“Can’t speak to one single person. Customer service is absolutely awful! I have half of my order and the tracking said I received it on March 31. I can’t get anyone to text me back either - I will never buy from them again due to poor service”
“I received a product I didn’t order sent multiple request for refund instructions the link for refund doesn’t work.
I would like to return item and get refund”
“I have chatted live and sent numerous emails to resolve my issue but no response. I now have an extra charge on my visa and I have no idea what it is for. Very disappointing,”
“The items ordered did not fit and they rolled. This company will not refund all your money-it’s still on you to pay for shipping. I lost $20 on this company: don’t be like me”
“I have been trying for 2 weeks to get some assistance on exchange my 3 products for a different size. All I've been told to do is go via the returns portal however when I type in my order number it says order cant be found. I have send several emails & have now started to write negative comments on facebook posts. The only responses you give is via a BOT! so dissapointed”
“I ordered the shorts, and they do not fit. Or they are small and does not hold at the top. It keeps rolling down. I want to try the camisole, but I am scared it won't fit, or I won't like the bra inside.”
“Your company keeps shipping me items that I never signed up to receive. I continue to have to send them back then you charge me when I did not authorize any kind of subscription subscription or order any items I wish you would please stop!”
“Purchased a size that said should’ve fit. It didn’t. Exchanged it for a size up. Now it’s too big. And the computer won’t let me return them and there seems to be no one running the show—or they’re just ignoring my messages left between their automated systems and emails. Never does a person answer. So don’t expect any customer service from this company!”
“I emailed shapermint on 4/1 stating that I never received my items. It is 4/10 and I am still waiting to see how this
Problem is going to resolved. I was told it will take 3-5 days to hear from someone and I have yet received anything. Is this?How you treat your customers. My order # SM8674021-TR.”
“I ordered two cami’s size LARGE in beige and white. I received XL instead. I re-ordered two cami’s again size LARGE and opened my package today to find two cami’s size XL again.I now have 4 Cami’s size XL that are too big. I am beyond disgusted at this point and just want my money back.”
