shapermint.com Reviews

Name: shapermint.com
Rating: 4.30

4.3 Rating 2,314 Reviews

83 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.3

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 17th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 8 items 5 came wrong size . I tried to exchange it to the right size , was told due to Final Sale can’t exchange it”

Helpful Report

Posted 1 year ago

“Worse company I’ve ever dealt with still have not received an item and can’t get a refund. Impossible to dorks to anyone. Think it’s just a scam, do not buy off them”

Helpful Report

Posted 1 year ago

“They keep sending the orders that I never purchased unfortunately they keep billing me too, and to talk to someone like breaking the bank in England”

Helpful Report

Posted 1 year ago

“I purchased couple tops in April. Now, I was charged US$4.99 this month (May) and I haven’t purchased anything else from this scammers. It has been impossible to get an answer from them since they only have automatic responses.”

shapermint.com 1 star review on 18th May 2024

Helpful Report

Posted 1 year ago

“Be aware that this comes with a monthly subscription fee that I was not aware of when I ordered. After being on line and waiting for over 10 minutes with customer service, she directed me to another cancel site. I finally was able to cancel after getting slightly disgusted with my comments.”

Helpful Report

Posted 1 year ago

“I made an order and received an email to verify address saying my order had several items that could ship from different locations and I’d receive it in 5 days. It’s been 15. Customer service is a robot that has sent me the tracking number only to find that my order keeps getting shipped back to distribution centers in CA over and over. I’ve been waiting for a live agent for over an hour with a message saying there’s 1 person ahead of me. I can’t believe they could be taking this long with one person. At this point I just want my money back”

Helpful Report

Posted 1 year ago

“Terrible customer service. No way to get ahold of them. They sent the wrong size and I think I'm stuck with it.”

Helpful Report

Posted 1 year ago

“The worst company for returns. I’ve been reaching out via their bots that aren’t human regarding a return. I’ve been reaching out via their only way … bots cause I’m having trouble creating a return label or get a QR code with no success. I’ve left messages on the phone and nothing. Anyone have suggestions, would appreciate it.”

Helpful Report

Posted 1 year ago

“Terrible service. No customer service phone line to talk to a human. You can chat with a bot that don’t understand anything and if you type in live agent they put you in a check hold for hours then half the time when you get down to one person in from of you they just delete you and put their website back to you I have 3 orders I’ve ordered but they have charged 3 extra orders to my charge card. When I get this straight I won’t buy from them again until the get a customer service phone number. If I’m not important enough to be able to actually talk with someone they won’t be my choice to but from If you message them usually 3 days before they message you back”

Helpful Report

Posted 1 year ago

“Order shows the little truck and on its way. Then next notice states out for delivery over a week. No response from company and as other states uses bots and no response after bot creates a ticket stating an agent will get back with you in 24 hours. Has not happened. Appears to be a scam.”

Helpful Report

Posted 1 year ago

“My order has been lost in transit for 4 weeks. They won't give a refund. Their customer service emails are awful and useless. It seems like a scam”

Helpful Report

Posted 1 year ago

“The bras are ill fitting. I won't buy anymore anything from this company, yet they keep deducting $5 every month from my credit card even though I have told them in writing that I am not interested in their stupid club. To stop deducting $5 from my acct. not interested in doing business with them again. Do I need to get some national news media involved, better yet a congressional hearing for them to stop taking $5 from my bank acct every month. I hope this post reaches future customers to make them aware of their cheap tricks.”

Helpful Report

Posted 1 year ago

“I ordered from them and received the merchandise pretty quickly. Turns out what I ordered was too small. I went to their site to exchange for a larger size but saw I was not receiving an exchange for the price I paid, but their current sale price. I emailed them asking why and received a response saying they spoke to me which they did not. Second email and second attempt at returning, this time for a full refund. Same situation, I wasn't getting the full amount paid back. After 3 emails over a week and no satisfaction, I contacted my credit card company to dispute the charge, I hope this one works. I have never had a problem returning/exchanging merchandise with other companies and this has got me pretty angry. Do yourself a favor, do not order from this company, it is ridiculous getting through to them and believe me, you will need to eventually. I wish I had read the other reviews on this site before ordering.”

Helpful Report

Posted 1 year ago

“I too have experienced horrible customer service in cancelling the ‘club’ I don’t recall joining. 10+ requests, they don’t answer the phone, or respond to texts/emails with your request. I too have had to cancel my credit card. Product is good, but the rest is the worst.”

Helpful Report

Posted 1 year ago

“I made a purchase and received the product, however, after a month they charged me $4.99 for a subscription that I don't remember making. I contacted them immediately and they said they would cancel the subscription, the next month they charged me $4.99 again and still haven't refunded me what they charged. Be aware!”

Helpful Report

Posted 1 year ago

“I ordered 3 bras and only received 2 and they still charged me for the 3rd. In that order I said no to their membership which they charged me for. It took me an hour and a half trying to cancel the membership. They do not offer a phone number so I had to first go through a bot before they would connect me to a customer service person.”

Helpful Report

Posted 1 year ago

“I got an unauthorized charge on my bank statement this morning from this company. Had to cancel the credit card.”

Helpful Report

Posted 1 year ago

“Trying to get a refund is the worst experience. You cannot talk to a real person. They are set up to make giving refunds impossible. DO NOT BUY FROM THEM. EASY RETURNS IS A LIE. HORRIBLE COMPANY.”

Helpful Report

Posted 1 year ago

“I made the mistake of ordering with Shapermint. They sent me the bra, it looks nice but does not fit. I tried to return it, and they said I would get a store credit, but of course, I did not. I can't get a hold of anyone despite trying several times. I'm just out $40 at this point. It's not worth the aggravation.”

Helpful Report

Posted 1 year ago

“Placed an order, not received parcel, have tried and tried to make contact but get nothing back but the tracking info, which shows a bunch of parcels somewhere that is definitely not my home, cannot get farther than that Absolute crooks - avoid”

Helpful Report

Posted 1 year ago

shapermint.com is rated 4.3 based on 2,314 reviews