shapermint.com Reviews

Name: shapermint.com
Rating: 4.24

4.2 Rating 2,567 Reviews

81 %

of reviewers recommend shapermint.com

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4.2

Based on 2,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No replacement, no credit, no refund, no response. I initially thought the products were good overall. When I needed to return some items due to ordering the wrong size, I was pleasantly surprised when they allowed me to keep the items and offered a store credit. Unfortunately, when I tried to use the store credit, I encountered significant issues. The online Shopify form wouldn't accept the discount code, leading to a frustrating email exchange that dragged on for over a month, and then the code expired. Despite their promise to refund me, the refund never arrived. After following up, they apologised, citing 'a slight hiccup with the process of your refund,' and assured me they would reissue it. I've been following up the refund between May - August but to date, I have received neither the refund nor any response to my follow-up emails.”

Helpful Report

Posted 1 year ago

“they screwed up my order ,because their system is weird and wont let me return for a refund ..”

Helpful Report

Posted 1 year ago

“Greetings, I have reached out to this company on several occasions regarding missing items from my order and the refund for returned items. I have also involved my credit card company to assist with the refund process. My experience has been marked by a lack of professionalism, responsiveness, and organization. It is evident that customer service is not a priority for your company. The failure to address refund requests and respond to customer inquiries reflects poorly on Shapemint company's values and practices. They are not BBB accredited but are still promoting their products. What a disgrace to mankind. Respectfully”

Helpful Report

Posted 1 year ago

“I'll start off by saying that I feel that Shapermint does not represent itself well. I ordered one (1) bra from them with the understanding that it was a cotton bra. When I received it, I was initially happy because the fit was good and I didn't realize that the interior of the bra was not cotton. I have allergies and was looking for a bra that would be cotton against my skin. Since I didn't realize that the interior was not cotton, I ordered the same bra in another color. When that bra arrived, the fit was not the same. It was tighter. I kept it anyway. When I wear the bras, I have to actually line the inside with a thin layer of cotton. As several months passed, I noticed that Shapermint was charging me $4.99 on a monthly basis. They actually deducted 3 payments from my credit card until I noticed the charges. I was told that it was a monthly payment for a Club Membership!!!! What??? I feel as though I was duped. Not cool! Anyway, to make a long story short, they canceled my membership and claim they are refunding me $4.99. I am still not happy, but I have to let it go. Totally frustrated and angry.”

Helpful Report

Posted 1 year ago

“This is the 3rd time I have ordered the bras I’m allergic to the poli it breaks me out i ordered the cool comfort bras with nylon and spandex 🤷‍♀️just return my money and send me a return label please plus I looked at one of the bras and had a slice in the cup area”

Helpful Report

Posted 1 year ago

“Product I ordered has a strong chemical smell that caused me to become immediately ill. Attempt to contact company have not been successful. Product is sitting outside because I can't keep it in my home due to how sick it made me just opening package Should not be allowed to sell toxic merchandise”

Helpful Report

Posted 1 year ago

“I tried to receive a return label. Melinda was supposedly helping me however the conversation stopped. I received the same items item #SOLAM-10022-24125. I want to return these five bras. Send me a return label”

Helpful Report

Posted 1 year ago

“I bought from this company before and received the product that I purchased. The second time I ordered a bra, It went to the wrong address, I contacted them several times and told them and they said they would fix it but they never did. It’s been several months and still no answer and now they will not even respond to me. I would not recommend buying anything from them! This was not my mistake. It was theirs, but they will not correct it.”

Helpful Report

Posted 1 year ago

“"I placed an order with Shapermint and unfortunately, one item was missing. After contacting their customer service, I was informed that the item was out of stock and wouldn't be sent. It's been a month since then, and despite multiple requests, I've only received $1.39 of the $24.97 owed to me. This experience has been incredibly frustrating and disappointing."”

Helpful Report

Posted 1 year ago

“BUYER BEWARE. This company is a complete scam. They are charging customers $4.99 a month for a subscription that they never signed up for. And there is NO way to get it cancelled or reversed because the customer service doesn't existent. You can call the number that is listed but you can't talk to an actual person and you can't even leave a message. Emails are returned by bots and simply send you in circles. The live chat is not actual live. It is also a bot. The shirt I ordered was a return of someone else. I submitted a claim for a refund and wasn't even given the price I paid. I have a feeling I'm not going to see a dime from them back after I mail this shirt back.”

