I am reaching out directly to you by name as my attempts to resolve a simple overcharging issue through Mango UK’s usual channels—email, store follow-ups, and even WhatsApp—have repeatedly failed. The WhatsApp chat is frequently closed after just one minute, even before I can explain the issue in full. This is particularly disheartening given the need for considerate support for customers with disabilities. What’s happened: On 29 July 2025, I was overcharged at your Watford store—the price displayed on the ticket was lower than what was charged. I have provided all relevant proof, including the receipt and ticket price. Multiple case files have been opened: 18393182, 18428927, 18429361, and 18355457. Despite 10 follow-up emails and three internal escalations from Mango to the store, the issue remains unresolved. This is not a complex problem, nor should it be. It is deeply frustrating that Mango’s service systems won’t let me explain or resolve a legitimate issue—especially within the minute-long restriction of WhatsApp or come back to via the email channels. The same default email from mango and three weeks later no resolution or anyone once Mango trying to sort this out. Customer service is awful and I will not be purchasing again.