shapermint.com Reviews

Name: shapermint.com
Rating: 4.22

4.2 Rating 2,585 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bra straps slide off and base band rolls up. Disappointed.”

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Posted 7 months ago

“I returned this item twice and you sent me the wrong items twice”

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Posted 7 months ago

“Very unhappy. Trying to get someone to speak to and nothing happens. Just more emails which are not assisting me with the issue. Will not purchase again.”

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Posted 7 months ago

“The tanks roll at the bottom and it’s very uncomfortable. I ordered the correct size and could have gone a size up but it would’ve been too big. Disappointed…”

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Posted 7 months ago

“The cami didn’t work for me like all the adds. I guess my body shape isn’t right for this cami. Didn’t smooth out. Maybe I needed a smaller size.”

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Posted 7 months ago

“I ordered and paid for 3 bras (which is indicated on my confirmation email) and I was sent only 2 bras ( which was indicated on the packaging slip). When I have tried to contact the company online, I could not reach a human being. Everything was AI which could and did not resolve the issue. Then I received an email that said "so glad your issue was resolved". Now I got an email that said it has been taken care of but I have yet to see my bra. And I do like the bras.”

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Posted 7 months ago

“Wrong product and wrong colors shipped can never get back into website please cancel the club subscription”

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Posted 7 months ago

“Upset that it didnt fit weĺl”

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Posted 7 months ago

“My order was returned it’s been passed the time I should have been refunded in 19 days still no refund”

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Posted 7 months ago

“Can’t speak to one single person. Customer service is absolutely awful! I have half of my order and the tracking said I received it on March 31. I can’t get anyone to text me back either - I will never buy from them again due to poor service”

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Posted 7 months ago

“I received a product I didn’t order sent multiple request for refund instructions the link for refund doesn’t work. I would like to return item and get refund”

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Posted 7 months ago

“Let order go through paid. Then to be told no size or colour in stock. Then reorder sent wrong size.”

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Posted 7 months ago

“I have chatted live and sent numerous emails to resolve my issue but no response. I now have an extra charge on my visa and I have no idea what it is for. Very disappointing,”

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Posted 7 months ago

“The items ordered did not fit and they rolled. This company will not refund all your money-it’s still on you to pay for shipping. I lost $20 on this company: don’t be like me”

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Posted 7 months ago

“I have been trying for 2 weeks to get some assistance on exchange my 3 products for a different size. All I've been told to do is go via the returns portal however when I type in my order number it says order cant be found. I have send several emails & have now started to write negative comments on facebook posts. The only responses you give is via a BOT! so dissapointed”

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Posted 7 months ago

“Not as advertised do not like at all”

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Posted 7 months ago

“I ordered the shorts, and they do not fit. Or they are small and does not hold at the top. It keeps rolling down. I want to try the camisole, but I am scared it won't fit, or I won't like the bra inside.”

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Posted 7 months ago

“Your company keeps shipping me items that I never signed up to receive. I continue to have to send them back then you charge me when I did not authorize any kind of subscription subscription or order any items I wish you would please stop!”

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Posted 7 months ago

“I have tried large extra large and two extra large none fit me no matter what I've tried cups are too small, band is too small and too big.”

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Posted 7 months ago

“Purchased a size that said should’ve fit. It didn’t. Exchanged it for a size up. Now it’s too big. And the computer won’t let me return them and there seems to be no one running the show—or they’re just ignoring my messages left between their automated systems and emails. Never does a person answer. So don’t expect any customer service from this company!”

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Posted 7 months ago

shapermint.com is rated 4.2 based on 2,585 reviews