Products are fine. Customer experience is terrible. I ordered a few items before an extended trip, hoping to take them with me. Unfortunately, the tights and one sweater did not fit. So I left them at home while I traveled. When I returned, I went to return the items and discovered it was outside Sherpa's 30-day return window. (My bad for not checking that before I left.) Since I had not worn the items (I tried them on and returned them to the bags they came in), I requested an exception from customer service, and after a bit of back and forth, was sent a return shipping label. I packaged up the items (tags on, in original bags) and sent them back. Then, I get an email saying that they will not accept the returned tights, because there is a hair on the inside... a hair that must have been picked up when I tried them on. How is one supposed to try on clothing with the expectation that you not get even a single hair on it? I don't mind paying a premium price for premium gear. This apparel is nice enough, but at this price point, the customer experience should also be premium. It is not.