Horrible customer service and ordering procedure- do not order!!! I ordered some gifts for Scout leaders and received email confirmation that that they had been dispatched but received no further information re: delivery and NEVER received the items. Repeated emails for information went unacknowledged and unanswered. Called customer service and was told it was my fault as I hadn't used the correct email address- although I had used the address indicated for customer service inquiries INDICATED ON THEIR EMAIL CONFIRMATION!!! (Sorry- I should have divined an alternate email address with which to contact them!). At any rate, I asked for a refund as I could no longer use the gifts for Scout leaders since the end of the year event had already passed (and I had to hurriedly purchase alternate gifts!). Now I received my credit card statement and realised they only credited the amount of the order back to me AND NOT THE SHIPPING COST, so I've basically paid for them to NOT SHIP MY ORDER TO ME! Absolutely outrageous and no way to run an online shop!