If I could give a 0 I would. We booked our car transport 2 1/2 weeks in advance. We were told multiple times verbally and through email (we could barely get him by phone because his mailbox is always full) that things were right on track by our agent Steven Ashley. In the days prior to scheduled pick up we spoke to 5 different people, including a supervisor expressing our concern and were told numerous times that they we confident that the car would be picked up on time. No one did. We also later found out that Steven had taken it upon himself to post the job for $300 more than he quoted us. Every time we reached out to the company, each employee would say something negative about the other and tell us that they would fix it. After foolishly believing that they would fix the missed pick up date, we called another company Saturday night. Within 48 hours, they were able to confirm and ship our car.