“Following a double mastectomy and reconstruction, I was unsure of bra and shaper sizes to order. I specifically chose Shapermint for the explicit statements on their website - Free Shipping and Exchanges for orders over $75 (which my order was) and returns and exchanges on all unworn, unwashed products in the original packaging. I simply needed a size larger in a shaper cami and open chest shaper. I tried them on after a shower and took them off immediately after determining they are too small. I accessed the exchange portal and learned my items are not eligible for exchange because they are considered to be intimates. The majority of items offered by Shapermint are intimates. Frustrated and disappointed is an understatement. The mastectomy and reconstruction were difficult enough without dealing with false exchange statements by a provider of bras and shapers.”
“The cami I purchased does nothing to improve how my body looks in clothing. I have sent their Return Request Form twice and have received no response. Then I tried their online chat feature, which, no matter how I respond, just constantly repeats the question: did I buy a bra, and do I want assistance with a different size? IF YOU VALUE YOUR SANITY AND YOUR MONEY, NEVER, NEVER TRY TO DO BUSINESS WITH THIS COMPANY!”
“I ordered 3 long sleeve shirts in 3 different colors. I received 3 or the same color shirts. I tried reaching out for an exchange, it said I couldn't do it. No phone number to talk to just a chat robot. I am very disappointed.”
“You can not get a customer service person to help you other than your bot which is no help at all. I have been at this for two days trying to return an item and cancel my membership. Worst customer service ever.”
“They billed me for product I didn’t even order. I woke up to notifications saying that my purchase was approved which I didn’t even make and now they won’t refund me.”
“Very poor quality with unfinished seams leaving holes in side seams. terrible customer service and despite being told I do not want anything further from them they continue to take money from my account. I would NOT recommend this company!”
“BUYER BEWARE!!!!! Never got our order. Customer service is horrible. They said they shipped it so I need to contact the delivery company. Me??? How is that my responsibility? Worst customer “service” ever. You cannot talk to a real person. Only email and robo chat. They keep emailing me asking how my product is. Uh…..”
“I love the product. However, customer service, policies and communication is atrocious. With or without a membership it is incredibly slow and difficult to get information. I had a membership and I believed that would make a difference. It didn't. I couldn't believe the other negative reviews. It's seem they really don't care or appreciate the business or their LOYAL customers. I believe their prices are too high. They're products are good but this pure arrogance. I won't spend another cent on this "elite-ist" company.”
“Your website stinks. Very difficult to get in an order with the discount I was offered. Placed an order and it never actually went through. Then had to re-order. Can’t complete an order without being forced to sign up for a monthly subscription. The product is good so it was worth the hassle but I hope I bought five years worth so that I don’t have to interact with you again.
Even the email they sent me asking for feedback didn’t work. Their technical aspect sucks hard!!”
“The product is good, but you can not reach a human to talk too!! Be very careful when checking out, you will get into their CLUB with a monthly subscription and you can not cancel it!!! canceling is so
So hard !! I will not buy from them again for this reason. Good luck is all I can say! Also, when you return something, you will not get a full refund. They will charge you $6.00 for shipping it back!!!”
“If I could give them zero stars I would. I placed an order. It was shipped and I was notified on Saturday that it was out for delivery. I received a text Saturday night stating they tried to deliver it but we weren’t home. That was a lie because we were home all day. Now I have been trying to speak with someone for two days but you can’t speak with anyone and the only response I get are emails with links to frequently asked questions. Meanwhile,They have my money and I never got their product. Bad first impression for sure. It feels like a scam.”
“I ordered three camis and received only one of the three and a promotional shaper short bottom from Shapermint. I loved the fit of the one cami I received not the three i ordered and paid for. The free shaper short are ok but not great control for the size option. The original order was confirmed on May 24th and I received the package containing one cami and the shaper shorts early June. Initially they sent an email, after the delivery saying they were back ordered on the white cami and cream cami. That they would give me two other products that do not work for me. I told them I would wait for them to restock. Then when I inquired about why I had not received them yet they told me they would give me a 20% off coupon for my next order. I explained that I wanted the original two camis that were not delivered or a refund of the $39.98 I had paid for them. The next email said they would give me a $19.00 credit towards my next order. I told them again I wanted the original order filled or a refund of $39.98. The only response, which is automated was “we are working on it” after several emails and no acceptable response I am writing this review about a company that does not care for it’s clients or reputation. Daily I get emails and texts about the sales on the very camis they have not sent me. Stay away from this company who actually has a good product if you happen to receive what you pay for. To date, months later I have not received my full order or a refund. No actual person has reached out to resolve this issue. If you want to throw your money away then choose Shapermint.”
“The worst company! Charge you even after you cancel your membership and on the web site when you try to cancel they send you to page after page that you have to go through to cancel! It should be a direct page one click and that's it no runaround”
“I ordered a tank top and panties. It was hell getting the tank top on , the panties were ok. They have charged me $4.99 a month after that and will not answer emails, messengers, text or calls. Pitiful service. I want to talk to a human being. I’ll never buy from the again.”
“This is the worst company I have ever dealt with not only does it take over a month to get your items that their orders are not even complete. And then when you try to get customer service, you can’t hardly even get a live person online and you definitely can’t get anybody on the telephone. Will never never never buy from this company again.”
“These guys are honestly the worst online retailer I've ordered from. I should have read the Trustpilot and BBB reviews first — but now I'll be adding to them. They have misdelivered my package TWICE now by going with some cheap delivery service that can't seem to get it right — and then their customer support blames it on me and tells me to figure it out with the delivery company, because it shows as delivered and there's nothing they can do?! When we got into the photos from the first delivery, they realized it was labeled to the wrong name AND wrong apartment number. Oops? So they agreed to re-ship it, but refused a refund. The second time, the photos show the delivery company dropping the package ON THE GROUND in front of the restaurant in my building, and not inside the apartment building inside secure lockers assigned to unit numbers. I live downtown, with tons of foot traffic and homeless people — they think that package made it to me?! And they still refuse a refund! What an awful way to do business.”
“I purchased 3 bras and was charged for all 3. 2 of them arrived and when I checked my account to see where the 3rd one was it said it was out of stock and would not be delivered. I reached out to request they refund my money as the item I ordered is no longer in stock and they charged my account for it. They responded saying that I can only receive a credit. How can you charge someone for something and never send it and then only offer a credit? Extremely frustrating and unacceptable. I spent several days trying to get a resolution and they continue to only offer a credit!!”
