Mango chased Evri over a week after the delivery should have arrived then told me the delay was because I'd diverted to parcelshop so it had to be returned to the depot for new labels. The divert had taken place less than 40mins after it was logged at the depot. Anyway....Evri finally admitted it was lost and £180 refund is on its way and I will never order from Mango again or advise friends to. Mango, change your delivery contract!