Good afternoon the service was ok not the best. First when I book my expedition they didn’t ask me any questions about my expedition. Like if it was lift or any mod which that could of been my fault I should of told them. The first driver was so good with talking to people that I didn’t mind meeting him 30 minutes so he didn’t have a problem loading my SUV. But seen that my truck was almost 8 foot tall he was trying to figure out if it would be safe to take. At the end he wasn’t able to take it because it was going to pass his height limit. He didn’t want my SUV to hit a bridge in the high way it was understanding. So I text the person the got me the driver and wait but no response so I call him in the morning to see if I can get a refund so I can drive it my self and he was going to charge me the difference on what he was going to pay the drive to get to where I need it for “cancellation fees”(the driver was going to get 1200 for the shipping and I pay 1470 for the whole thing so it was going to be 270 for cancellation fees). So I was like can you get another driver that would be able to take my SUV he was yes he said he can take it. I was like even if it’s 8 foot tall he was like yes on Saturday he will call you. Saturday came I haven’t hear anything so I try to call him to get the driver number to call him. So I called and ask around what time like a 2 or 3 hour window. so I can be free and I can find someone to pick me up after dropping the SUV and I’m not making him wait. First he was like I don’t know I’ll let you know. So I told him would that be in the morning or afternoon he was like I don’t know with an attitude. So I just told him to let me know when he was a hour away. Around 12 he text me and tells me I’ll be there in 30. So I text him are you able to get in to base he was like yes or do you want me to meet you in the visitor center he said no. I already knew we wasn’t going to be able to get in so I start heading to the center and when I got there he was getting turn around by the guards. He call me and ask where I was. I told him I have to do a u-turn that I’ll be there in a seconds. I get there and I was like sorry I don’t like making people wait. He ignore me and just started taking pictures of the truck and ask me for the keys he had another guy with him and said “it’s good”. I was like “ok?” I ask him when will the SUV get there he said Sunday night or Monday morning I was ok thanks m. So he got in his truck and the other guy got in my and they drove away. I was like there is a lot of room here where he can just put my SUV in the trailer but I don’t know he know what he is doing. So I gave my sister his number on Sunday night bc he didn’t text me when I ask him if the SUV was going to get there today or tomorrow. So I haven’t hear anything from the drive and it was around 12pm. So I give a call and he started yelling at me before I could say something if I was going to call him 9 to 10x about my SUV and I was like wtf. This is the first time I call you the reason I’m calling you is because I haven’t heard anything about my SUV and he yells at me and tell me that he already talk to my wife I was like my sister he was yes whoever I talk to and told her I was going to be there at 3. So I just said ok thank and I call my sister and he was rude to her. my sister has 2 kids and she just wanted to have time so she was afraid that she was going to be late and he just leave the truck there or take it with him. She got the truck and it was close to empty which I put a little pass a quarter because I know that they have to move in and out the trailer but to be at empty I don’t think he had to move it that much but I really don’t know and she said they just have her the key and just rude. I told her not to worry about it you got the SUV. I like to be understanding of what people have to do and it hard sometimes so I try to work with them but it has been the worst experience I have had and I have use other companies to ship my cars because I have to go to different base in the country im sorry for the one start and it might just be me that this happened to and it might now be you but I will not use this site again