shapermint.com Reviews

Name: shapermint.com
Rating: 4.31

4.3 Rating 2,302 Reviews

83 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.3

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two things and decided to cancel one of the items. They credited the one back and immediately charged me again. I have emailed them twice with no response. And impossible to reach anyone by phone. I will never recommend shapermint to anyone and if I could give ZERO stars I would”

Helpful Report

Posted 2 months ago

“Despite accepting the invitation to click on and order through UK website I was billed at the last minute in dollars, making the order more expensive than I thought. I felt conned and will not repeat the experience. In fact I haven’t even opened the package yet because I was so annoyed at being conned. All in all, a shame as delivery was extremely quick and I would’ve loved to be able to leave a good review”

Helpful Report

Posted 2 months ago

“Package said one size, product in packaging was a different size. It was very difficult to get ahold of any kind of support as they kept saying my order number did not exist”

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Posted 2 months ago

“never received my item. sad -you sent to wrong address.”

Helpful Report

Posted 2 months ago

“I am tying to return the item. Your Return Portal is not functioning. I have reported this days ago still unable to complete the return. I need a return postage please. Thanks! Judy Lilly”

Helpful Report

Posted 2 months ago

“I never received my order. What was sent me was someone else’s order. I have left messages and texts online. Also, voice message on the phone line. You have charged my account but nothing has been done as far as me getting my order. I would not recommend this co. Now I will be contacting my bank and have them deal with your company.”

Helpful Report

Posted 2 months ago

“Their products are great but their customer service is awful! I had a problem with my order and the chat person helped and said she was going to change my order… let’s say she never did! I have emailed their customer service 4 times and have never received a email back! I would not recommend Shapermint! They obviously do not care about their customers!”

Helpful Report

Posted 2 months ago

“I was just charged for a membership that I didn’t sign up for and was not told about. I checked my invoice and there is nothing in there about a membership. Why would I need a membership to purchase a bra?!?! There is no customer service so you go back and forth with a robot. It’s not even a great bra! This is definitely a scam 🤬”

Helpful Report

Posted 2 months ago

“I purchased two bras both t g e same. Just different colors. The cream colored one fits totally different than the black one. I cant get the straps to stay on shoulders and I have to the front of the bra. It just pulls up the bra over breasts. Can't get ahold of anyone to discuss the issue and possible solution. It's only a robot which is totally irritating. Now it's too late to return.”

Helpful Report

Posted 2 months ago

“Never received my order. They took my money though. Customer service is completely automated and non existent!! Horrible company!”

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Posted 2 months ago

“Received my items three days ago tried on one. It was too large didn’t even open the other bags I was able to return one item only and the app keeps telling me that I cannot return the other four. I have reached out to customer support seven times maybe more they keep telling me to use the app. I can’t use the app so what do I do? I guess I get my money and I get stuff that doesn’t fit lousy Customer Service I will never live here again.”

Helpful Report

Posted 2 months ago

“Customer support is not good. You can't get answers even though they say they are available 24 a day through messenger. I tried every way to contact them and got no response. The bras were not supportive. I would not recommend their product.”

Helpful Report

Posted 2 months ago

“Found it very difficult to move through their processes to make a return. They do not have a live person to assist, fully automated.”

Helpful Report

Posted 2 months ago

“Trying to contact somebody regarding returns and a refund is impossible.”

Helpful Report

Posted 2 months ago

“Your pop up ads are ridiculous!!! Way out of line!!! If u think that will make women want to buy your product you’re mistaken!!! Take it down a notch!”

Helpful Report

Posted 3 months ago

“Terrible customer service. My order was never delivered and I am having a difficult time getting my money back or getting any type of credit. I have been on messaging 4 times in the last couple of weeks to try and resolve this and nothing has happened. I am out $72 and I'm not happy about that.”

Helpful Report

Posted 3 months ago

“If you order something and change your mind within the hour they said they could not cansel.It was already processed they said. Not very busy if you can fill orders that quick.”

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Posted 3 months ago

“I had high hopes for this underwear brand, but unfortunately, my experience has been extremely disappointing. First off, the quality of the fabric is horrible—after just one wash, they started to pill and lose their shape. The stitching is sloppy, and some of the seams even started to unravel! On top of that, the fit is just plain uncomfortable. I ordered up a size, but the waistband is either way too tight or too loose, and the fabric bunches up in all the wrong places. I couldn’t wear these for more than a couple of hours without feeling uncomfortable. I’ve tried reaching out to customer service, but I haven’t received a response after multiple attempts. Honestly, this is one of the worst underwear brands I’ve tried, and I won’t be buying from them again. Save your money and look elsewhere! I wrote a review when this initially happen on Trustpilot and received a response from the company, but this is what they do for the public to see. I never heard from them when I provide the information they requested and never received a refund of $86.00 They are not even registered with the Better Business Bureau. Business Profile Online Retailer Shapermint Headquarters This business is NOT BBB Accredited. Find BBB Accredited Businesses”

Helpful Report

Posted 3 months ago

“They are taking money out of my account that I canceled. How do I stop this? Can't find phone number to call.. This is not right..”

Helpful Report

Posted 3 months ago

“Horrible Horrible Horrible They don't even deserve a 1 star. Zero customer service. Good luck getting a hold of ANYONE.”

Helpful Report

Posted 3 months ago

shapermint.com is rated 4.3 based on 2,302 reviews