Helpful Report

Posted 1 year ago

“I’ve ordered twice from shapermint, didn’t like either order. When I returned first order, I exchanged for a different style, that was more expensive, so I had to pay the difference of $4.82, which was fine. Only now, when I try to return the second order and get a refund, they only want to refund the $4.82! I’ve tried the chat bot to no avail, I’ve called only to get recorded messages. And now, when I try to call the number, it won’t go through. Apparently you can only call it once! I’ve emailed several times, keep getting same email back that says to go online to process a refund or exchange. Really frustrating to deal with a company that only has automated customer service! Can’t talk to a real person! I will never buy from this company again!”

Helpful Report

Posted 1 year ago

“This is a SCAM company!! First of all they have no customer service. No phone number. After placing a pricey order I received an email saying it was processed weeks later I inquired as I hadn't received any shipping information finally was told my entire order had not been processed because one item was not available in white. Most recently have been told my order was not processed but canceled and was issued a refund. Meanwhile its been almost a month......do not buy from this company.”

Helpful Report

Posted 1 year ago

“Don't Buy any of the last minute deals they offer you upon check out! Even though it says returns or exchanges are 60 Day guaranteed. All of those "special offer items" they say are non returnable or non exchangeable!!! Being my first time buying with them, I was not sure of the sizing. I took advantage of an offer. NOW IM STUCK WITH AN ITEM I CANT EXCHANGE SO I WASTED MONEY!!”

Helpful Report

Posted 1 year ago

“Super bad experience. They put you in membership even if u return Their products. They take ur money and are not returning it after I have returned everything . It’s a shame .”

Helpful Report

Posted 1 year ago

“I have ordered bras and keep receiving bras that are NOT what I paid for!!! The first time, I received bras that were totally different and NOT in Shapermint packaging. It was in a white plastic mailing package and the return address was a private individual. I emailed the proble And they assured me it would be resolved. New items shipped. Today I received that package and AGAIN, not what I ordered. It was in SHAPERMINT packaging this time, so that was one good thing. Now Inhave the hassle of trying to deal with this problem, back & forth with customer service.”

Helpful Report

Posted 1 year ago

“Scammers... Do NoT Use them They keep taking money from my account and many others without consent. It is a scam. You sign up to a monthly fee if you buy. Do not do it I bought three tops because I liked them and this is how you treat your customers.”

Helpful Report

Posted 1 year ago

“DO NOT USE A CREDIT CARD OR DEBT CARD WITH SHAPERMINT!! They charge a reoccurring charge that no one signs up for and you can not speak to a representative to cancel. I literally had to cancel my credit card to get the charges to stop. They products are not worth the aggravation... I had to give one star to write a review but honestly I would give them negative 10 stars”

Helpful Report

Posted 1 year ago

“I placed an order and almost a month past and i have not received. I send 3 messages to the company because it is very difficult to get in touch with a human person and i did no get any answer.. It is no a customer services where you can track your order or get any response. Very disappointed. Maria”

Helpful Report

Posted 1 year ago

“The bra arrived in a timely manner. The stitching on the sides of the bra dug into my skin. Also, the stitching and construction looks like a very inexperienced person made it. I tried to return the bra, but their site is set up for exchanges, not returns. For the reasons of returns. they only offer, "too big, too small or does not like the material". No where does it have an "uncomfortable to wear" option. After getting the run around on the site, I went to PayPal to put in a dispute. A window came up from Shapermint asking, please contact us, as PayPal is a long process to return. I emailed Shapermint and within a few days I did get a return label. Meanwhile, Shapermint deleted my original review on their site. Bad experience all around! At the end of the day they kept $ 4.95 of my money to them. And NO, it was not because of the exchange rate. This is what they keep when a person returns. It is a cheaply made bra and they are making millions off of consumers. DO NOT BUY from this company! One bra, shipping and U.S. tax was $ 69.08 CAD dollars! Outrageous for the horribly made product!”

Helpful Report

Posted 1 year ago

“Purchased some bras at the end of May 2024 and now (24 June 2024) have just been charged $4.99US for the “Membership” that I never agreed to! There is nothing in my account details that shows I have signed up for recurring monthly membership! SCAMMERS!”

Helpful Report

Posted 1 year ago

shapermint.com is rated 4.2 based on 2,567 reviews