Jay was great on the front-end customer service and arranging for a quick pickup. My frustration lies with the lack of communication from the moment my car was picked up until delivered. It came last night, which was 2 days later than I had initially anticipated, and I received an e-mail from your system on Monday saying it was "on time for delivery on 12/13/16" so I proceeded with trading in my vehicle and then was left trying to scramble to find a rental car and alternative transport when I found out (only after I called in) that we were not in fact on time for delivery, but we didn't have an ETA. I realize this is the shipping company's fault, but I would really encourage more proactive communication in the future. This experience has made me never want to buy a vehicle from out of state again, if I'm being honest.