shapermint.com Reviews

Name: shapermint.com
Rating: 4.30

4.3 Rating 2,314 Reviews

83 %

of reviewers recommend shapermint.com

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Metrics

4.3

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charged my account for a membership I did not want. Had my bank put a block on this company. They need to be investigated by the attorney General for bad business practices.”

Helpful Report

Posted 1 year ago

“Let the buyer beware! It's a scam company. They will tack a hidden membership onto your order, even when you clearly denote NO. And trying to get a live person? Not gonna happen. Instead, you get a bot that is not helpful. I spent an hour trying to undo this! Don't order from this place.”

Helpful Report

Posted 1 year ago

“What a SCAM...I placed an order in April and returned 3 items and kept 1. I was unaware that they were charging me $4.99 for a club membership. I had paid through PayPal and have just canceled the membership because I have been trying for 60 minutes to cancel this at Shapermint and cannot get service. Buyer beware that you should not place an order with them or you will be charged a fee each and every month. It's hell to get it canceled. I ordered some Cami's from Amazon which I recommend ...do not order from Shapermint.”

Helpful Report

Posted 1 year ago

“I would give less then one start if I could. I also got scammed. I ordered two items, when you go to check out it shows you a screen for additional items, however you can NOT get out of it and it adds items to your order!!! Now try to get in touch with someone to send you a return label. No phone number to call, the robot chat does nothing. How is this allowed to keep happening. SCAM!!!!!”

Helpful Report

Posted 1 year ago

“Bras are smaller than store bought, they are expensive and smaller…. Never again.”

Helpful Report

Posted 1 year ago

“Placed an order for two items was charged for another item and it’s almost impossible to try and get anybody to help you. This company is a scam.”

Helpful Report

Posted 1 year ago

“I have two major complaints. #1 The support of the bra is temporary. It quickly stretched out. I also never put bras in the dryer so that's not the reason it wore out in strength so quickly. #2 Their customer service is horrendous. First off, don't expect to speak to a human...ever. I joined a chat to make an exchange because the wrong size was sent to me. After going back and forth for a while, they agreed to send me the size I actually ordered and told me I could keep the original one. A few days later the replacement arrived and it was the wrong size again! So now I have two bras that don't fit me. Don't buy their items. You will regret it”

Helpful Report

Posted 1 year ago

“I have tried to reach out to representatives about a free item I was supposed to get with my order that I did not receive. No one has responded to assist me with this issue, even though twice I've been told they would contact me within 24 hours. I have made purchases in the past and was satisfied but I'm so disappointed at this point I will not buy from Shapermint again. Service after the sale is just as important as the sale!”

Helpful Report

Posted 1 year ago

“same experience as all these others. Never received anything with a claim that it was shipped to the wrong address. Charged for a membership i didn’t request, got no response from emails, and the “live chat” is a joke. Do Not Order from these people.”

Helpful Report

Posted 1 year ago

“I just realized they added a "membership fee" of $4.99 per month. Trying to cancel. You can't speak to a live person. They send you from one bot to another. I will never order from them again!”

Helpful Report

Posted 1 year ago

“I ordered one bra and while checking out a promotion popped up for a 2 pack bra. I just wanted to view it and somehow that got added to my order and was charged for it. I contacted their customer care on live chat immediately and asked them to cancel it . Was assured it was and the amount will be refunded .I received an email the following day that my order is shipped.I tried calling their customer service but wasn’t able to speak to anyone.It was just an automated voicemail.They are sneaky and and just want to make a sale. Would never ever order from their website again .”

Helpful Report

Posted 1 year ago

“One star is more applicable for Shapermint. I have been trying for months to get them to cancel the bogus membership ($4.99) that I never asked for. Reported them today to the BBB. Will have to cancel my CC if that’s what it takes to be free of them. Pure fraud!”

Helpful Report

Posted 1 year ago

“Cancelling membership is a nightmare. You can't speak to anyone. I've been trying to do that for several months and they send you coupons. To reset a password is joke, the email to verify who you are, never comes. They are thieve.”

Helpful Report

Posted 1 year ago

“This is a scam! They put me in a subscription I did not want. They continue to send products I do not want. Customer service is terrible, only through text and takes days and consistency, yet they do not solve the issue.”

Helpful Report

Posted 1 year ago

“I love Shapermint bras, but the customer service is beyond horrible. I took advantage of the Mother’s Day sale and bought three bras. The app stated that my order was delivered. I did not receive it. I emailed customer service (you can’t talk to someone) and they apologized and sent it again. Same thing, it said it was delivered and it wasn’t. They confirmed my address and this still happed two more times. Finally I received a email from DHL saying it was delivered to an address that sounds like mine but still different and different zip code. I sent them a picture of the email asking them to correct my address again and send me the order. They emailed back saying they cannot control where their courier delivers my package and gave me store credit. I explained that I cannot use store credit if they can’t get my order to me. Nothing. They won’t get back to me. I am so upset.”

Helpful Report

Posted 1 year ago

“Horrible. Items were NOT as described and when I tried to return, they wouldn't take it back. They do not stand by their products. These were supposed to be capri leggings...”

shapermint.com 1 star review on 29th May 2024

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Posted 1 year ago

“I placed an order for shapermint I actually loved the product I bought. About a month later I notice a charge for $4.99 or $5.99 on my card I only made a one time purchase. It appears that somehow I was signed up in a monthly club. I looked for a number to call but nothing The only way of contacting them was through a chat. I waited for more than 2 hours without speaking/chatting with anyone. Wasting 2 hours out of my day with no contact or resolve was outrageous. As much as I love my new bras they will never get another order from me. Sneaky, underhanded business practices is not the type of company I would ever choose to do business with. Shapermint is a grimy and greedy business! Stay far away from them!”

Helpful Report

Posted 1 year ago

“Like everyone else complaining. Your customer service is terrible! I, too, have requested a phone call..no response. It’s a pity I won’t buy from them again, because I like their products very much.”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would, I wish I had seen these reviews before ordering anything from Shapermint. I have been waiting for a discount code for a month from a store credit return. My intention was to exchange the item for a larger size, but their system would only allow a return in cash or store credit. The store credit was more so I chose that. I have been waiting, and sending emails every couple days asking for someone to call or contact me. All I get are returned emails stating they are working on it, or watch for the discount code within 48-72 hours. I even tried the messenger option and no response within the 24 hours stated. This company has terrible customer service, save your money and time, never order from them!”

Helpful Report

Posted 1 year ago

“Bait and switch process. Order process confusing and upsell items added to the ordered automatically. Even when trying to cancel a few hours later, they said the order is processed and can’t be cancelled. Very unhappy with the entire process. My advice…. Don’t order. Seems like a scam process”

Helpful Report

Posted 1 year ago

shapermint.com is rated 4.3 based on 2,314 reviews