorty after that it charged my card for a monthly membership I never agreed to join. I was charged for products I never ordered nor did I receive. I've tried to contact them 5 times. No one ever returns your emails or calls. I've chatted with them on line they basically say "Sorry" Not Sorry!! Horrible customer service, and not once have they even tried to investigate my claims of fraud. I had to cancel my card. You can buy better shape wear at the dollar store.at least they probably wouldn't continue charging your card for purchases you never made!!”

shapermint.com 1 star review on 24th September 2024

Helpful Report

Posted 8 months ago

“Terrible customer service placed an order for one item and three items were actually ordered. I did not order this last two items tried multiple times to contact the company to correct this, but unable to speak to anyone chat is very difficult to maneuver will never order from this company again will return my order when I get it, the order, but even the return process seems very cumbersome”

Helpful Report

Posted 8 months ago

“Definitely will be returning this item. EXTREMELY heavy material. I live in Florida. This would be great in the snow. But not in Florida”

Helpful Report

Posted 8 months ago

“The company will enroll you in a subscription plan without your consent. When you try to resolve the issue after getting billed, you just end up in a loop. None of them actually read the issue, they just go on to explain the benefits of the subscription. I’ve now been billed $4.99 in April (I started email correspondence right then to resolve). There was no subscription listed on my account with them for my email address. After my correspondence with them, I assumed it was resolved until one month later when I received a second charge. Again, I emailed them, and again it was going around in circles. It was discovered that this was through a misspelled version of my email address (I had accidentally transposed two letters with one of my three total orders). They were telling me that I needed to create an account with them for that email address, the email address I have no access to, yet they created an account on their end to charge me a monthly subscription fee. After a few more go-rounds, I’m told they cancelled it. Great! Never received any refunds for the charges, but I went several months without charges to my PayPal account and assumed that was the end of it. Fast forward to September 16th when I receive a new notification from PayPay from Shapermint, but this time for $18.99. What!?!? I have not had dealings with this company since they told me everything was cancelled. Yet again, I am emailing their support team and yet again I’m going in circles. They are not reading what I’m writing, they are not looking back at the issues I’ve had, nothing! Are they even real? Now they are claiming that I went on their site on September 16th and must have opted into some surprise deal. Are you f’ing kidding me? I have not been on their site. Now I’m fighting with PayPal (there seem to be no real people there either), managing a dispute on BBB, and trying to find other ways to warn people of this scam. At this point I have no choice other than to cancel my PayPal account altogether to prevent future charges from this company. This is unreal!!”

shapermint.com 1 star review on 19th September 2024

Helpful Report

Posted 8 months ago

shapermint.com is rated 4.3 based on 2,305 reviews