shapermint.com Reviews

Name: shapermint.com
Rating: 4.24

4.2 Rating 2,568 Reviews

81 %

of reviewers recommend shapermint.com

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Metrics

4.2

Based on 2,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 3 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“same experience as all these others. Never received anything with a claim that it was shipped to the wrong address. Charged for a membership i didn’t request, got no response from emails, and the “live chat” is a joke. Do Not Order from these people.”

Helpful Report

Posted 1 year ago

“I just realized they added a "membership fee" of $4.99 per month. Trying to cancel. You can't speak to a live person. They send you from one bot to another. I will never order from them again!”

Helpful Report

Posted 1 year ago

“I ordered one bra and while checking out a promotion popped up for a 2 pack bra. I just wanted to view it and somehow that got added to my order and was charged for it. I contacted their customer care on live chat immediately and asked them to cancel it . Was assured it was and the amount will be refunded .I received an email the following day that my order is shipped.I tried calling their customer service but wasn’t able to speak to anyone.It was just an automated voicemail.They are sneaky and and just want to make a sale. Would never ever order from their website again .”

Helpful Report

Posted 1 year ago

“One star is more applicable for Shapermint. I have been trying for months to get them to cancel the bogus membership ($4.99) that I never asked for. Reported them today to the BBB. Will have to cancel my CC if that’s what it takes to be free of them. Pure fraud!”

Helpful Report

Posted 1 year ago

“Cancelling membership is a nightmare. You can't speak to anyone. I've been trying to do that for several months and they send you coupons. To reset a password is joke, the email to verify who you are, never comes. They are thieve.”

Helpful Report

Posted 1 year ago

“This is a scam! They put me in a subscription I did not want. They continue to send products I do not want. Customer service is terrible, only through text and takes days and consistency, yet they do not solve the issue.”

Helpful Report

Posted 1 year ago

“I love Shapermint bras, but the customer service is beyond horrible. I took advantage of the Mother’s Day sale and bought three bras. The app stated that my order was delivered. I did not receive it. I emailed customer service (you can’t talk to someone) and they apologized and sent it again. Same thing, it said it was delivered and it wasn’t. They confirmed my address and this still happed two more times. Finally I received a email from DHL saying it was delivered to an address that sounds like mine but still different and different zip code. I sent them a picture of the email asking them to correct my address again and send me the order. They emailed back saying they cannot control where their courier delivers my package and gave me store credit. I explained that I cannot use store credit if they can’t get my order to me. Nothing. They won’t get back to me. I am so upset.”

Helpful Report

Posted 1 year ago

“Horrible. Items were NOT as described and when I tried to return, they wouldn't take it back. They do not stand by their products. These were supposed to be capri leggings...”

shapermint.com 1 star review on 29th May 2024

Helpful Report

Posted 1 year ago

“I placed an order for shapermint I actually loved the product I bought. About a month later I notice a charge for $4.99 or $5.99 on my card I only made a one time purchase. It appears that somehow I was signed up in a monthly club. I looked for a number to call but nothing The only way of contacting them was through a chat. I waited for more than 2 hours without speaking/chatting with anyone. Wasting 2 hours out of my day with no contact or resolve was outrageous. As much as I love my new bras they will never get another order from me. Sneaky, underhanded business practices is not the type of company I would ever choose to do business with. Shapermint is a grimy and greedy business! Stay far away from them!”

Helpful Report

Posted 1 year ago

“Like everyone else complaining. Your customer service is terrible! I, too, have requested a phone call..no response. It’s a pity I won’t buy from them again, because I like their products very much.”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would, I wish I had seen these reviews before ordering anything from Shapermint. I have been waiting for a discount code for a month from a store credit return. My intention was to exchange the item for a larger size, but their system would only allow a return in cash or store credit. The store credit was more so I chose that. I have been waiting, and sending emails every couple days asking for someone to call or contact me. All I get are returned emails stating they are working on it, or watch for the discount code within 48-72 hours. I even tried the messenger option and no response within the 24 hours stated. This company has terrible customer service, save your money and time, never order from them!”

Helpful Report

Posted 1 year ago

“Bait and switch process. Order process confusing and upsell items added to the ordered automatically. Even when trying to cancel a few hours later, they said the order is processed and can’t be cancelled. Very unhappy with the entire process. My advice…. Don’t order. Seems like a scam process”

Helpful Report

Posted 1 year ago

“I ordered 8 items 5 came wrong size . I tried to exchange it to the right size , was told due to Final Sale can’t exchange it”

Helpful Report

Posted 1 year ago

“Worse company I’ve ever dealt with still have not received an item and can’t get a refund. Impossible to dorks to anyone. Think it’s just a scam, do not buy off them”

Helpful Report

Posted 1 year ago

“They keep sending the orders that I never purchased unfortunately they keep billing me too, and to talk to someone like breaking the bank in England”

Helpful Report

Posted 1 year ago

“I purchased couple tops in April. Now, I was charged US$4.99 this month (May) and I haven’t purchased anything else from this scammers. It has been impossible to get an answer from them since they only have automatic responses.”

shapermint.com 1 star review on 18th May 2024

Helpful Report

Posted 1 year ago

“Be aware that this comes with a monthly subscription fee that I was not aware of when I ordered. After being on line and waiting for over 10 minutes with customer service, she directed me to another cancel site. I finally was able to cancel after getting slightly disgusted with my comments.”

Helpful Report

Posted 1 year ago

“I made an order and received an email to verify address saying my order had several items that could ship from different locations and I’d receive it in 5 days. It’s been 15. Customer service is a robot that has sent me the tracking number only to find that my order keeps getting shipped back to distribution centers in CA over and over. I’ve been waiting for a live agent for over an hour with a message saying there’s 1 person ahead of me. I can’t believe they could be taking this long with one person. At this point I just want my money back”

Helpful Report

Posted 1 year ago

“Terrible customer service. No way to get ahold of them. They sent the wrong size and I think I'm stuck with it.”

Helpful Report

Posted 1 year ago

“The worst company for returns. I’ve been reaching out via their bots that aren’t human regarding a return. I’ve been reaching out via their only way … bots cause I’m having trouble creating a return label or get a QR code with no success. I’ve left messages on the phone and nothing. Anyone have suggestions, would appreciate it.”

Helpful Report

Posted 1 year ago

shapermint.com is rated 4.2 based on 2,568 reviews