shapermint.com Reviews

Name: shapermint.com
Rating: 4.31

4.3 Rating 2,310 Reviews

83 %

of reviewers recommend shapermint.com

Company Reviews

Questions

Metrics

4.3

Based on 2,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how shapermint.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super bad experience. They put you in membership even if u return Their products. They take ur money and are not returning it after I have returned everything . It’s a shame .”

Helpful Report

Posted 11 months ago

“I have ordered bras and keep receiving bras that are NOT what I paid for!!! The first time, I received bras that were totally different and NOT in Shapermint packaging. It was in a white plastic mailing package and the return address was a private individual. I emailed the proble And they assured me it would be resolved. New items shipped. Today I received that package and AGAIN, not what I ordered. It was in SHAPERMINT packaging this time, so that was one good thing. Now Inhave the hassle of trying to deal with this problem, back & forth with customer service.”

Helpful Report

Posted 11 months ago

“Scammers... Do NoT Use them They keep taking money from my account and many others without consent. It is a scam. You sign up to a monthly fee if you buy. Do not do it I bought three tops because I liked them and this is how you treat your customers.”

Helpful Report

Posted 11 months ago

“DO NOT USE A CREDIT CARD OR DEBT CARD WITH SHAPERMINT!! They charge a reoccurring charge that no one signs up for and you can not speak to a representative to cancel. I literally had to cancel my credit card to get the charges to stop. They products are not worth the aggravation... I had to give one star to write a review but honestly I would give them negative 10 stars”

Helpful Report

Posted 11 months ago

“I placed an order and almost a month past and i have not received. I send 3 messages to the company because it is very difficult to get in touch with a human person and i did no get any answer.. It is no a customer services where you can track your order or get any response. Very disappointed. Maria”

Helpful Report

Posted 11 months ago

“The bra arrived in a timely manner. The stitching on the sides of the bra dug into my skin. Also, the stitching and construction looks like a very inexperienced person made it. I tried to return the bra, but their site is set up for exchanges, not returns. For the reasons of returns. they only offer, "too big, too small or does not like the material". No where does it have an "uncomfortable to wear" option. After getting the run around on the site, I went to PayPal to put in a dispute. A window came up from Shapermint asking, please contact us, as PayPal is a long process to return. I emailed Shapermint and within a few days I did get a return label. Meanwhile, Shapermint deleted my original review on their site. Bad experience all around! At the end of the day they kept $ 4.95 of my money to them. And NO, it was not because of the exchange rate. This is what they keep when a person returns. It is a cheaply made bra and they are making millions off of consumers. DO NOT BUY from this company! One bra, shipping and U.S. tax was $ 69.08 CAD dollars! Outrageous for the horribly made product!”

Helpful Report

Posted 11 months ago

“Purchased some bras at the end of May 2024 and now (24 June 2024) have just been charged $4.99US for the “Membership” that I never agreed to! There is nothing in my account details that shows I have signed up for recurring monthly membership! SCAMMERS!”

Helpful Report

Posted 11 months ago

“Serious decline in quality and abhorent business practices. I bought three pairs of leggings during the pandemic which I still have - great quality and excellent value. Recently, I purchased two bras and they were just terrible - awful quality, bad fit reccomendations on the website, and worst of all THEY ADD A HIDDEND MEMBERSHIP FEE AUTOMATICALLY TO ORDERS! Suprise, a month later there is a membership charge with no explanation, and when I asked to have it cancelled, the website directs me to sign up for it again. A scam, through and through. What happened to this company???”

Helpful Report

Posted 11 months ago

“What went wrong? Everything!! They are the worst company ever! They do illegal things. Trying to find out how to report them. Do not order from them! You will regret it! They sign you up for a membership you didn’t sign up for, charge you more then you were quoted, you can’t speak with a live person, they lie over and over. Can’t believe they are still in business.”

Helpful Report

Posted 1 year ago

“Horrible! Whatever you do, DO NOT ORDER FROM THIS COMPANY! I was excited to try one of these bras and vouched to order online. The checkout was so complicated and sketchy! The site ended up charging my credit card twice for over $188. I wanted one bra! For a $39.99 promotion price! Then when I realize what was done, a bot is the “customer service” rep and “IT” lets me know the order(ssss) cannot be canceled because it wasn’t done within an hour. I am so upset! Horrible, company and SCAM!!”

Helpful Report

Posted 1 year ago

“Product quality was bad. Returned items. They say they didn't receive them. Australia Post tracking had exact time and date delivered and a signature. I am still trying to get refund! And this BS membership fee? What a rort.”

Helpful Report

Posted 1 year ago

“Shapermint is a scam. They signed me up for a membership without my permission. They are charging me a monthly fee although I've canceled my membership twice.”

Helpful Report

Posted 1 year ago

“Same as everyone else. Did not sign up for the subscription and all of a sudden they are charging me. I've tried texting them, emailing them and using the chatbot to unsubscribe. Chatbot and texting will get you instructions on how to unsubscribe. However when I try doing it on the website.....the instructions are a dead end. I've tried emailing two different email addresses. Both emails bounce each time, no matter where I send the email from. TERRIBLE costume service. SCAM alert!!!!”

Helpful Report

Posted 1 year ago

“Buyer Beware!! The last time I purchased my order was not delivered. I reached out to them and got the automated response. Nothing was done to resolve my loss. I don’t know about you but I work hard for my money.”

Helpful Report

Posted 1 year ago

“Bras are nice. Every month since my purchase went through. Shapermint has been charging my visa an unauthorized amount. I can’t get ahold of customer service to find out why. My bank is trying to block them. DO NOT deal with this company”

Helpful Report

Posted 1 year ago

“Terrible customer service. I did not sign up for the membership club. Bra is awful. When I washed the bra water was all black. I requested them to refund my debit card for the 4.99 charge for membership I never requested..I think this company is scamming people.”

Helpful Report

Posted 1 year ago

“What I ordered is extremely uncomfortable. I then tried again and received the wrong product. Then to top that off they took 4.99$ out of my account without my knowledge! This is really bad business. Watch out , it's a SCAM!!!! I now have to order a new debit card because of all this because my bank believes my account was compromised!!”

Helpful Report

Posted 1 year ago

“I purchased a tank top. I did receive the top, but I didn't sign up for subscription. Why would anyone sign up to have 5 dollar taken , every month for underwear, out of my account. That is not all. I tried to connect a person and all I got was Rachel mint bot, and then received an email saying . They wanted to follow up on my request but since they hadn't heard back from me they closed the case. I had only requested my 5 dollars only 24 hrs ago and one automated email was sent .”

Helpful Report

Posted 1 year ago

“I ordered early May, 4weeks later my items which were supposed to arrive within 10 days, still hadn't been delivered. I got in touch with customer service who assured my it was on its way. Days later I got back in touch and asked that they just cancel my order and refund my money. They said they would. I have been chasing the refund for the last month!!! Absolutely outrageous behaviour by Shapermint!! DO NOT BUY FROM THEM!”

Helpful Report

Posted 1 year ago

“They charged my account for a membership I did not want. Had my bank put a block on this company. They need to be investigated by the attorney General for bad business practices.”

Helpful Report

Posted 1 year ago

shapermint.com is rated 4.3 based on 2,310 reviews