Overall, the vinyl is a good price. They do process and ship fast. However, they ship materials (I’ve only bought sheets) in polypropylene bags so vinyl comes bent at the corners or sometimes with a crease in the middle. I’ve ordered three times from them and didn’t have an issue until my most recent order. I ordered a color that apparently they don’t have in stock but have the color listed in their drop- down box. I contacted them by email as soon as I received my shipment. A woman by the name of Erin asked for a picture of what I received. I sent her a side by side picture of the correct vinyl that I received earlier in the month vs the one I just received-I heard nothing back. I sent a follow-up to her the next day. I was pretty much told that I was sent the correct vinyl and that they only offer Red not Ruby like I had bought. She said I could return it. I asked if they covered shipping to which she responded only if there was an error on their part. Believing that there was, in my final email to her I sent a snap shot of the Craftables website with the color Ruby listed in the drop-down box to show that was indeed that option and that is what i purchased, not red. I never received a response. I will not purchase from a company that cannot rectify their errors. The shipping to return the items should have been paid by them since this was their error. The experience left me disappointed-I will no longer purchase vinyl from them in the future and will take my business elsewhere.