Used TrustPilot and they repeatedly report my honest account and try and call me a liar to have my review removed. They don’t take accountability for their errors. They’re rude and when they can’t intimidate you into changing a review to a 5 star one, they will report you and your integrity to have your review removed. They do that rather than being accountable for their mistakes and unprofessionalism. I contacted them via FB messenger (I was redirected after clicking the ‘message us’ button) because we paid for and did not receive an item. We were mocked, called entitled, accusatory and basically told ‘we sent it, deal with it, oh well’. At one point I was told I wouldn’t be sent a new one or refunded. The staff on Facebook messenger are disgustingly rude and condescending and because you ultimately end up having your query sorted by the staff above them in the ticket help desk department, they’re a massive waste of salary, sat being paid to be unprofessional and lose customers due to their ‘smart’ & unfunny replies. We finally got a refund from the real customer service team after creating a help ticket, who thankfully are polar opposites to the kids on the Facebook team. The help desk team should be the only point of call. The help ticket team are very professional and although take a little longer to reply. It’s worth it. You receive the help you deserve being a paying customer.