shapermint.com Reviews

Name: shapermint.com
Rating: 4.31

4.3 Rating 2,310 Reviews

83 %

of reviewers recommend shapermint.com

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Metrics

4.3

Based on 2,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely will be returning this item. EXTREMELY heavy material. I live in Florida. This would be great in the snow. But not in Florida”

Helpful Report

Posted 8 months ago

“The company will enroll you in a subscription plan without your consent. When you try to resolve the issue after getting billed, you just end up in a loop. None of them actually read the issue, they just go on to explain the benefits of the subscription. I’ve now been billed $4.99 in April (I started email correspondence right then to resolve). There was no subscription listed on my account with them for my email address. After my correspondence with them, I assumed it was resolved until one month later when I received a second charge. Again, I emailed them, and again it was going around in circles. It was discovered that this was through a misspelled version of my email address (I had accidentally transposed two letters with one of my three total orders). They were telling me that I needed to create an account with them for that email address, the email address I have no access to, yet they created an account on their end to charge me a monthly subscription fee. After a few more go-rounds, I’m told they cancelled it. Great! Never received any refunds for the charges, but I went several months without charges to my PayPal account and assumed that was the end of it. Fast forward to September 16th when I receive a new notification from PayPay from Shapermint, but this time for $18.99. What!?!? I have not had dealings with this company since they told me everything was cancelled. Yet again, I am emailing their support team and yet again I’m going in circles. They are not reading what I’m writing, they are not looking back at the issues I’ve had, nothing! Are they even real? Now they are claiming that I went on their site on September 16th and must have opted into some surprise deal. Are you f’ing kidding me? I have not been on their site. Now I’m fighting with PayPal (there seem to be no real people there either), managing a dispute on BBB, and trying to find other ways to warn people of this scam. At this point I have no choice other than to cancel my PayPal account altogether to prevent future charges from this company. This is unreal!!”

shapermint.com 1 star review on 19th September 2024

Helpful Report

Posted 8 months ago

“I ordered something for an event and tomorrow is the 14th day since my order was confirmed. In todays day nothing should take weeks to arrive. USPS still has not received the item. I am so disappointed.”

Helpful Report

Posted 9 months ago

“They had a sale if you buy a bathing suit you will receive a sarong (bathing suit cover) free. I received my order and there was no sarong with the order. I tried to get a hold of the company and no where there is a number to call. So I started a live chat with Patty. I explained what happened then waited 10 min and she came back and asked the same question what is the issue. I said my heavens I just told you but I will tell you again. Waited another 5 minutes for her to come back on and asked me for the 3rd time what the issue is. She said can you tell me again what the issues was, let me tell you at that point I lost it with her. She came back and had the nerve to ask me for a screenshot of the sale (really who does that), she said sorry I can’t help you but give you a 25% off on your next order. One other time they said 10.00 off your order, said not receive that.”

Helpful Report

Posted 9 months ago

“This company is a scam. Once you order they charge you $4.99/month for a subscription that is impossible to cancel. While they claim I agreed to the fee, it is nowhere on my receipt, and I cannot find it on the website anywhere. They refuse to provide documentation or refund the monthly fee.”

Helpful Report

Posted 9 months ago

“The material is heavy and thick, and the item was too large. I tried to return the item and was told I couldn't. From the time I placed the order, received the item, and asked to return the item (with tags still attached) it was less than 30 days. They claim you have 60 days to return a item. Total lie. I am now stuck with the item (which I will donate) and I'm out the money. I wish I had never heard of Shapermint. Stick with Spanx, you won't be sorry.”

Helpful Report

Posted 10 months ago

“SCAM. Do not order these. Never got order. Don't want it now. No refund. Cannot talk or email anyone. Only a BOT. Be smart. Do not buy a thing.”

Helpful Report

Posted 10 months ago

“No replacement, no credit, no refund, no response. I initially thought the products were good overall. When I needed to return some items due to ordering the wrong size, I was pleasantly surprised when they allowed me to keep the items and offered a store credit. Unfortunately, when I tried to use the store credit, I encountered significant issues. The online Shopify form wouldn't accept the discount code, leading to a frustrating email exchange that dragged on for over a month, and then the code expired. Despite their promise to refund me, the refund never arrived. After following up, they apologised, citing 'a slight hiccup with the process of your refund,' and assured me they would reissue it. I've been following up the refund between May - August but to date, I have received neither the refund nor any response to my follow-up emails.”

Helpful Report

Posted 10 months ago

“they screwed up my order ,because their system is weird and wont let me return for a refund ..”

