I ordered the Pokemon Shining Pearl when the preorders opened. The preorder promised the Palkia figure and a poster. Today I received my package, and there were neither of the bonuses that were promised included. The figure I understand the reason, that I haven't gotten it yet as it was delayed worldwide, but the poster? There's no reason. After this I contacted support, to which they said "This should have come with the poster. Please accept our apologies for this, unfortunately we do not have any stock of this left." But since there was nothing on my package apart from the game how am I supposed to be happy with my order? I paid for a service, so I should get my bonuses. Very unhappy with the service. Terrible customer support.