"Fast delivery, but couldn't even get the left shoe on, despite ordering my normal size. Also £2.95 is deducted from refunds for postage and packing- only exchanges are free, which wasn't made clear when buying online. Would not use again."
I am sorry to hear the shoes you ordered did not fit, I understand how annoying this can be. Generally FitFlops are average fitting, so we do recommend to order your normal size. However, as the new FF2 range are built on FitFlops Supercomff midsole - we have found they are slightly narrower than a standard FitFlop sandal. We do have a great products description on our site next to each product, a lot of our customer find this really useful!
We have recently changed our returns policy, and the terms and conditions can be found on our website - so sorry if this was missed!
I have also sent an email to the personal email address you provided with the order, and I do hope you may change your mind and consider ordering from us in the future. We do have a very helpful team who are always happy to help regarding delivery and returns, fitting of a shoe or any other queries you may have - feel free to call them on 0800 849 7000.