I ordered a 3x run for the new raid to be done on a hunter. I wanted a chance to get a full set of Raid armor. I assumed it would be done back to back or over the course of 3 weeks or something. Instead, the sherpa logged on to my account and played a totally different Raid for a different client using my character. He then started my order for the new raid. He used my source materials and upgrade resources to bring armor and weapons up to the current level in order to use a specific loadout that he wanted to run the raid with. He ran the new raid on all three of my characters back to back instead of just using my Hunter as I had ordered. It was in the order to use my hunter for 3 runs in the new Raid. I contacted customer service the next day and messaged with Mike. He blamed me for the whole thing. Said I should have been more specific about my wants and needs. Seriously, like WTF?