Terrible experience ordering from Shirley Wools. Please avoid unless you like rude members of staff and no communication. I received an email to confirm my order was processed, two days later I then received a notification from paypal to say a partial refund had been processed. No explination as to why this happened, what was being send or even if what I ordered was being sent. There was no reply to my email asking why I was refunded either. When I called today the woman I spoke to rude and dismissive from the second she picked up the phone, I understand you may be having a tough time of it at the moment however we are all having a rough time but there is no reason to treat people like that ESPECIALLY if the issue is down to your companys lack of communication. This call would never have happened if someone had send an quick email to state that what I ordered was no longer in stock or if someone had taken the initiative to perhaps call or email to see if I had wanted an alternative or heavens forbid explain what at had happened! If your staff pick up the phone and start off the call rude that is what they are going to get in return, shocking non existant customer service, staff should NOT be taking their frustrations out on customers. I woukd suggest some customer service training is long overdue.