I had the most awful shopping and customer service experience at Shona Joy. I tried to get a credit for a sale item which cost almost a few hundred dollars! It was brand new, unworn and with its tags attached. I emailed Shona Joy on May 8th, then followed up twice on May 12th and again on May 16th. I finally received a response on May 25th to say they offer no refunds/credits/exchanges on sale items. Firstly, they promote a 24-48 hour response time, which is a joke. And secondly, I’m stuck with an expensive dress that I cannot use. A few hundred dollars may not be a lot to them but it is to me. The business is not at a loss for offering a credit/exchange so this feels like a shamelessly greedy act on Shona Joys part. Overall, it was an extremely poor customer experience from the brand as a whole for me. I will not be purchasing from them again. I caution you to be absolutely sure about an item before you make your purchase as this company does not look after its customers.