I found ordering online the most frustrating experience I've had for many a long time I ended up phoning your office and the lady I spoke to was most helpful talking me through what had to be done and directing me through your very bad illogical and most complicated website The time it took was far longer than the former facility of making a phone call and ordering items by word of mouth. All l I required was information documents as Local Training Manager to give to my new leaders. The Scout Association is making life very difficult for volunteer leaders by putting in place difficult systems to navigate ones way through Please can you restore the system of being able to make a phone call and order the papers that I require i.e. yellow cards and other supporting papers for new leaders Thank you Paul Ketteridge Local Training Manager Buckinghamshire