SCAM!!! I booked furniture move for 5 items within my building. The driver was supposed to arrive between 4pm and 8pm. At about 4.10pm the Shift booking system suggested that the driver had arrived, but no one called, rang or appeared at reception for the move. I tried to contact the driver numerous times through Shift's contact system but couldn't get through. Waited for hours and hours.. no one. The next day I requested a refund and they told me they can't refund me because the driver had arrived, and sent me a picture of the building front door. The job was marked as complete though no one ever showed up! And they would refuse to refund me based on a driver actually taking a picture of my front door. Where's the evidence that the job was complete? Where's the evidence that anyone made any attempt to enter the building or reach me? COMPLETE SHAMELESS SCAM. This company needs to be investigated and shut down and I am sure to report it to the authorities.