Shop4Whisky.com Reviews

Name: Shop4Whisky.com
Address: Sutherland Inn, Fountain Sq, Brora, Sutherland, Scotland
Rating: 4.53

4.5 Rating 358 Reviews

87 %

of reviewers recommend Shop4Whisky.com

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Phone:

01408 622 093

Location:

Sutherland Inn, Fountain Sq, Brora
Sutherland, Scotland
KW9 6NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very friendly employees at the delivery of goods. I really like the decor of the salesroom.”

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Posted 2 years ago

“Excellent service with a difficult order from USA. When Royal Mail lost the order in transit, Leon fixed the situation, which involved a wedding gift to a friend in the UK. When the original bottle was no longer available, he allowed me to select a more expensive substitute, for which he refused further payment. The problem was not his fault, but he took it on! Very much appreciate his attentive service and will trust him completely with any future orders. Thanks, Leon!”

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Posted 3 years ago

“I have now bought multiple times from Shop4whisky and I find the service excellent. Easy to use web site, great selection, Very good prices and very reliable. Every time I have ordered the items have been well packaged and delivered quickly. One of the best things for me is that Shop4whisky have free delivery included. I purchased a bottle of Fiji 2003 Duncan Taylor Rum for £49.49. Which I think was very good value for a cask strength, 10 Year Old single cask rum (Others I have seen cost twice as much). Many thanks to all at Shop4whisky for providing me with a first class service.”

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Posted 3 years ago

“Still waiting for delivery due w/c 13/12/2020.Don't reply to messages.What more?”

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Posted 3 years ago

“I ordered a bottle of whisky unobtainable from a lot of other online sellers but I’m delighted to say that not only did they have the whisky in question but it was delivered from Roy Bridge in the North of Scotland to Cornwall in two days flat from confirmation of order, Fantastic Five Star Service. AP”

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Posted 4 years ago

“I can only echo the previous comments. They take payment immediately even when no stock, and provide neither delivery nor any communication. They do answer the phone (but not emails) and give a refund, but I shouldn't have to complain and they shouldn't accept orders which they can't deliver. I have received actual deliveries from them in the past, but I won't be using again and would not recommend anyone to use them until they sort themselves out.”

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Posted 4 years ago

“I bought a bottle of Glenfiddich 12 years old. it tasted nothing like the real thing and I suspect was a counterfeit. Hence good price may be? Asked for a refund but no response . Wouldn’t touch them with barge pole.”

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Posted 4 years ago

“I placed an order November 30, 2019. Despite several emails and messages on Facebook I have not receive any explanation or feedback regarding the delivery. It is now January 9, 2020 and still no delivery.”

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Posted 4 years ago

“Disgraceful service, ordered two bottles of Whiskey over a week ago, the money was collected immediately, heard nothing since. Tried 3 different phone numbers none are answered, one number goes to an answer phone where a mobile number is given out, problem is the number is incorrect.left two emails, no reply. Terrible service.”

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Posted 4 years ago

“Placed an order, and then I sent them a Facebook message enquiring about how long delivery might take. No response. Rang them. No response and no ability to leave message. Emailed. No response. Facebook messaged again and rang 2 more times. No response. As I live in Australia it is not cheap to call the UK, and this was ordered as a gift and I was worried as there was no despatch email. Luckily item arrived but hugely frustrating dealing with a company that blantantly ignores you.”

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Posted 5 years ago

“I made an order of $300+ (£220), was told the order was "dispatched" in an email, and no product ever arrived. Five emails over two months went unreturned. No word, no product, money gone.”

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Posted 6 years ago

“Very aweful service and delivery. I ordered over £500 worth of whisky from their that appeared to be available before the Christmas 2017. After taking my money straight away, they told in the second week of Jan 2018 that they had ran out of the whisky I ordered and can give me a refund. Then a week after I agree to get a refund, I still have not received the money nor reply from them. Basically, they have helf £500 from me for over a month, without delivering the whisky they claimed to be available on their website. This experience has been a complete waste of time and my money.”

Helpful Report

Posted 6 years ago

“Ordered a bottle of Glengoyne 18 year for a Christmas gift. Money has been paid and I've sent several emails yet to be answered. No whiskey as of yet so I will keep waiting. Terrible service.”

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Posted 6 years ago

“Delivery sent to billing address. Fair play, might have been me but website would not accept a different delivery address. Eventually it did. Then confirmation email showed delivery was going to billing address at about 3.30 am. Sent urgent email (4am ish) saying, NO, please send to this delivery address. Next day email saying dispatched- nothing about my email so 3 email and 3 phone calls, no response. Then 9 pm , response- nothing to be done, order gone out. Nobody answers the phone! Worst service i have ever had. The £165 whisky arrived at billing address. I now have to get it to the birthday boy - late. Necer again!!”

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Posted 7 years ago

“Paid money - no goods- no response to e-mails no answer on the phone- scam- DO NOT USE”

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Posted 7 years ago

“I never received the Scotch I ordered. The Seller has not responded to numerous e-mails in over 2 weeks.”

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Posted 7 years ago

“Wonderful helpful customer service from Leon.. Love the special whisky that is not available in our town!”

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Posted 8 years ago

“I never received my package and email bounces back that is advertised. It's a scam. $300 down the drain.”

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Posted 8 years ago

“After 3 months no whisky and no money back. Very bad service.”

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Posted 10 years ago

“Very good delivery tracking and no problems at all.”

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Posted 10 years ago

Shop4Whisky.com is rated 4.5 based on 358 reviews