shapermint.com Reviews

Name: shapermint.com
Rating: 4.22

4.2 Rating 2,585 Reviews

81 %

of reviewers recommend shapermint.com

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Metrics

4.2

Based on 2,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found it very difficult to move through their processes to make a return. They do not have a live person to assist, fully automated.”

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Posted 8 months ago

“Trying to contact somebody regarding returns and a refund is impossible.”

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Posted 8 months ago

“Your pop up ads are ridiculous!!! Way out of line!!! If u think that will make women want to buy your product you’re mistaken!!! Take it down a notch!”

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Posted 8 months ago

“Terrible customer service. My order was never delivered and I am having a difficult time getting my money back or getting any type of credit. I have been on messaging 4 times in the last couple of weeks to try and resolve this and nothing has happened. I am out $72 and I'm not happy about that.”

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Posted 8 months ago

“If you order something and change your mind within the hour they said they could not cansel.It was already processed they said. Not very busy if you can fill orders that quick.”

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Posted 8 months ago

“I had high hopes for this underwear brand, but unfortunately, my experience has been extremely disappointing. First off, the quality of the fabric is horrible—after just one wash, they started to pill and lose their shape. The stitching is sloppy, and some of the seams even started to unravel! On top of that, the fit is just plain uncomfortable. I ordered up a size, but the waistband is either way too tight or too loose, and the fabric bunches up in all the wrong places. I couldn’t wear these for more than a couple of hours without feeling uncomfortable. I’ve tried reaching out to customer service, but I haven’t received a response after multiple attempts. Honestly, this is one of the worst underwear brands I’ve tried, and I won’t be buying from them again. Save your money and look elsewhere! I wrote a review when this initially happen on Trustpilot and received a response from the company, but this is what they do for the public to see. I never heard from them when I provide the information they requested and never received a refund of $86.00 They are not even registered with the Better Business Bureau. Business Profile Online Retailer Shapermint Headquarters This business is NOT BBB Accredited. Find BBB Accredited Businesses”

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Posted 8 months ago

“They are taking money out of my account that I canceled. How do I stop this? Can't find phone number to call.. This is not right..”

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Posted 8 months ago

“Horrible Horrible Horrible They don't even deserve a 1 star. Zero customer service. Good luck getting a hold of ANYONE.”

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Posted 8 months ago

“Almost non-existent customer support. Online customer support "live" chat is AI and messenger and both just stop and leave you hanging without resolving your issue or connecting you to a live agent. Phone support first directs you to the website options, but if you choose to stay on the line, it will give you an option to leave your name and number for someone to call you, then hang up on you before you can. I finally was able to reach customer support via email. When made aware of the difficulties I'd had (in 2 different emails), there was no response to my concern. My credit card was charged the first day I placed an order. Apparently, after that customer support/service wasn't a priority since they had you had your money.”

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Posted 9 months ago

“I ordered my bra according to the sizing recommendations yet it was way too small. I tried to contact by phone or email for over one hour and came to further frustration… It was impossible to cancel my club membership, which they presented as free, but then said they would charge five dollars a month. Be careful when you use this company.”

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Posted 9 months ago

“I returned 2 items. Company received them on February 6th. I’ve been chasing my credit ever since!! Charges you when they ship your order, should immediately credit you when they receive returned merchandise right? Can’t get anyone on the phone and they seldom reply to emails. Not the way you do business! I also returned the items the same day I received them. No lag time. A shame though, great quality shapewear. But horrible customer service. Not worth the aggravation!”

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Posted 9 months ago

“It didn’t fit even though I ordered the recommended size and shipping was very, very slow.”

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Posted 9 months ago

“I placed a order with shapermint, 3 weeks ago. Still have received no word from them. No tracking number.”

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Posted 9 months ago

“The worst fitting foundation garments ever. The bras are like a padded one size fits all and the shaper shorts are too loose.In my opinion this is a very low quality product.”

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Posted 9 months ago

“They double charged me for my order and apparently have no intention of correcting the issue ($125 overcharge). I have reached out to the numerous times to no avail. Their customer service is absolutely awful and they appear to intentionally make it almost impossible to converse with them. Buyer beware!!”

Helpful Report

Posted 9 months ago

“They automatically set you up as a member and bill you $4.99 the next month. You can cancel online, but every single customer is going to pay them five extra dollars before cancellation. If you call their customer service, it says the operators are busy and wait time is three minutes. At the end of three minutes they hang up on you. That happened all four times I called on two different days. Same exact message each time. It’s sad that a company with a good product needs to add a scam. I’ve bought many things from them, but never again.”

Helpful Report

Posted 9 months ago

“I ordered two bra's for my daughter and one pair of leggins for myself, on Jan 15th. I just received my order today, which is Feb 4th. After going back and forth on chat, trying to find out what happened to my order which when tracked, it showed it had been delieved on Jan 21st. I admittedly got in touch with Shapermint and come to find out, they delivery service they use, left my package in the lobby of my building, instead of bringing it to my apartment. I live in a 22 story building. I should have canceled the order but I was told the order would be re-issued by 4 different people that I spoke to by chat. First person was Mint, and then Aburey, Kendra and lastly Anna. I was told Mint never put the re-order through but Kendra did assure me, she would take care of it, during my chat conversation with Kendra, we confirmed "3" items would be re-issued. She also informed me, the bra's I originally requested were no longer in stock and asked would I settle for different style bra's. I agreed because I would rather have something then nothing at all after $90.98 cents was taken out my account. She said to give them another 24 to 48 hours. This was on Jan 30th. I then was told I had to wait an additional 4-8 business days! To make a long story short, I then received an email from Anna who provided me a reference number and she informed me, i would receive a tracking number once my order is shipped. Never got a tracking number!! I came home today to find the package sitting on the floor, outside my door. I was like, FINALLY!! When i opened the package, i became even more angry. I only received one BRA with the leggins. This has been my first and last experience with Shapermint. I will NEVER order from this company again. I am so very dissapointed and angry but more at myself for not doing my research and or,reading all reviews and for not canceling the order!! This was so wrong on many levels. I am on a fixed income and I feel I was taken advantage of. But trust & believe, it will not happen again by this company. Good luck ladies!”

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Posted 9 months ago

“I ordered two pair of Shapermint leggings. When I went to checkout they added two additional pair of pants and added the cost to my credit cards. When I tried to contact customer service to delete these extra pants no one answered the phone and hung up on me. I made numerous attempts to contact them online Finally told they couldn’t cancel order and I would just have to pay to return items I didn’t order. Do not order from this company. You will be over billed for items you didn’t order. They will also make you a monthly customer and keep charging your credit card. Be very careful!!”

Helpful Report

Posted 10 months ago

“I wanted to change form one credit card to another. The chat was of no help and calling them is impossible to speak with someone and you cannot leave a message. Extremely poor customer service. They also automatically enroll you for their membership. DO NOT ORDER FROM THIS COMPANY.”

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Posted 10 months ago

“Product was very disappointing. Doesn’t slim or smooth at all, and will cause horrible fat rolls above the waistband. They will spam your email relentlessly also.”

Helpful Report

Posted 10 months ago

shapermint.com is rated 4.2 based on 2,585 reviews