I am very disappointed with the service and the lack of replies to my emails! I have had good service from you in the past, but on this occasion please note the following:- 1. I have not received any whisky from you at all, although I have paid £74 on March 5th! 2. I was unable to purchase the two whiskies that were advertised. 3. The delay has meant that I have missed the birthday that it was meant for. It seems incredible that you could ask for feedback when I neither have received my order, or have been recompensed for it. I was so happy last time that I recommended you to many of my friends and relatives at my son's wedding. Now, that feeling has disipated. I hope to receive the Glendullan from you, and the remainder refunded. Susan Taylor