shapermint.com Reviews

Name: shapermint.com
Rating: 4.23

4.2 Rating 2,581 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,581 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys are honestly the worst online retailer I've ordered from. I should have read the Trustpilot and BBB reviews first — but now I'll be adding to them. They have misdelivered my package TWICE now by going with some cheap delivery service that can't seem to get it right — and then their customer support blames it on me and tells me to figure it out with the delivery company, because it shows as delivered and there's nothing they can do?! When we got into the photos from the first delivery, they realized it was labeled to the wrong name AND wrong apartment number. Oops? So they agreed to re-ship it, but refused a refund. The second time, the photos show the delivery company dropping the package ON THE GROUND in front of the restaurant in my building, and not inside the apartment building inside secure lockers assigned to unit numbers. I live downtown, with tons of foot traffic and homeless people — they think that package made it to me?! And they still refuse a refund! What an awful way to do business.”

Helpful Report

Posted 2 months ago

“Not as supportive as it advertised. It rolls up and is uncomfortable.Love other shapermint products but not this one.”

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Posted 2 months ago

“I purchased 3 bras and was charged for all 3. 2 of them arrived and when I checked my account to see where the 3rd one was it said it was out of stock and would not be delivered. I reached out to request they refund my money as the item I ordered is no longer in stock and they charged my account for it. They responded saying that I can only receive a credit. How can you charge someone for something and never send it and then only offer a credit? Extremely frustrating and unacceptable. I spent several days trying to get a resolution and they continue to only offer a credit!!”

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Posted 3 months ago

“Very disappointed with trying to return the wrong size sent! The right size buckle out on the side. No customer service.”

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Posted 3 months ago

“Bad customer service. Ordered 3 items from them. Received 1 item but their confirmation had different information. It's saying all the items are delivered but when I put in my order number in the tracking, it says pending then I get an email that the items are unavailable. They offer me store credit with an additional discount. They offered if I want a refund instead to contact them through their customer service. Well their customer service sucks. I keep expressing I want a refund not a store credit because I don't want to go through with them anymore. Instead their customer service bot keeps offering to track my order, return item, etc. basically nothing to do with what I need. All I want is a refund and they give you a run around. I've contacted them so many times through email or Messenger and all I get is automated response. I still want my refund for the items I did not receive. Do not order from them.”

shapermint.com 1 star review on 13th July 2025

Helpful Report

Posted 3 months ago

“I received my order and the bra is two large. I don’t like the double layered fabric and I would prefer white strap so I wanted to return the products I submitted my return request however, in the process realized I had entered the wrong email address therefore they could not send me a QR code for the return. I have tried and tried many ways to contact them with no success. The only contact I have received was a phone call from a fraudulent collar. They attempted to scam me out of more money. I have tried everything Shapermint has suggested and still no help. There is no way to talk to a live person. I don’t know how I’m gonna go about getting my return done.”

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Posted 3 months ago

“I placed an order and I received it, but the wrong merchandise was sent and I did not receive what I ordered. Tried to do the customer service and it’s a waste of time. I’ll never order from them again and I suggest nobody else does either.”

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Posted 3 months ago

“I have not received an order from May, 2025. I have tried to deal with customer services, but I just keep getting emails that mean nothing. So you have my money, and I have nothing.”

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Posted 3 months ago

“I ordered 1 bra, they sent 3. The return portal was a dead end. Tried to sell more bras. I want a way to return and get a refund. Should not be so complicated.”

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Posted 3 months ago

“I checked $6.95 shipping and when it processed it went up to $11.94 without my consent!!!”

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Posted 3 months ago

“Did not get free item that was promised.”

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Posted 3 months ago

“Apparently signed me up for a subscription and when I protested this they made sure they got that payment because "it takes a few days" Customer service is terrible and Bali bras are more comfortable.”

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Posted 3 months ago

“The bras that you are touting as having wonderful support, have absolutely NO SUPPORT. Maybe they would be good for someone with smaller breasts, but it did nothing at all for me. I’m a 44DD.”

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Posted 3 months ago

“You charged me more than it said. Everything was in Canadian dollars the website said Shapermint Canada, but then you charge in USD. That's just wrong. And when I tried to reach out through chat and emails no one has gotten back to me.”

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Posted 3 months ago

“I ordered 3 camis I got as very Happy with the customer service but was very disappointed with the cami, I only tried on 1 but the size was extremely small, the website suggested I order an XL even though I usually wear a Large (12 in a dress) which I did order an XL but it is so small, I don’t think it would fit anyone that usually wears a Small, the quality of the material and workmanship is great, the sizes are way off”

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Posted 3 months ago

“Bra was not sewn properly”

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Posted 3 months ago

“Fabric isn't smooth enough. Doesn't allow clothing to drape nicely.”

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Posted 3 months ago

“Terrible return experience. Advertisements say ‘easy returns’ but that’s 100% not my experience!! Buyer beware. They don’t stand behind their claim.”

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Posted 3 months ago

“Waste of money. The boy shorts didn't help shape me The bra made my breasts look saggy and elastic band kept rolling up Very disappointed in the product. Was hoping for a lot more results as advertised”

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Posted 3 months ago

“I never received my order. Twice it was shipped to an incorrect address. I tried getting in touch with shapermint. No one to call,etc. I never was told that they were sorry. I will not order from them again. Very bad customer service. No one to talk to!!!!”

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Posted 3 months ago

shapermint.com is rated 4.2 based on 2,581 reviews