shapermint.com Reviews

Name: shapermint.com
Rating: 4.22

4.2 Rating 2,585 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed shapermint on 4/1 stating that I never received my items. It is 4/10 and I am still waiting to see how this Problem is going to resolved. I was told it will take 3-5 days to hear from someone and I have yet received anything. Is this?How you treat your customers. My order # SM8674021-TR.”

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Posted 7 months ago

“Never received it...”

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Posted 7 months ago

“I ordered 1 bra and was sent and charged for 3.”

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Posted 7 months ago

“I am still waiting to receive my order.”

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Posted 7 months ago

“I ordered two cami’s size LARGE in beige and white. I received XL instead. I re-ordered two cami’s again size LARGE and opened my package today to find two cami’s size XL again.I now have 4 Cami’s size XL that are too big. I am beyond disgusted at this point and just want my money back.”

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Posted 7 months ago

“I was sent the wrong item. Very disappointed.”

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Posted 7 months ago

“Cannot reach anyone to help with returns. They send things you don’t order then charge you and then you can’t get a hold of anyone for returns!!! Terrible!!!!”

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Posted 7 months ago

“I ordered one pair and received them and they were absolutely awesome, so then I ordered 2 more pairs , same exact style and size and they were a completely different fit....it was awful. I tried sending them back and that was an awful experience. So....I guess I'm stuck with 2 pair of bra that I can't even wear! Very happy with the first pair and very, very disappointed with the other 2 pairs.”

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Posted 7 months ago

“I ordered two things and decided to cancel one of the items. They credited the one back and immediately charged me again. I have emailed them twice with no response. And impossible to reach anyone by phone. I will never recommend shapermint to anyone and if I could give ZERO stars I would”

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Posted 7 months ago

“Despite accepting the invitation to click on and order through UK website I was billed at the last minute in dollars, making the order more expensive than I thought. I felt conned and will not repeat the experience. In fact I haven’t even opened the package yet because I was so annoyed at being conned. All in all, a shame as delivery was extremely quick and I would’ve loved to be able to leave a good review”

Helpful Report

Posted 7 months ago

“Package said one size, product in packaging was a different size. It was very difficult to get ahold of any kind of support as they kept saying my order number did not exist”

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Posted 7 months ago

“never received my item. sad -you sent to wrong address.”

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Posted 7 months ago

“I am tying to return the item. Your Return Portal is not functioning. I have reported this days ago still unable to complete the return. I need a return postage please. Thanks! Judy Lilly”

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Posted 7 months ago

“I never received my order. What was sent me was someone else’s order. I have left messages and texts online. Also, voice message on the phone line. You have charged my account but nothing has been done as far as me getting my order. I would not recommend this co. Now I will be contacting my bank and have them deal with your company.”

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Posted 7 months ago

“Their products are great but their customer service is awful! I had a problem with my order and the chat person helped and said she was going to change my order… let’s say she never did! I have emailed their customer service 4 times and have never received a email back! I would not recommend Shapermint! They obviously do not care about their customers!”

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Posted 7 months ago

“I was just charged for a membership that I didn’t sign up for and was not told about. I checked my invoice and there is nothing in there about a membership. Why would I need a membership to purchase a bra?!?! There is no customer service so you go back and forth with a robot. It’s not even a great bra! This is definitely a scam 🤬”

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Posted 7 months ago

“I purchased two bras both t g e same. Just different colors. The cream colored one fits totally different than the black one. I cant get the straps to stay on shoulders and I have to the front of the bra. It just pulls up the bra over breasts. Can't get ahold of anyone to discuss the issue and possible solution. It's only a robot which is totally irritating. Now it's too late to return.”

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Posted 8 months ago

“Never received my order. They took my money though. Customer service is completely automated and non existent!! Horrible company!”

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Posted 8 months ago

“Received my items three days ago tried on one. It was too large didn’t even open the other bags I was able to return one item only and the app keeps telling me that I cannot return the other four. I have reached out to customer support seven times maybe more they keep telling me to use the app. I can’t use the app so what do I do? I guess I get my money and I get stuff that doesn’t fit lousy Customer Service I will never live here again.”

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Posted 8 months ago

“Customer support is not good. You can't get answers even though they say they are available 24 a day through messenger. I tried every way to contact them and got no response. The bras were not supportive. I would not recommend their product.”

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Posted 8 months ago

shapermint.com is rated 4.2 based on 2,585 reviews