Helpful Report

Posted 10 months ago

“Greetings, I have reached out to this company on several occasions regarding missing items from my order and the refund for returned items. I have also involved my credit card company to assist with the refund process. My experience has been marked by a lack of professionalism, responsiveness, and organization. It is evident that customer service is not a priority for your company. The failure to address refund requests and respond to customer inquiries reflects poorly on Shapemint company's values and practices. They are not BBB accredited but are still promoting their products. What a disgrace to mankind. Respectfully”

Helpful Report

Posted 10 months ago

“I'll start off by saying that I feel that Shapermint does not represent itself well. I ordered one (1) bra from them with the understanding that it was a cotton bra. When I received it, I was initially happy because the fit was good and I didn't realize that the interior of the bra was not cotton. I have allergies and was looking for a bra that would be cotton against my skin. Since I didn't realize that the interior was not cotton, I ordered the same bra in another color. When that bra arrived, the fit was not the same. It was tighter. I kept it anyway. When I wear the bras, I have to actually line the inside with a thin layer of cotton. As several months passed, I noticed that Shapermint was charging me $4.99 on a monthly basis. They actually deducted 3 payments from my credit card until I noticed the charges. I was told that it was a monthly payment for a Club Membership!!!! What??? I feel as though I was duped. Not cool! Anyway, to make a long story short, they canceled my membership and claim they are refunding me $4.99. I am still not happy, but I have to let it go. Totally frustrated and angry.”

Helpful Report

Posted 10 months ago

“This is the 3rd time I have ordered the bras I’m allergic to the poli it breaks me out i ordered the cool comfort bras with nylon and spandex 🤷‍♀️just return my money and send me a return label please plus I looked at one of the bras and had a slice in the cup area”

Helpful Report

Posted 10 months ago

“Product I ordered has a strong chemical smell that caused me to become immediately ill. Attempt to contact company have not been successful. Product is sitting outside because I can't keep it in my home due to how sick it made me just opening package Should not be allowed to sell toxic merchandise”

Helpful Report

Posted 10 months ago

“I tried to receive a return label. Melinda was supposedly helping me however the conversation stopped. I received the same items item #SOLAM-10022-24125. I want to return these five bras. Send me a return label”

Helpful Report

Posted 10 months ago

“I bought from this company before and received the product that I purchased. The second time I ordered a bra, It went to the wrong address, I contacted them several times and told them and they said they would fix it but they never did. It’s been several months and still no answer and now they will not even respond to me. I would not recommend buying anything from them! This was not my mistake. It was theirs, but they will not correct it.”

Helpful Report

Posted 11 months ago

“"I placed an order with Shapermint and unfortunately, one item was missing. After contacting their customer service, I was informed that the item was out of stock and wouldn't be sent. It's been a month since then, and despite multiple requests, I've only received $1.39 of the $24.97 owed to me. This experience has been incredibly frustrating and disappointing."”

Helpful Report

Posted 11 months ago

“BUYER BEWARE. This company is a complete scam. They are charging customers $4.99 a month for a subscription that they never signed up for. And there is NO way to get it cancelled or reversed because the customer service doesn't existent. You can call the number that is listed but you can't talk to an actual person and you can't even leave a message. Emails are returned by bots and simply send you in circles. The live chat is not actual live. It is also a bot. The shirt I ordered was a return of someone else. I submitted a claim for a refund and wasn't even given the price I paid. I have a feeling I'm not going to see a dime from them back after I mail this shirt back.”

Helpful Report

Posted 11 months ago

“I’ve ordered twice from shapermint, didn’t like either order. When I returned first order, I exchanged for a different style, that was more expensive, so I had to pay the difference of $4.82, which was fine. Only now, when I try to return the second order and get a refund, they only want to refund the $4.82! I’ve tried the chat bot to no avail, I’ve called only to get recorded messages. And now, when I try to call the number, it won’t go through. Apparently you can only call it once! I’ve emailed several times, keep getting same email back that says to go online to process a refund or exchange. Really frustrating to deal with a company that only has automated customer service! Can’t talk to a real person! I will never buy from this company again!”

Helpful Report

Posted 11 months ago

“This is a SCAM company!! First of all they have no customer service. No phone number. After placing a pricey order I received an email saying it was processed weeks later I inquired as I hadn't received any shipping information finally was told my entire order had not been processed because one item was not available in white. Most recently have been told my order was not processed but canceled and was issued a refund. Meanwhile its been almost a month......do not buy from this company.”

Helpful Report

Posted 11 months ago

“Don't Buy any of the last minute deals they offer you upon check out! Even though it says returns or exchanges are 60 Day guaranteed. All of those "special offer items" they say are non returnable or non exchangeable!!! Being my first time buying with them, I was not sure of the sizing. I took advantage of an offer. NOW IM STUCK WITH AN ITEM I CANT EXCHANGE SO I WASTED MONEY!!”

Helpful Report

Posted 11 months ago

shapermint.com is rated 4.3 based on 2,310 reviews