They delivered my bike to the agreed upon destination. This is my second time using Ship Your Car Now, but this second round was nowhere near as pleasant as the first time. The first time I gave them my bike info, my schedule, did all the paperwork, and they took care of the rest. This second time around I had to arrange all of the logistics to ship my bike out of Hawaii and then once again to get it transported from San Diego to San Jose, CA. The bike also arrived with a damaged clutch lever. It completely broke off which means that the bike was tipped over and it landed on the lever-that's the only way that kind of damage occurs. The only reason this isn't a huge deal is because the bike is already cosmetically messed up. I also would have a hard time arguing for reimbursement on the broken part for the same cosmetic reasons. If this was a nice looking bike, this would be 100% unacceptable. The guy who delivered my bike also said he wasn't very good with bikes and had me take it down from the second level of his truck. We both almost fell off. The people the Ship Your Car Now hired to deliver the back basically unloaded on me all their excuses for why the bike wasn't enroute to me yet: I had to call so and so and get paperwork-which wasn't true, or they're truck broke down and they couldn't deliver it. None of this was my job. I just wanted someone to take care of this whole process once I signed off and paid on it like my first time using Ship Your Car Now.