shapermint.com Reviews

Name: shapermint.com
Rating: 4.22

4.2 Rating 2,585 Reviews

81 %

of reviewers recommend shapermint.com

Company Reviews

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Metrics

4.2

Based on 2,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 1 star review on 29th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bras are nice. Every month since my purchase went through. Shapermint has been charging my visa an unauthorized amount. I can’t get ahold of customer service to find out why. My bank is trying to block them. DO NOT deal with this company”

Helpful Report

Posted 1 year ago

“Terrible customer service. I did not sign up for the membership club. Bra is awful. When I washed the bra water was all black. I requested them to refund my debit card for the 4.99 charge for membership I never requested..I think this company is scamming people.”

Helpful Report

Posted 1 year ago

“What I ordered is extremely uncomfortable. I then tried again and received the wrong product. Then to top that off they took 4.99$ out of my account without my knowledge! This is really bad business. Watch out , it's a SCAM!!!! I now have to order a new debit card because of all this because my bank believes my account was compromised!!”

Helpful Report

Posted 1 year ago

“I purchased a tank top. I did receive the top, but I didn't sign up for subscription. Why would anyone sign up to have 5 dollar taken , every month for underwear, out of my account. That is not all. I tried to connect a person and all I got was Rachel mint bot, and then received an email saying . They wanted to follow up on my request but since they hadn't heard back from me they closed the case. I had only requested my 5 dollars only 24 hrs ago and one automated email was sent .”

Helpful Report

Posted 1 year ago

“I ordered early May, 4weeks later my items which were supposed to arrive within 10 days, still hadn't been delivered. I got in touch with customer service who assured my it was on its way. Days later I got back in touch and asked that they just cancel my order and refund my money. They said they would. I have been chasing the refund for the last month!!! Absolutely outrageous behaviour by Shapermint!! DO NOT BUY FROM THEM!”

Helpful Report

Posted 1 year ago

“They charged my account for a membership I did not want. Had my bank put a block on this company. They need to be investigated by the attorney General for bad business practices.”

Helpful Report

Posted 1 year ago

“Let the buyer beware! It's a scam company. They will tack a hidden membership onto your order, even when you clearly denote NO. And trying to get a live person? Not gonna happen. Instead, you get a bot that is not helpful. I spent an hour trying to undo this! Don't order from this place.”

Helpful Report

Posted 1 year ago

“What a SCAM...I placed an order in April and returned 3 items and kept 1. I was unaware that they were charging me $4.99 for a club membership. I had paid through PayPal and have just canceled the membership because I have been trying for 60 minutes to cancel this at Shapermint and cannot get service. Buyer beware that you should not place an order with them or you will be charged a fee each and every month. It's hell to get it canceled. I ordered some Cami's from Amazon which I recommend ...do not order from Shapermint.”

Helpful Report

Posted 1 year ago

“I would give less then one start if I could. I also got scammed. I ordered two items, when you go to check out it shows you a screen for additional items, however you can NOT get out of it and it adds items to your order!!! Now try to get in touch with someone to send you a return label. No phone number to call, the robot chat does nothing. How is this allowed to keep happening. SCAM!!!!!”

Helpful Report

Posted 1 year ago

“Bras are smaller than store bought, they are expensive and smaller…. Never again.”

Helpful Report

Posted 1 year ago

“Placed an order for two items was charged for another item and it’s almost impossible to try and get anybody to help you. This company is a scam.”

Helpful Report

Posted 1 year ago

“I have two major complaints. #1 The support of the bra is temporary. It quickly stretched out. I also never put bras in the dryer so that's not the reason it wore out in strength so quickly. #2 Their customer service is horrendous. First off, don't expect to speak to a human...ever. I joined a chat to make an exchange because the wrong size was sent to me. After going back and forth for a while, they agreed to send me the size I actually ordered and told me I could keep the original one. A few days later the replacement arrived and it was the wrong size again! So now I have two bras that don't fit me. Don't buy their items. You will regret it”

Helpful Report

Posted 1 year ago

“I have tried to reach out to representatives about a free item I was supposed to get with my order that I did not receive. No one has responded to assist me with this issue, even though twice I've been told they would contact me within 24 hours. I have made purchases in the past and was satisfied but I'm so disappointed at this point I will not buy from Shapermint again. Service after the sale is just as important as the sale!”

Helpful Report

Posted 1 year ago

“same experience as all these others. Never received anything with a claim that it was shipped to the wrong address. Charged for a membership i didn’t request, got no response from emails, and the “live chat” is a joke. Do Not Order from these people.”

Helpful Report

Posted 1 year ago

“I just realized they added a "membership fee" of $4.99 per month. Trying to cancel. You can't speak to a live person. They send you from one bot to another. I will never order from them again!”

Helpful Report

Posted 1 year ago

“I ordered one bra and while checking out a promotion popped up for a 2 pack bra. I just wanted to view it and somehow that got added to my order and was charged for it. I contacted their customer care on live chat immediately and asked them to cancel it . Was assured it was and the amount will be refunded .I received an email the following day that my order is shipped.I tried calling their customer service but wasn’t able to speak to anyone.It was just an automated voicemail.They are sneaky and and just want to make a sale. Would never ever order from their website again .”

Helpful Report

Posted 1 year ago

“One star is more applicable for Shapermint. I have been trying for months to get them to cancel the bogus membership ($4.99) that I never asked for. Reported them today to the BBB. Will have to cancel my CC if that’s what it takes to be free of them. Pure fraud!”

Helpful Report

Posted 1 year ago

“Cancelling membership is a nightmare. You can't speak to anyone. I've been trying to do that for several months and they send you coupons. To reset a password is joke, the email to verify who you are, never comes. They are thieve.”

Helpful Report

Posted 1 year ago

“This is a scam! They put me in a subscription I did not want. They continue to send products I do not want. Customer service is terrible, only through text and takes days and consistency, yet they do not solve the issue.”

Helpful Report

Posted 1 year ago

“I love Shapermint bras, but the customer service is beyond horrible. I took advantage of the Mother’s Day sale and bought three bras. The app stated that my order was delivered. I did not receive it. I emailed customer service (you can’t talk to someone) and they apologized and sent it again. Same thing, it said it was delivered and it wasn’t. They confirmed my address and this still happed two more times. Finally I received a email from DHL saying it was delivered to an address that sounds like mine but still different and different zip code. I sent them a picture of the email asking them to correct my address again and send me the order. They emailed back saying they cannot control where their courier delivers my package and gave me store credit. I explained that I cannot use store credit if they can’t get my order to me. Nothing. They won’t get back to me. I am so upset.”

Helpful Report

Posted 1 year ago

shapermint.com is rated 4.2 based on 2,585 reviews